---
title: 'Technical Support Specialist at Skio'
canonical: 'https://feeny.ai/job/technical-support-specialist-skio-remote-hyzkmgptk4jg'
type: 'job'
last_seen: '2026-09-14'
---

# Technical Support Specialist at Skio

- **Company:** Skio
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-03-21
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/skio/931bec8e-34bd-493d-b49f-2bcfb976ac18

## Job description

About Skio: Skio helps Shopify brands sell subscriptions without the headaches. We’re building the most merchant-friendly subscription platform—simple, scalable, and focused on delivering great customer experiences. Backed by Y Combinator and top-tier investors, we’re growing fast and looking for people who are excited to solve real problems and support innovative ecommerce brands.

The Role: We’re looking for a Technical Support Specialist to join our Customer Experience team. You’ll be on the front lines helping our merchants succeed—answering technical questions, troubleshooting issues, and acting as a voice of both the customer and our product. You’ll work closely with support leadership, engineering, and product teams to resolve issues quickly and clearly.

This role is ideal for someone who’s detail-oriented, empathetic, and thrives in fast-paced, startup environments. Experience with Shopify is a must, and a passion for great customer service is non-negotiable.

What You’ll Do: Manage an inbound queue of support tickets (email and chat) and triage technical issues from our merchants Provide clear, friendly, and timely support, occasionally hopping on Zoom calls if needed Collaborate with our engineering team to escalate and troubleshoot more complex issues Communicate consistently with merchants to provide updates and ensure resolution Perform QA on new features to catch bugs and ensure a smooth launch Contribute to documentation and help center updates to improve self-service

What We’re Looking For: 2–4+ years of experience in technical or customer support at a SaaS company

## Experience working with Shopify is required

Strong written communication skills and a calm, customer-first mindset Familiarity with tools like Zendesk, Slack, Linear, and Notion (or similar) Able to manage multiple conversations at once and stay organized under pressure Bonus: Experience working in ecommerce, subscriptions, or with APIs

Why Skio? Remote-first team with flexible hours and a strong focus on async work High-impact role where your work directly supports our merchants’ success Collaborative, low-ego team culture that values transparency and trust Competitive salary, equity, and benefits

## About Skio

## Company Overview
- **One-liner**: Skio provides subscription management software that helps high-growth Shopify brands acquire, retain, and reward subscribers.
- **Entity Type**: Private (acquired by Recharge, privately held) — Pre-Seed / Seed funding ($11.1M total)
- **Headquarters**: New York, United States (with a San Francisco office and global remote team)
- **Founded**: 2021
- **Founders**: Aidan Thibodeaux (CEO)

## Core Business
- **Primary industry/industries**: E-commerce / Subscription Management (Shopify ecosystem)
- **Target customers**: B2B — primarily Shopify merchants in the CPG and direct-to-consumer (DTC) space, from early-stage to established brands like Grüns, Everyday Dose, IM8, and Instant Hydration.
- **Mission or purpose statement**: “Help ambitious brands scale faster with better tech, deeper features, and a team that actually gives a damn.”

## Products & Services
- **Subscription Management Platform**: A comprehensive, Shopify-native solution managing the entire subscription lifecycle — acquisition, retention, and win-back. Includes a no-code visual journey builder (for cancel flows, offers, upsells), a modern subscriber portal (skip, swap, pause, change orders), bulk edits engine, and advanced segmentation & reporting. Integrates with 200+ apps.
- **Migration Services**: Hands-on migration support from other platforms, including inventory audit, subscriber validation, and Shopify-specific best practices.
- **Customer Portal**: Beautiful, flexible, no-code portal allowing subscribers to manage their own subscriptions via web, text, or email — reducing support tickets.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company, acquired by Recharge)
- **Key Metrics**:
  - Annual Revenue: ~$1M (LinkedIn estimate; subject to change post-acquisition)
  - Total Funding: $11.125M across three seed rounds (last round December 2021)
- **Notable Investors/Partners**: Investors include 13 participants in the seed round (named undisclosed); now operates under Recharge Inc. Strategic partners include Shopify (ecosystem).
- **Growth Signals**:
  - 1,000+ subscription brands on the platform (as of mid-2026)
  - Employee headcount: ~50 people distributed across 5 countries (US, Canada, India, Sweden, Spain)
  - LinkedIn follower growth: +28.7% year-over-year
  - Key hires from companies like Klaviyo, HubSpot, Databricks, Triple Whale, Pinterest, Recharge, Stay.AI, Loop, and Shopify

## Competitive Advantages
- **Deep Shopify integration**: Built exclusively for Shopify, offering a more tailored experience than generic subscription tools.
- **Modern UX/No-code flexibility**: Intuitive visual builders and a subscriber-facing portal that reduces churn and CX load.
- **Part of Recharge ecosystem**: Backed by the largest subscription platform for Shopify, providing resources, scale, and credibility.
- **Fast iteration**: New features shipped every week — an advantage over legacy platforms.

## Strategic Focus
- **Current priorities**: Continuing to innovate on subscription infrastructure for Shopify brands, deepening integration with Recharge, and scaling the platform to serve more mid-market and enterprise accounts.
- **Direction for growth**: Expanding analytics and segmentation capabilities, reducing churn for merchants, and strengthening the global remote team.

## Why Work Here
- **Culture highlights**: “Every employee is an owner” — equity grants for all. Remote-first from day one. High trust environment (unlimited PTO). Fast-paced, product-driven culture with weekly releases.
- **Remote/hybrid/office policy**: Fully remote global team (employees work from couches, coffee shops, and beaches in Portugal and beyond). Offices available in San Francisco and New York.
- **Notable perks**:
  - 100% of health, dental, and vision premiums covered (family coverage extra)
  - Unlimited PTO
  - Market-rate salaries (no “startup discount”)
  - Equipment budget: MacBook provided
  - Global team with low overhead (no commute)
- **Engineering culture**: Small, high-impact team shipping weekly. Tools include modern stack; role available for Software Engineer and Launch Engineer.

## Sources
1. [skio.com/careers](https://skio.com/careers)
2. [jobs.lever.co/skio](https://jobs.lever.co/skio)
3. [skio.com](https://skio.com)
4. [skio.com/about](https://skio.com/about)
5. [linkedin.com/company/skio](https://www.linkedin.com/company/skio)

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