---
title: 'Technical Support Specialist at OpenGov'
canonical: 'https://feeny.ai/job/technical-support-specialist-opengov-pune-0rd49d12mh6e'
type: 'job'
last_seen: '2026-10-19'
---

# Technical Support Specialist at OpenGov

- **Company:** OpenGov
- **Location:** Pune, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-11
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/opengov/58b91e1d-fd64-4b37-a02b-a1b732f8fb56

## Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at [OpenGov.com](http://OpenGov.com).

Job Summary:

The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.

This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You’ll receive hands-on training, mentorship, and clear pathways for advancement.

The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.

This position will be in-shift, and after fully trained on the product and support operations, become 3rd Shift, remote. Training will occur in our Pune Office during standard IST hours. Remote is implied until such time when business operations permit 3rd Shift in Office.

Responsibilities:

- Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
- Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
- Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
- Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
- Perform research across various tools to determine if the incident is a known issue or defect.
- Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
- Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
- Contribute to the existing knowledge base to support customer self-service and training.

Job Title: Technical Support Specialist

Support Tier/Level: 1

- Participate in scheduled training sessions to learn internal and proprietary technologies.
- Utilizing AI tools to service more customers faster with higher quality.

Requirements and Preferred Experience:

- Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software
- Interest in building strong interpersonal, written and verbal communication skills required.
- Strong technical aptitude to problem solve and understand complicated problem statements required.
- Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
- Excellent organizational, time-management, and prioritization skills required.
- Ability to collaborate and thrive within a team environment required.
- Ability to learn new technologies and concepts quickly required.
- Ability to handle multiple competing priorities required.
- Must be able to work specific shifts to provide support during business hours required.
- Participate in rotating on-call after business hours support required.
- Experience or interest in using AI

Why OpenGov?

A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

## Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches.

## About OpenGov

## Company Overview
- **One-liner**: OpenGov provides a cloud-based platform of AI-enabled software solutions designed to modernize and streamline operations for local and state governments across the United States.
- **Entity Type**: Private (acquired by Cox Enterprises in February 2024; previously venture-backed with $178M in total funding)
- **Headquarters**: San Francisco, California, United States (additional hubs in Boston, Chicago, Dallas, Atlanta, Dubuque, and Pune, India)
- **Founded**: 2012
- **Founders**: Nate Levine, Dakin Sloss, Joe Lonsdale, Zachary Bookman (Zac Bookman)

## Core Business
- **Primary industry**: Government Technology (GovTech) – cloud software for public sector
- **Target customers**: B2G – cities, counties, state agencies across the U.S.
- **Mission**: “To power more effective and accountable government” [opengov.com/about/](https://opengov.com/about/)

## Products & Services
For each major offering:
- **OpenGov Permitting & Licensing**: AI-enabled platform for permits, licenses, inspections, and code enforcement – automates workflows, renewals, and applicant portals.
- **OpenGov Enterprise Asset Management**: Tracks infrastructure assets (roads, bridges, water mains, parks) with work order management, lifecycle tracking, GIS integration, and reporting.
- **OpenGov Financial Management**: Modern ERP cloud suite including general ledger, accounts payable, budgeting, procurement, and reporting – replaces legacy systems.
- **OpenGov Budgeting & Performance**: Tools for operational, capital, and workforce budgeting with transparency dashboards and ERP integration.
- **OpenGov Tax & Revenue Collection**: Centralizes tax billing, filing, and payments for business and property taxes.
- **OpenGov Procurement & Contract Management**: Workflow automation for the entire procurement lifecycle, from requests to contracts, with AI and compliance controls.
- **OpenGov Public Service Platform**: Unified platform integrating all modules, powered by AI, open APIs, and real-time analytics. [opengov.com/](https://opengov.com/)

## Market Standing
- **Valuation/Market Cap**: $1.8 billion (acquisition price paid by Cox Enterprises in February 2024) [linkedin.com/company/opengov-inc](https://www.linkedin.com/company/opengov-inc)
- **Key Metric**: Total funding raised prior to acquisition: $178 million across multiple rounds (Series B, D, etc.)
- **Notable Investors/Partners**: Andreessen Horowitz, 8VC, Weatherford Capital, Formation 8, Thrive Capital; early supporters include Marc Andreessen, John Chambers, Laurene Powell Jobs, Scott Cook. Parent company: Cox Enterprises.
- **Growth Signals**: Serves 2,000+ communities; 4,500+ software implementations; 1 in 3 Americans receive digital services via OpenGov; 845 employees (+17.3% year-over-year growth); expanded to 9 countries (India, Argentina, Ukraine, Hungary, Poland, etc.) [linkedin.com/company/opengov-inc](https://www.linkedin.com/company/opengov-inc) [opengov.com/about/](https://opengov.com/about/)

## Competitive Advantages
- **Purpose-built for government**: Every product is designed specifically for local and state government workflows, not adapted from enterprise software.
- **AI-enabled automation**: Embedded AI and automation reduce manual work, delays, and errors across permitting, procurement, and financial management.
- **Integrated platform**: Single, secure platform with open APIs and robust integrations, replacing siloed legacy systems.
- **Deep domain expertise**: Professional services team includes former public servants who understand government operations and best practices.
- **Scale and trust**: Over 2,000 communities served and a proven track record of 4,500+ implementations. [opengov.com/](https://opengov.com/)

## Strategic Focus
- **Current priorities**: Continue modernizing government operations through AI and automation; expand the number of communities served (targeting every U.S. community); deepen integration with existing ERP systems and third-party tools.
- **Direction for growth**: Leverage the partnership with Cox Enterprises to scale faster, invest in product innovation, and broaden the platform’s capabilities to cover more government functions. [opengov.com/about/](https://opengov.com/about/)

## Why Work Here
- **Culture highlights**: Mission-driven environment focused on public impact. Core values include “We Do What We Say We’ll Do”, “We Go the Extra Mile”, “We Care, A Lot”, “We Challenge the Status Quo”, and “Win As One”. Team celebrates wins with Gong ringing, ping pong nights, and sports events.
- **Remote/hybrid/office policy**: Strong in-office culture – “Work from Work is a Perk” and hubs foster face-to-face collaboration. Offices in San Francisco (dog-friendly), Boston, Chicago, Dallas, Atlanta, Dubuque, and Pune.
- **Notable perks**: Dog-friendly SF office, collaborative workspaces, team outings, and a focus on learning and growth. Engineering roles emphasize innovation and autonomy.
- **Impact**: Employees directly contribute to making government more efficient and accountable, touching the lives of millions of Americans. [opengov.com/careers/](https://opengov.com/careers/)

## Sources
1. [OpenGov Careers Page](https://opengov.com/careers/)
2. [OpenGov About Page](https://opengov.com/about/)
3. [OpenGov Main Website](https://opengov.com/)
4. [OpenGov LinkedIn Profile](https://www.linkedin.com/company/opengov-inc)
5. [OpenGov Jobs on Ashby](https://jobs.ashbyhq.com/opengov)

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