---
title: 'Technical Support Specialist at PLACE Corporate Careers'
canonical: 'https://feeny.ai/job/technical-support-specialist-place-corporate-careers-united-states-s12av40rt3d3'
type: 'job'
last_seen: '2026-10-13'
---

# Technical Support Specialist at PLACE Corporate Careers

- **Company:** PLACE Corporate Careers
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-13
- **Apply:** https://place.com/corporate-careers/4736845005?gh_jid=4736845005

## Job description

Your Opportunity:

At PLACE, we're building a category-defining company at the intersection of real estate, technology, business services, and the consumer. As a profitable, hypergrowth startup, on the path to an IPO, our standards are high, our team is scrappy, and our commitment is to execute the best work of our lives.

This is YOUR CHANCE to shape the backbone of a company that's scaling rapidly and innovating boldly. As our Technical Support Specialist, you'll partner with our Support Manager, founders, and executives to serve as the front-line technical point of contact for clients and end users across the Pyramid Platform, Red Bell infrastructure, and associated application suites — resolving issues, delivering training, and driving system improvements from insight all the way through to production. If you thrive in complexity, entrepreneurial problem-solving, and believe in scaling through tech and AI, this is your PLACE.

Who Develops You: Support Manager

What You're Great At:

You're a natural troubleshooter who genuinely enjoys helping people work through a problem, whether that's over the phone, over email, or side-by-side during a training session. You've got a foundation in real estate — maybe REO, rental management, loss mitigation, acquisitions, or short sales — and you're comfortable navigating Excel and Word without a second thought. You don't just close tickets; you notice patterns in them, and you're the kind of person who turns "this keeps happening" into a real recommendation for how to fix it. You manage your time well, know when to solve something yourself and when to loop in the right person, and you communicate clearly with clients, management, and developers alike. You're self-motivated, quick to pick up new systems, and comfortable working independently in a remote, fast-moving environment.

What You'll Do:

- Serve as the primary technical support contact for clients, outsourcers, agents, and other end users of the Pyramid Platform and Red Bell infrastructure
- Troubleshoot and resolve inbound technical issues and inquiries received via phone and email, meeting established SLA and quality standards
- Provide onboarding and ongoing training to new and existing users on platform functionality and best practices
- Proactively analyze support ticket trends to identify recurring issues and recommend system or process optimizations that reduce future ticket volume
- Propose new features and platform enhancements based on client feedback and observed usage patterns
- Communicate directly with clients and end users to gather and clarify requirements
- Collaborate with the development team to ensure business and client requirements are accurately understood and met
- Test new features and enhancements for quality and functionality prior to release to production
- Contribute to and maintain internal and client-facing knowledge base content
- Other duties as assigned

Qualifications:

- Proficiency in Microsoft Excel and Word
- Real estate background required
- Experience in REO, Rental Management, Loss Mitigation, Real Estate Acquisition, or Short Sales strongly preferred
- Prior experience in a technical support, help desk, or client support role preferred
- Excellent organizational, time management, and prioritization skills
- Ability to effectively communicate with management, clients, and technical staff
- Self-motivated and willing to learn new systems and skills
- Ability to work independently with minimal supervision, while recognizing when to escalate
- Excellent verbal, written, and interpersonal skills
- Ability to analyze recurring issues and translate findings into actionable recommendations

Salary: $21-27/hour depending on experience. This is a remote role but must be able to work from 8:00am to 5:00pm MST for core hours.

Why PLACE:

We believe people do their best work when they're trusted, supported, and surrounded by others who are equally driven. That's why this role includes a "work from the PLACE you work best" approach – at home, in an office, or on the move. Our competitive benefits include PTO as needed, comprehensive insurance coverage, a 401(k) match, stock option grants, and a stock purchase plan. Every team member is an owner, building the "PLACE" they are proud to call "my company."

## About PLACE Corporate Careers

## Company Overview
- **One-liner**: PLACE is an end-to-end real estate technology and business services platform that powers top-producing real estate teams across North America.
- **Entity Type**: Private (Series A)
- **Headquarters**: Bellingham, Washington, United States
- **Founded**: 2020
- **Founders**: Ben Kinney and Chris Suarez

## Core Business
- Primary industry: Real Estate Technology (PropTech)
- Target customers: Top-tier real estate agents and teams (B2B), and consumers buying, selling, and maintaining homes (B2C)
- Mission statement: "Delivering the dream of homeownership everywhere" by putting the most informed, most empowered real estate professional at the center of the experience.

## Products & Services
- **PLACE Platform (Agent-Facing)**: A proprietary technology and business services suite that offloads up to 75% of agents' operational tasks (accounting, HR, legal, marketing, talent acquisition, coaching). It is brokerage-agnostic, meaning it works with any brokerage.
- **Consumer Services Suite**: A one-stop shop for consumers that streamlines buying, selling, maintaining, and investing in properties. Includes in-house mortgage brokers, title and escrow services, an insurance portal, and a home improvement network referral system.
- **Brivity**: A CRM and marketing automation platform acquired by PLACE to support agent workflows.
- **Remine**: A real estate data and analytics platform acquired by PLACE in April 2025.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Annual Revenue**: USD $85,000,000 (latest available)
- **Total Funding**: USD $100,000,000 (Series A, led by Goldman Sachs Asset Management, November 2021)
- **Notable Investors/Partners**: Goldman Sachs Asset Management (lead investor)
- **Growth Signals**:
    - Employee headcount of approximately 350 people (+24% year-over-year)
    - Presence in 100+ locations across the United States and Canada
    - Acquisitions of Livian (Sept 2024) and Remine (April 2025) for $1.5M
    - Expanding into mortgage, title, insurance, and home improvement services

## Competitive Advantages
- **Brokerage Agnostic**: Unlike many PropTech companies that tie agents to a single brokerage, PLACE works with leading teams regardless of their brokerage affiliation, solving a major pain point for top talent.
- **Operational Offloading**: The platform handles back-office tasks (HR, accounting, legal, marketing) that are notoriously difficult for independent agents, allowing them to focus on client relationships.
- **All-in-One Ecosystem**: PLACE is building a vertically integrated consumer experience (mortgage, title, insurance, home improvement) that creates a "one-stop shop" and deepens the agent-to-consumer relationship.
- **Founder Expertise**: Founders Ben Kinney and Chris Suarez have built some of the most successful real estate organizations in the industry, giving the company deep domain credibility.

## Strategic Focus
- **Vertical Integration**: Expanding the consumer services model to include mortgage, title, escrow, insurance, and home improvement referral networks to capture more of the real estate transaction lifecycle.
- **Platform Expansion**: Deepening integrations across all stakeholders (agents, loan officers, title partners, inspectors, service providers) to create a unified homeownership experience.
- **Data & AI**: Recent hiring for a Senior Product Manager, AI & Data, and the acquisition of Remine (data analytics) signals a push toward data-driven tools for agents and consumers.
- **Talent Acquisition**: Active recruiting for both corporate HQ roles and on behalf of partner teams across the US.

## Why Work Here
- **Culture & Values**: PLACE emphasizes a "Win Make Give" philosophy, a strong focus on teamwork, and a mission-driven approach to changing the real estate industry. The company has a high employer rating of 4.8/5.0 on LinkedIn (100 reviews), with particularly strong scores for Culture (4.9) and Work-Life Balance (4.8).
- **Benefits & Perks**:
    - Flexible paid time off and 9 paid holidays
    - Company-subsidized health, dental, vision, and long-term disability insurance
    - 401(k) program
    - Wealth-building and goal-setting curriculum
    - Real estate license sponsorship (opens doors to investing, savings, and referral income)
    - Partnership with 60+ nonprofits and a company 501(c)(3), "A Giving PLACE"
- **Work Policy**: The company is headquartered in Bellingham, WA, but has roles across the US and Canada. Specific roles may be remote, hybrid, or in-office; job postings should be checked for details.
- **Engineering/Product Culture**: The company is actively hiring for product management (AI & Data, Point of Sale), technical delivery, and engineering roles, suggesting a growing tech team working on modernizing real estate infrastructure.

## Sources
1. [place.com - About PLACE](https://place.com/about-place/)
2. [place.com - Corporate Careers](https://place.com/corporate-careers/)
3. [LinkedIn - PLACE Company Page](https://www.linkedin.com/company/placeinc)
4. [Indeed - PLACE Careers & Employment](https://www.indeed.com/cmp/Place-cde9ce21)

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