---
title: 'Technical Support Specialist - Robotics at Diligent Robotics'
canonical: 'https://feeny.ai/job/technical-support-specialist-robotics-diligent-robotics-austin-texas-zbvrz5wvg3zb'
type: 'job'
last_seen: '2026-09-09'
---

# Technical Support Specialist - Robotics at Diligent Robotics

- **Company:** Diligent Robotics
- **Location:** Austin Texas, United States
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/diligentrobotics/jobs/7822154003

## Job description

What we’re doing isn’t easy. But nothing worth doing ever is.

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication, critical thinking, and documentation, you will work alongside your teammates to bring automation to healthcare. This position will work effectively as a team to ensure exceptional results to our hospital partners

This position is located on-site in Austin, TX and you must be local, willing to relocate, or a current Diligent Robotics employee, to be considered. This role will require flexibility due to us being a 24/7 operation and a shift schedule will be put in place that will require working days, nights and weekends.

Your responsibilities will include:

- Monitoring a fleet of mobile service robots and providing live support and in the moment troubleshooting in a hospital environment using problem solving skills
- Detailed ticketing of issues and situations unable to resolve at first touch to escalate internally to other departments
- Prioritizing the customer experience by communicating with them when needed,  critical thinking for unplanned scenarios, and ensuring their expectations are always met or exceeded
- Collecting data in a variety of real-world situations, providing detailed and accurate product feedback
- Being an ambassador for the company

A good candidate would be, at minimum:

- You have a good computing background, and can quickly learn to use new software
- An excellent written and verbal communicator: you convey information to internal stakeholders in an organized and easily parsable manner
- Organized: you can juggle and make progress on multiple tasks simultaneously
- Self-sufficient and whip-smart: you get things done, learn what you don’t know, and can make data-driven decisions independently, as circumstances require
- Flexible and willing to work different shift hours, including early mornings, nights, and weekends: you understand that our customers (i.e. hospitals) are open 24/7, that our robots must be running smoothly all the time, and that your schedule may shift as customer needs change over time
- Willing to be COVID-19 and flu vaccinated and complete a HIPAA training course

The ideal candidate would be:

- Responsive and responsible: you commit to deadlines and err on the side of over-communication
- Results-oriented: you're happy to observe and take notes on end-users interacting with the robot all day if that's what it takes
- Vigilant about the details: you notice when a checklist item is left unchecked and it gnaws at you until it's done
- Passionate about healthcare and technology coming together to help people
- Willing to work holidays: you understand that our customers (i.e. hospitals) don't shut down during the holidays and neither can our robots
- A budding techy: you are the go-to among friends for fixing their technical problems.
- Formerly employed or shadowed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals

Benefits:

- Experience working with some of the leading experts in robotics
- Potential to radically change the future of healthcare
- Be part of a team environment
- Free parking
- Insurance including medical, dental, and vision
- 401K

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color,  national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## About Diligent Robotics

## Company Overview
- **One-liner**: Diligent Robotics builds AI-powered robot assistants, like Moxi, that work alongside healthcare teams to handle routine logistical tasks, freeing up clinicians to focus on patient care.
- **Entity Type**: Private (Acquired by Serve Robotics in January 2026)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2017
- **Founders**: Andrea Thomaz (CEO & Co-Founder) and Vivian Chu (Chief Innovation Officer & Co-Founder)

## Core Business
- **Primary industry/industries**: Healthcare Robotics, Artificial Intelligence, Human-Robot Interaction
- **Target customers**: Hospitals and healthcare systems (B2B/Enterprise)
- **Mission or purpose statement**: To restore focus to patient care in hospitals by deploying robot teammates that handle non-patient-facing tasks, enabling clinical staff to dedicate more time to patients.

## Products & Services
- **[Moxi]**: A social robot designed for hospitals that autonomously performs secure, 24/7 deliveries of medications, labs, and other supplies. Moxi integrates with clinical programs like Meds-to-Beds and uses mobile manipulation, social intelligence, and human-guided learning to navigate dynamic hospital environments.

## Market Standing
- **Valuation/Market Cap**: Acquired by Serve Robotics in January 2026 at a valuation between $29 million and $34.4 million [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Total Funding**: Raised a total of $125.76M prior to acquisition [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Notable Investors/Partners**: True Ventures, DNX Ventures, Serve Robotics, AgeTech Collaborative, Physical AI Fellowship, and over 20 other investors [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Growth Signals**: 
  - Moxi has delivered 9,900+ labs at UTMB Angleton Danbury [diligentrobots.com](https://www.diligentrobots.com/).
  - Returned 595+ days worth of time to nurses at Mary Washington Healthcare [diligentrobots.com](https://www.diligentrobots.com/).
  - Saved the Pharmacy department at Shannon Health 6,350 hours [diligentrobots.com](https://www.diligentrobots.com/).

## Competitive Advantages
- **Pioneer in Social Robotics**: Founders are leading experts in human-robot interaction, with research roots at MIT, Georgia Tech, and the University of Texas at Austin.
- **Proven Clinical Impact**: Moxi is already deployed in live hospital environments with measurable outcomes (thousands of hours returned to staff, thousands of deliveries completed).
- **Human-Guided Learning**: Unlike simple autonomous vehicles, Moxi uses AI to learn and adapt to dynamic, human-filled hospital settings, making it a true teammate rather than a tool.
- **Acquisition by Serve Robotics**: The acquisition provides a larger platform and resources for scaling, while validating the technology and market fit.

## Strategic Focus
- **Scaling hospital deployments**: Expanding Moxi’s presence in healthcare systems across the U.S., with active roles in Columbus, OH; Chicago, IL; and Rochester, NY [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics).
- **Deepening clinical integration**: Working with clinical and operations experts to streamline processes, reduce costs, and initiate new revenue opportunities such as centralized telemetry and supply chain.
- **Advancing AI and manipulation**: Continuing to improve mobile manipulation, autonomous navigation, and social intelligence capabilities through R&D.

## Why Work Here
- **Mission-driven culture**: Employees directly contribute to reducing burnout in healthcare by giving nurses and clinicians more time with patients.
- **Cutting-edge technology**: Work on state-of-the-art AI, robotics, and human-robot interaction in a fast-paced startup environment where your work goes live in hospitals today, not years in the future.
- **Collaborative team**: Join a venture-backed, mission-driven team with leading experts in the field.
- **Remote-friendly**: Many roles (e.g., Founding Sr. Data Engineer, ML Engineer, Sr. ML Engineer) are open to candidates anywhere in the US [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics). On-site roles available in Austin, TX, and field operations roles in various cities.
- **Competitive compensation**: Offers competitive salary, equity, and health plan coverage for individuals and dependents.
- **Diversity & inclusion**: An equal opportunity employer that values diversity and does not discriminate on any basis.

## Sources
1. [diligentrobots.com](https://www.diligentrobots.com/)
2. [diligentrobots.com - About](https://www.diligentrobots.com/about)
3. [diligentrobots.com - Careers](https://www.diligentrobots.com/join-our-team-1)
4. [greenhouse.io - Jobs](http://job-boards.greenhouse.io/diligentrobotics)
5. [cbinsights.com - Diligent Robotics](https://www.cbinsights.com/company/diligent-robotics)

## Other roles at Diligent Robotics

- [Client Success Manager](https://feeny.ai/job/client-success-manager-diligent-robotics-los-angeles-california-s1qw3awwvtwp) — Los Angeles California, United States
- [Part Time - Clinical Robot Associate - Dallas, TX (on-site, weekends)](https://feeny.ai/job/part-time-clinical-robot-associate-dallas-tx-on-site-weekends-diligent-robotics-md62jcxr65fq) — Dallas Texas, United States
- [Part Time - Clinical Robot Associate - Los Angeles, CA (on-site, overnight)](https://feeny.ai/job/part-time-clinical-robot-associate-los-angeles-ca-on-site-overnight-diligent-2nj5ytvqzayb) — Los Angeles California, United States
- [Manufacturing Reliability Engineer (Austin, TX; 50% travel to Milwaukee, WI)](https://feeny.ai/job/manufacturing-reliability-engineer-austin-tx-50-travel-to-milwaukee-wi-diligent-txhv59vxypmp) — Austin Texas, United States
- [Field Service Technician](https://feeny.ai/job/field-service-technician-diligent-robotics-chicago-1qp03f8key11) — Chicago, IL
- [Senior Product Manager, Robotics & Autonomy](https://feeny.ai/job/senior-product-manager-robotics-autonomy-diligent-robotics-austin-texas-cwgfpjw9cedj) — Austin Texas, United States
- [Lead Clinical Robot Associate - Rochester, NY (On-Site)](https://feeny.ai/job/lead-clinical-robot-associate-rochester-ny-on-site-diligent-robotics-rochester-p9w1sfypf160) — Rochester New York, United States
- [Lead Clinical Robot Associate - Durham, NC (On-Site)](https://feeny.ai/job/lead-clinical-robot-associate-durham-nc-on-site-diligent-robotics-durham-north-1yfk795zzh1e) — Durham North Carolina, United States
- [Fleet Engineer](https://feeny.ai/job/fleet-engineer-diligent-robotics-austin-texas-dc9re7wqn7jx) — Austin Texas, United States
- [Part Time - Clinical Robot Associate - Rochester, NY (on-site, overnight)](https://feeny.ai/job/part-time-clinical-robot-associate-rochester-ny-on-site-overnight-diligent-fwyv80mw25c2) — Rochester New York, United States