---
title: 'Technical Support Specialist at Motive'
canonical: 'https://feeny.ai/job/technical-support-specialist-motive-mexico-city-2yerwpbdh3zw'
type: 'job'
last_seen: '2026-10-29'
---

# Technical Support Specialist at Motive

- **Company:** Motive
- **Location:** Mexico City, Mexico
- **Work type:** remote
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.greenhouse.io/gomotive/jobs/8906566002

## Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit [gomotive.com](http://gomotive.com) to learn more.

Who We Are:

Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive’s integrated platform to power their operations, prevent accidents and reduce costs.

At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role:

As a Technical Support Representative, you are the frontline of Motive’s customer support—delivering fast, empathetic, and accurate resolutions across phone, email, and chat while keeping solutions as close to the customer as possible in a 24/7 support organization.

You will operate cross‑domain to reduce unnecessary transfers, leverage remote device actions where available, and apply precise documentation standards that align to our unified case taxonomy and SLAs.

This role is ideal for a service‑obsessed problem solving self-starter who thrives in a dynamic environment, collaborates effectively with all Technical Support teams, and Product/Engineering, and consistently drives customer satisfaction at the first touch. Working from our Buffalo, NY office, you’ll have a unique opportunity to work in close proximity to our hardware engineering, testing, and reliability teams.

What You’ll Do:

- Provide multi‑channel frontline support (phone, email, chat): triage, basic troubleshooting, collect logs/screenshots, document clearly, and escalate only when warranted. Maintain professional tone and adherence to Support documented process throughout interactions.https://k2labs.atlassian.net/wiki/spaces/TP/pages/3317301974
- Maintain queue adherence and call handling excellence, using the correct statuses and follow‑up documented processes to ensure timely closure and accountability.
- Should be able to deliver support across a broad number of technical issues.
- Execute remote device actions (e.g., remote reboot) and device health checks where available to resolve customer issues.
- Engage escalation pathways appropriately: recognize P1/P2 workflows, and communicate clear status/next steps when partnering with Technical Support and leadership.https://docs.google.com/document/d/1fuC6ishiK_bXSWkKaMBskzT8yaSvuY4111u1z8HCrBA
- Meet priority & SLA expectations for first response and update cadence; proactively communicate timelines and manage expectations with customers and internal teams.https://k2labs.atlassian.net/wiki/spaces/PSA/pages/2127102340
- Contribute to continuous improvement by flagging repeat patterns, sharing case insights, and collaborating with Tech Support and Product/Engineering to enhance knowledge and workflows.

What We’re Looking For:

- Demonstrated cross‑domain proficiency and comfort using case tracking systems to classify and document customer issues.
- Hands‑on ability with resolving complex technical issues reported by the customers.https://docs.google.com/document/d/1459K8WJGJvYkETaRx0I11JafxWFSS87Eew-jL_F7-KE
- Should be able to efficiently handle urgent customer concerns by exhibiting full ownership and accountability.
- Strong systems fluency: Genesys/Amazon Connect (voice), Salesforce (cases); consistent SLA adherence and high‑quality written notes.https://k2labs.atlassian.net/wiki/spaces/TP/pages/3317301974
- High standards for customer communication: clear, empathetic, professional tone across phone, email, and chat; disciplined follow‑through and closure hygiene.https://k2labs.atlassian.net/wiki/spaces/TP/pages/3317301974
- Collaborative mindset to partner with cross-functional teams to resolve customer queries.
- Proven experience with handling routine change management requests directly reported from the end user.
- Motivated individuals with eagerness to learn and go above and beyond.
- Fluent in spoken and written Spanish and English.
- Team player and can work in a professional environment.
- Computer Science/Engineering background – preferably.
- Expertise with APIs – bonus skillset.
- Should be an exceptional performer.
- Familiar with Hardware and Firmware level troubleshooting.
- Overall technically sound and expert – not just limited to Motive products.
- On-Call rotation flexibility
- Bonus if you already have a proven excellence in frontline customer support in a multi‑channel environment with a track record of resolving technical issues.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice [here](https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link).

UK Candidate Privacy Notice [here](https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view).

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.

Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

## About Motive

## Company Overview
- **One-liner**: Motive provides an all-in-one, AI-powered fleet management and driver safety platform that helps over 100,000 companies manage their physical operations.
- **Entity Type**: Private (venture-backed; no public ticker)
- **Headquarters**: San Francisco, California, United States
- **Founded**: Not publicly available in provided sources
- **Founders**: Shoaib Makani (co‑founder, CEO) – other co‑founders not listed in provided sources

## Core Business
- **Industries**: Fleet management, driver safety, workforce management, equipment monitoring, spend management.
- **Target Customers**: B2B – enterprises and SMBs that operate commercial fleets or manage physical assets (e.g., transportation, logistics, construction, field services).
- **Mission/Purpose**: “Transforming the physical economy” [gomotive.com](https://gomotive.com/company/careers/).

## Products & Services
- **Fleet Management**: AI‑powered platform for tracking vehicles, optimizing routes, and managing compliance.  
- **Driver Safety**: Real‑time dashcams and AI alerts to reduce accidents and improve driver behavior.  
- **Workforce Management**: Tools for scheduling, time tracking, and managing drivers and staff.  
- **Equipment Monitoring**: IoT‑based tracking and diagnostics for trailers, trailers, and other assets.  
- **Spend Management**: Fuel card, expense tracking, and invoicing solutions to control costs.

All products are part of a fully integrated suite [gomotive.com](https://gomotive.com/).

## Market Standing
- **Valuation**: Not disclosed in provided sources.
- **Key Metric**: Headcount – more than 4,000 employees globally [gomotive.com](https://gomotive.com/company/careers/).
- **Notable Investors/Partners**: Not listed in provided sources.
- **Growth Signals**:  
  - 100,000+ customers [gomotive.com](https://gomotive.com/company/careers/).  
  - Recognized on the **Forbes Top Cloud 100** list.  
  - Named a **Best Remote Large Places to Work** by Fortune, **Best Company for Career Growth** by Comparably, and **Best Workplaces in Technology** by Great Place to Work [gomotive.com](https://gomotive.com/company/careers/).

## Competitive Advantages
- **Integrated AI‑Driven Suite**: Combines hardware (dashcams, IoT sensors) with software in a single platform, offering a unified view of fleet operations.
- **Scale and Brand Trust**: Serving over 100,000 companies, with a strong industry reputation and multiple workplace awards.
- **Remote‑First Culture**: Attracts top global talent by offering a flexible work model supported by robust perks and development programs.

## Strategic Focus
- Deepening AI capabilities across all products to improve safety, efficiency, and cost control.
- Expanding global footprint through ten office locations and a remote‑first hiring approach.
- Continuous investment in employee growth and diversity initiatives to sustain innovation.

## Why Work Here
- **Flexibility**: Fully remote, hybrid, or in‑office options with a work‑from‑home stipend. Offices in San Francisco, Nashville, Buffalo, Vancouver, London, Mexico City, Taipei, Lahore, Islamabad, and Bengaluru [gomotive.com](https://gomotive.com/company/careers/).
- **Benefits**: Competitive salaries, health/vision/dental insurance, mental health support, generous PTO, enhanced parental leave, retirement plan, and referral bonuses [gomotive.com](https://gomotive.com/company/careers/).
- **Development**: Leader Academy, Engineering Academy, transparent career paths, quarterly mentorship meetups, and inclusive leader training [gomotive.com](https://gomotive.com/company/careers/).
- **Culture**: Employee resource groups (AAPI, Keep Parenting, Melanin, MoPride, Women, DNA, Veterans), diversity‑focused recruiting events, and a supportive, inclusive environment where 96% of employees feel they have supportive working relationships [gomotive.com](https://gomotive.com/company/careers/).

## Sources
1. [gomotive.com – Careers page](https://gomotive.com/company/careers/)
2. [gomotive.com – Company page](https://gomotive.com/company/)
3. [gomotive.com – Homepage](https://gomotive.com/)
4. [gomotive.com – Job openings](https://gomotive.com/company/careers/jobs/)
5. [gomotive.com – Leadership page](https://gomotive.com/company/leadership/)

## Other roles at Motive

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- [Account Executive, Small Businesses](https://feeny.ai/job/account-executive-small-businesses-motive-mexico-city-zawmyxbx5bmn) — Mexico City, Mexico
- [Risk Analyst I](https://feeny.ai/job/risk-analyst-i-motive-pakistan-x7221yvhhjqv) — Pakistan
- [Fulfillment and Logistics Manager](https://feeny.ai/job/fulfillment-and-logistics-manager-motive-mexico-city-510ebfbj5ch3) — Mexico City, Mexico
- [Content Manager](https://feeny.ai/job/content-manager-motive-pakistan-b5ecath1jpz8) — Pakistan
- [Partner Success Manager](https://feeny.ai/job/partner-success-manager-motive-pakistan-tn1ykms2fv31) — Pakistan
- [Lifecycle Marketing Specialist, Customer Journey](https://feeny.ai/job/lifecycle-marketing-specialist-customer-journey-motive-united-states-xdt76ddss3rn) — United States
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- [Senior Solutions Engineer, Enterprise (Canada)](https://feeny.ai/job/senior-solutions-engineer-enterprise-canada-motive-canada-e9m2yavr8hps) — Canada
- [Solutions Engineer, Mid-Market (Canada)](https://feeny.ai/job/solutions-engineer-mid-market-canada-motive-canada-kk9wbhjhxdk9) — Canada