---
title: 'Technical Support Specialist at Suite Studios'
canonical: 'https://feeny.ai/job/technical-support-specialist-suite-studios-remote-24bnfgyffg61'
type: 'job'
last_seen: '2026-10-13'
---

# Technical Support Specialist at Suite Studios

- **Company:** Suite Studios
- **Location:** Remote
- **Compensation:** $125k–$135k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/suite-studios/ae99022d-4f8f-421c-8d36-861f62fcb9c0

## Job description

## About Us

We are a small, fast-moving team with the mission to solve the biggest challenges facing the media and entertainment industry. Suite enables teams to effortlessly store, share, and edit media files, just as if everyone were working from the same local drive. Teams can now forget about dealing with lengthy downloads or syncing issues, saving them countless hours/days on each project, freeing up artists to focus on their creativity. At Suite, we prioritize exceptional customer service and support above all else and are committed to going above and beyond to exceed client expectations. Building strong relationships and providing unparalleled assistance are key to ensuring the success of our customers. If this sounds like an environment you would thrive in, come join us!

## Who You Are

- You have 7+ years in a technical support role in the media and entertainment industry
- You are a workflow nerd, and love thinking through the complexities of Post Production, Media lifecycles, and VFX
- You have phenomenal communication skills with fluency in English, both written and spoken
- You have a customer first and always attitude
- You love to teach, and you love to learn. You’re a doer, you roll up your sleeves and get stuff done
- You are flexible and adaptable, able to adjust to new challenges and environments as the company grows and evolves
- You are an impact maker and want to help shape the company, culture, and product.
- You’re not looking for "just another job"
- Nice to have: experience in broadcast or post production environments
- Nice to have: experience with the following - Adobe CC, Davinci Resolve, Cinema 4D, Nuke

## Your Day-to-Day

- Partner with Product, Engineering, and Customer Success to identify and address root causes of recurring issues
- Support major feature releases with training, QA, documentation, and internal communication
- Provide insights from support data to inform product improvements and customer success initiatives
- Drive and maintain key KPIs such as CSAT, SLA compliance, resolution time, and ticket backlog
- Establish and refine escalation protocols, workflows, and knowledge management systems to ensure consistent quality at scale
- Work closely with the team to refine processes and leverage tools for better efficiency and effectiveness
- Mentor, train, and coach Support team to build a high-performing, customer-centric team
- Quickly respond to customer inquiries, diagnose and resolve issues
- Lead debug sessions on live calls and reproduce client issues using a wide range of applications and environments
- Aid in all ways to ensure lasting success for our customers

Benefits at Suite:

- Best in class health & dental
- Hybrid work environment; A balance of in-office and remote work to foster collaboration and flexibility (for those located in the Denver/Boulder area)
- Unlimited paid time off
- Fitness & wellness stipend
- Taco Tuesday, every Tuesday

Some roles, such as internships, may not be eligible for certain benefits.

## About Suite Studios

## Company Overview
- **One-liner**: Suite Studios equips creative teams with blazing fast cloud storage and file streaming that scales to meet the demands of any project.
- **Entity Type**: Private (Series A, $10M raised in 2025)
- **Headquarters**: Boulder, Colorado, United States
- **Founded**: 2021
- **Founders**: Mike Hering (CTO), Craig Hering (CEO), Jay Maxwell (CPO)

## Core Business
- Primary industry/industries: Cloud storage software for media and entertainment, post-production, and hybrid creative teams.
- Target customers: B2B – Fortune 500 media teams, post-production houses, creative agencies, and enterprise content creators.
- Mission/purpose: To free creative teams from non-creative workflow tasks by providing file streaming that feels truly local, secure, and scalable.

## Products & Services
- **[Suite File Streaming]**: Cloud storage with local performance – users can instantly access, edit, and share files without downloading or syncing. Key features include transactional writes (zero corruption risk), intelligent caching, AES-256 encryption, SOC 2 and TPN Shield compliance, multi-region failover, and S3 Native File Streaming (private beta). Throughput up to 24 Gbps read / 10 Gbps write.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$20.5M** across multiple rounds; most recent $12.5M venture round closed June 2025 (announced as $10M Series A).
- **Notable Investors/Partners**: Bonfire Ventures (led seed round); other investors not publicly named. Security certifications include SOC 2, TPN Shield, and SAML 2.0.
- **Growth Signals**: 38 employees as of mid-2025 (+55.9% YoY headcount growth); NAB Product of the Year 2025; trusted by Fortune 500 teams; 6 active job postings.

## Competitive Advantages
- **File Streaming vs. Sync**: No download or sync required – files stream in real-time, eliminating local storage bottlenecks and version conflicts.
- **Performance**: Industry-leading throughput (24 Gbps read / 10 Gbps write) handles heavy RAW media workflows.
- **Security**: Military-grade encryption (AES-256), multi-factor authentication, JIT permissioning, SOC 2 and TPN compliance.
- **Transactional Writes**: Guarantees zero corruption – file integrity maintained even during concurrent edits.
- **Scalability**: Petabyte-scale storage with global user model for teams switching between projects.

## Strategic Focus
- Scale enterprise adoption in media and entertainment, continue investing in AI-driven workflow automation (evidenced by a “Demand Generation Manager, AI” role and a “GTM Engineer (AI & Revenue Systems)” position). Expand S3 Native File Streaming and multi-region failover capabilities.

## Why Work Here
- **Culture**: Small, motivated team focused on solving hard infrastructure problems for creative professionals. High-performance engineering environment with a “have fun and enjoy life” ethos.
- **Work model**: Hybrid/remote – Boulder, CO HQ with flexible on-site expectations. Remote positions available across the US and UK.
- **Tech stack**: TypeScript, Node.js, React, C#, C++, Java, and cloud-native storage technologies.
- **Perks/notable**: Mission-driven (redefining creative workflows), NAB award-winning product, open roles in engineering, customer success, sales, and AI.
- **Open positions**: 6 active roles including Senior Software Engineer, Customer Success Manager, Account Executive, Technical Support Specialist (UK), Demand Generation Manager (AI), and GTM Engineer (AI & Revenue Systems).

## Sources
1. [suitestudios.io](https://www.suitestudios.io/)
2. [suitestudios.io/about](https://www.suitestudios.io/about-us)
3. [linkedin.com](https://www.linkedin.com/company/suite-studios)
4. [builtin.com](https://builtin.com/company/suite-studios)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Suite-Studios)

## Other roles at Suite Studios

- [Business Development Representative](https://feeny.ai/job/business-development-representative-suite-studios-boulder-tcfnpbqhmbhn) — Boulder, CO
- [Sr. Account Executive - UK](https://feeny.ai/job/sr-account-executive-uk-suite-studios-remote-z1z0kdxxbwxg)
- [Account Executive](https://feeny.ai/job/account-executive-suite-studios-remote-tzmvjg30p784)
- [Revenue Operations Manager](https://feeny.ai/job/revenue-operations-manager-suite-studios-remote-6pkc026dyhb6)
- [Demand Generation Manager, AI](https://feeny.ai/job/demand-generation-manager-ai-suite-studios-remote-kmcjq3gegwdd)
- [Intern - General Application](https://feeny.ai/job/intern-general-application-suite-studios-boulder-0fe1h00a8gn4) — Boulder, CO
- [Sr. Account Executive](https://feeny.ai/job/sr-account-executive-suite-studios-remote-t83r48hp3naj)
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-suite-studios-rb1qqam9pnxx)
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