---
title: 'Technical Support Specialist at Skydio'
canonical: 'https://feeny.ai/job/technical-support-specialist-skydio-united-states-tk9anvp6553e'
type: 'job'
last_seen: '2026-10-15'
---

# Technical Support Specialist at Skydio

- **Company:** [Skydio](https://feeny.ai/companies/skydio)
- **Location:** United States
- **Compensation:** $60k–$100k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/skydio/3ac81a34-b7fe-4142-9d29-12bcc1376182/application

**Skills:** Technical troubleshooting, Triage and escalation workflows, Multi-channel customer communication (phone, chat, email), Drone/UAV/UAS technology, Cloud technology, IoT technology, Zendesk, Salesforce Service Cloud, CRM technology

> Skydio seeks a Technical Support Specialist to provide premier support for autonomous drone products to commercial customers. The role involves troubleshooting hardware, software, and cloud issues, acting as a voice of the customer, and contributing to product improvement while working flexible hours in the Pacific...

## Job description

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from [utility inspectors](https://www.skydio.com/solutions/energy-and-utilities) to [first responders](https://www.skydio.com/solutions/public-safety), [soldiers in battlefield scenarios](https://www.skydio.com/solutions/national-security/tactical-isr), and [beyond](https://www.skydio.com/solutions). About the team: Our support team provides best-in-class service and support to our growing commercial customer base while meeting or exceeding our service level agreements as defined by our business requirements. We’re highly focused on customer enablement, retention, and loyalty, and we work closely with partner teams in the Skydio Customer Success organization to ensure customers get the best out of their UAS investment. About the role: We’re looking for a technical product support professional who is passionate about helping commercial customers get the most out of industry-leading autonomous UAS drone investments. You’ll utilize your proven B2B customer support skills and capabilities to assist Skydio pilots and drone operators in understanding product features, troubleshooting software, hardware, and cloud issues, and recommending best practices for safely and effectively flying.  When our customers need help, you are responsible and empowered via knowledge guides and flight diagnostic tools. You will have access to cross-team experts to resolve their issues thoroughly, with an added emphasis on capturing data to inform product, process, and service improvement. Working hours: Wednesday to Friday, 7 AM - 5 PM MT and Saturday 6 AM - 4 PM MT Location Preference: The ideal candidate will be located on the West Coast or within the Pacific Time Zone to align with working hours or in the East Coast. This role may require up to 10% travel to regional customer sites. How you’ll make an impact:

- Deliver premier technical support to drive customer satisfaction and brand evangelism
- Know Skydio drone, controller, and cloud products inside and out, and proactively seek clarity on areas of ambiguity negatively impacting our customers
- Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement based on customer needs
- Use clear and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and thereby drive high-brand affinity over time
- Over time, become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform and share your knowledge freely with other team members to create high-trust team relationships
- Engage in regular pre-released product dogfooding and give feedback that helps deliver the highest quality product experience possible
- Proactively participate in building support processes that improve and enhance the customer experience
- Own your work and contribute to operational excellence and low-effort customer support experiences

What makes you a good fit:

- 5-7 years of Technical Support experience with drones/UAV/UAS
- Must have previous customer support experience in utilities, transportation/infrastructure, or public safety organizations
- Willing to work a flexible schedule within a 10 to 7 hours of operations
- Collaborate effectively with team members to resolve complex technical issues, actively share knowledge and expertise, and contribute to a supportive team environment.
- Motivated self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage time effectively
- Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows
- An inquisitive troubleshooter with a passion for drone, cloud, and IoT technology along with a strong desire to learn new skills and grow with Skydio
- Experience with multi-channel customer communication (phone, chat, email support)
- CRM technology experience, Zendesk or Salesforce Service Cloud preferred
- Prior support experience within a 360 customer success retention & renewal team is a plus
- A strong desire for feedback to learn, grow, and perform duties more efficiently

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $59,600 - $100,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria. *Compensation for certain positions may vary based on the position’s location.

## #LI-AY1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

## About Skydio

## Company Overview
- **One-liner**: Skydio builds autonomous drones and platforms for public safety, critical infrastructure inspection, and national security, enabling safer, smarter, and faster data collection.
- **Entity Type**: Private – Series E ($230M raised)
- **Headquarters**: San Mateo, California, United States (manufacturing hub in Hayward, CA; satellite offices in Boston, Japan, and India)
- **Founded**: 2014
- **Founders**: Adam Bry (CEO) and Abe Bachrach (CTO) – both MIT graduates and co-founders of Google’s Project Wing

## Core Business
- **Primary industries**: Drone manufacturing, autonomous flight software, public safety / first responder technology, infrastructure inspection, defense / national security
- **Target customers**: B2G (government/public safety), B2B (energy, utilities, construction, surveying), and defense organizations
- **Mission statement**: “To make the world more productive, creative, and safe with autonomous flight”

## Products & Services
- **[Skydio X10](https://www.skydio.com/)**: Flagship autonomous drone with best-in-class sensors, advanced AI, and cloud integration – designed for outdoor inspection, DFR, and site security.
- **[Skydio R10](https://www.skydio.com/)**: Indoor-capable, compact drone for tight quarters (e.g., building interiors) with onboard lighting and communications.
- **[Skydio Dock for X10](https://www.skydio.com/)**: Remote docking station enabling autonomous launch, landing, and charging – supports unattended mission execution.
- **[Skydio Cloud & Software Platform](https://www.skydio.com/)**: End-to-end software for mission planning, live streaming, data processing, and fleet management (includes Drone as First Responder solutions, asset inspection, and mapping).

## Market Standing
- **Valuation/Funding**: $230 million raised in a Series E round (led by Linse Capital, with participation from Andreessen Horowitz, Next47, IVP, DoCoMo, Nvidia, UP.Partners; angel investors include Brendan Iribe, Naval Ravikant, Padma Warrior, Matt Bellamy, Magic Johnson, Justin Timberlake, Kevin Durant). Valuation not publicly disclosed.
- **Key Metric**: Over 60,000 drones delivered; “9 figures of annual revenue” (i.e., $100M+) with rapid growth [skydio.com/careers](https://www.skydio.com/careers).
- **Notable Investors/Partners**: Andreessen Horowitz, Nvidia, IVP, DoCoMo, UP.Partners.
- **Growth Signals**: Company reports rapid revenue growth; expanding into national security contracts; manufacturing hub in Hayward; global presence with offices in Tokyo, Singapore, Zurich.

## Competitive Advantages
- **Purely U.S. based** – designed, assembled, and supported in the USA, meeting strict national security and supply chain standards.
- **Deep AI autonomy** – world-leading computer vision and autonomous flight technology, built by a team that pioneered the field at MIT and Google X.
- **Full-stack platform** – drones, docks, cloud software, and mission-specific integrations create a locked-in ecosystem that’s hard to replicate.
- **Mission-critical trust** – deployed by police departments, defense agencies, and utilities for life-saving and infrastructure-protecting missions.

## Strategic Focus
- **Scaling drone-as-a-first-responder (DFR)** programs across public safety agencies.
- **Expanding defense & national security** verticals (survivable sUAS, battlefield situational awareness).
- **Deepening enterprise inspection & mapping** offerings for energy, telecom, and civil infrastructure.
- **International growth** – offices in Japan, India, Singapore, Switzerland, and Finland.

## Why Work Here
- **Purpose-driven impact** – work on tech that “makes our world safer and more efficient” (autonomous drones for first responders, search & rescue, battlefield awareness).
- **Cutting-edge engineering** – stack spans AI/robotics, computer vision, cloud, mobile, aerodynamics, sensors, and hardware; described as “the Mount Everest of technology.”
- **Collaborative culture** – “intense but rewarding”; teams include world-class engineers, special forces operators, and industry experts.
- **Hybrid/office** – headquarters in San Mateo (Bay Area) with manufacturing in Hayward; satellite offices in Boston, Japan, and India. Many engineering roles are on-site or hybrid, but some positions list remote (US) availability.
- **Notable perks** – no explicit perks listed, but culture emphasizes real-world impact, cross-functional work, and autonomy to solve hard problems.

## Sources
1. [skydio.com](https://www.skydio.com/) – Main site (products, mission, drone capabilities)
2. [skydio.com/about](https://www.skydio.com/about) – Founders, leadership, and company history
3. [skydio.com/careers](https://www.skydio.com/careers) – Company stats (60k drones, 9-figure revenue, mission, culture, office locations)
4. [linkedin.com/company/skydio](https://www.linkedin.com/company/skydio) – Company description
5. [cbinsights.com/company/skydio/financials](https://www.cbinsights.com/company/skydio/financials) – Funding round details (Series E, $230M)

## Other roles at Skydio

- [Senior Product Manager, Fleet & Internal Tools](https://feeny.ai/job/senior-product-manager-fleet-internal-tools-skydio-san-mateo-pkr2dtc2sz8g) — San Mateo, CA
- [Process Engineering Intern - Summer 2027](https://feeny.ai/job/process-engineering-intern-summer-2027-skydio-san-mateo-f3gjnp6d611q) — San Mateo, CA
- [UX Product Designer, National Security](https://feeny.ai/job/ux-product-designer-national-security-skydio-san-mateo-5708ygfbrn3y) — San Mateo, CA
- [Field Support Representative - Virginia](https://feeny.ai/job/field-support-representative-virginia-skydio-united-states-7845z8s17hzb) — United States
- [GTM Strategy Analyst](https://feeny.ai/job/gtm-strategy-analyst-skydio-san-mateo-7z2sa13z3qma) — San Mateo, CA
- [Manufacturing Software Engineer Intern - Winter 2027](https://feeny.ai/job/manufacturing-software-engineer-intern-winter-2027-skydio-san-mateo-pnma5s8dhjzp) — San Mateo, CA
- [Solutions Engineer - Federal](https://feeny.ai/job/solutions-engineer-federal-skydio-united-states-2xj78k2r2dd4) — United States
- [Software Engineer Intern - Summer 2027](https://feeny.ai/job/software-engineer-intern-summer-2027-skydio-san-mateo-2m4gbjvjfypf) — San Mateo, CA
- [Embedded Software Engineer Intern - Summer 2027](https://feeny.ai/job/embedded-software-engineer-intern-summer-2027-skydio-san-mateo-hc24qmg6j94b) — San Mateo, CA
- [Senior Electric Motor Propulsion Engineer](https://feeny.ai/job/senior-electric-motor-propulsion-engineer-skydio-san-mateo-aqw3cwn7f3gr) — San Mateo, CA