---
title: 'Technical Support Specialist at Regal'
canonical: 'https://feeny.ai/job/technical-support-specialist-regal-new-york-6m9erxc69ry8'
type: 'job'
last_seen: '2026-10-27'
---

# Technical Support Specialist at Regal

- **Company:** Regal
- **Location:** New York, NY
- **Compensation:** $60k–$80k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.lever.co/regal.ai/eae86626-8221-4291-ab57-e29f35b94ab9

## Job description

## ABOUT US:

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.

Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We’re moving fast, and the numbers speak for themselves:

- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 500M+ calls
- Driven $7B revenue for customers
- Scaled to $##M ARR
- Built amazing NYC (Midtown) in office culture

## ABOUT THE ROLE:

Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you’ll respond to and resolve customer questions across a variety of topics, from helping users navigate the platform to troubleshooting technical issues and integrations. Your work will help ensure customers can successfully adopt Regal and get the most out of our AI Agents.

You’ll work closely with teams across the company, including Customer Success, Product, and Engineering, to solve problems, learn how complex systems work, and improve the overall customer experience. This is a great opportunity for a recent graduate or early-career professional to join a fast-paced AI startup. You’ll gain exposure to real customer challenges, build technical and communication skills, and play a hands-on role in helping companies use AI to transform how they engage with their customers.

## RESPONSIBILITIES:

- Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
- Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
- Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
- Own support ticketing and knowledge infrastructure to deliver a world-class support experience
- Participate in hiring and onboarding future support engineers as the growth of the business demands

## ABOUT YOU:

- 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
- Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
- Experience identifying collaboration and escalation resources in a fast-paced environment
- Experience providing the right level of context when partnering with others to resolve customer issues
- Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

## Benefits/Perks

- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!

## POSITION LOCATION & OFFICES:

This position is only available in New York City.

## POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.

*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!

## About Regal

## Company Overview
- **One-liner**: Regal provides an AI Agent Platform that enables enterprises to build, deploy, and manage voice AI agents for customer communication, sales, and support.
- **Entity Type**: Private (Venture-backed; latest round in 2024)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Alex Levin (Co-Founder & CEO)

## Core Business
- **Primary industry/industries**: AI Agent Platform, Customer Experience (CX) Software, Contact Center Technology
- **Target customers**: B2B, Enterprise (focus on consumer-facing businesses like insurance, financial services, telecom, and retail)
- **Mission or purpose statement**: To help enterprises use AI Agents to transform their customer communications so they can always talk with the right customer with the right message at the right time [regal.ai](https://www.regal.ai/about).

## Products & Services
- **Voice AI Agent Platform**: A platform to build, test, deploy, and monitor autonomous AI voice agents. Features include low-latency, natural conversation (interruptions, topic changes), multi-language support (30+ languages), real-time personalization using first-party CRM data, drag-and-drop orchestration, A/B testing, conversation intelligence, and automated QA. Integrates with 40+ CCaaS and CRM systems [regal.ai](https://www.regal.ai/).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$82.1M** across three rounds:
    - Seed Round (2021): $3.6M
    - Series A (September 2022): $38.5M led by Emergence Capital
    - Venture Round (October 2024): $40.0M led by Emergence Capital
- **Annual Revenue**: $3M (as of latest data) [linkedin.com](https://linkedin.com/company/regal-ai-official).
- **Notable Investors/Partners**: Emergence Capital (lead investor), with 6+ total investors across rounds.
- **Growth Signals**: 
    - **80 employees** (+36.1% YoY growth)
    - Claims to have driven **$5B in cumulative revenue** for customers through improved acquisition, sales, and retention [regal.ai](https://www.regal.ai/about).
    - Millions of consumers engage with brands through Regal monthly.
    - Workforce distributed across 7 countries (US, Spain, Hungary, Romania, UK).

## Competitive Advantages
- **AI Voice Quality & Latency**: Emphasizes raising the bar on AI voice quality, latency, and logic with optimized infrastructure and custom agent styles.
- **Omniscient Agents**: Agents are context-aware, using real-time customer data, internal knowledge, and workflows to personalize every conversation.
- **Enterprise-Grade Security**: Agreements with LLM partners prevent training on customer data or storing it.
- **Full-Service Implementation**: A "Forward Deployed Engineering" team manages the full implementation and customization for each enterprise client.
- **Built for Contact Centers**: Founded by contact center operators, the platform is designed specifically for the high-stakes, high-volume needs of enterprise support and sales.

## Strategic Focus
- **Agentic AI**: Committed to continued investment in Agentic AI to drive more high-touch, cost-efficient customer interactions. The company believes that by 2035, the majority of customer interactions will be handled by AI Agents [regal.ai](https://www.regal.ai/about).
- **Product-Led Growth**: Focus on making it easy for enterprises to get started with one AI Agent and scale to power an entire contact center.
- **Continuous Improvement**: Emphasizes a culture of A/B testing and data-backed iteration to improve agent performance in production.

## Why Work Here
- **Culture & Values**: Described as fast-moving, high-ownership, and data-backed. Core values include customer obsession, fast execution, a growth mindset, and decisions rooted in data [builtin.com](https://builtin.com/company/regalio/faq/workplace-perception).
- **Work Model**: **Hybrid** — employees work from the Midtown Manhattan office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays are optional work-from-home days.
- **Career Growth**: Roles emphasize ownership and rapid learning. Employees have access to demos, tech talks, progression frameworks, and cross-functional exposure. The small team structure allows individuals to ship quickly and take on broad responsibility.
- **Team & Leadership**: Colleagues are characterized as smart, collaborative, and supportive. Leadership is accessible, and there are visible recognition rituals (all-hands shoutouts, CEO "Weekly Wins," kudos channels).
- **Benefits & Perks**: Company-covered medical, dental, and vision at 80%, flexible PTO, paid parental leave, 401(k), commuter benefits, in-office meals/snacks, team outings, annual offsites, and continuing-education stipends.
- **Employee Rating**: 4.1/5.0 on LinkedIn (51 reviews) with strong scores across Work-Life (4.1), Compensation (4.0), Culture (4.1), and Career (4.0) [linkedin.com](https://linkedin.com/company/regal-ai-official).

## Sources
1. [regal.ai - About](https://www.regal.ai/about)
2. [regal.ai - Product](https://www.regal.ai/)
3. [LinkedIn Company Page](https://linkedin.com/company/regal-ai-official)
4. [Built In Company Profile](https://builtin.com/company/regalio/faq/workplace-perception)
5. [Lever Careers Page](https://jobs.lever.co/regal.ai)

## Other roles at Regal

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- [Mid-Market Account Executive](https://feeny.ai/job/mid-market-account-executive-regal-new-york-sjyp1mr4vsgr) — New York, NY
- [Engineering Manager](https://feeny.ai/job/engineering-manager-regal-new-york-wma8hh9qhn4d) — New York, NY
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- [Director, Forward Deployed Engineering](https://feeny.ai/job/director-forward-deployed-engineering-regal-new-york-2324fwkc4m5j) — New York, NY
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