---
title: 'Technical Support Specialist at Synthesis Health'
canonical: 'https://feeny.ai/job/technical-support-specialist-synthesis-health-huntington-vest-rcmmafv69gw0'
type: 'job'
last_seen: '2026-09-15'
---

# Technical Support Specialist at Synthesis Health

- **Company:** Synthesis Health
- **Location:** Huntington Vest, VA
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/synthesishealth/jobs/4723513005

## Job description

Synthesis Health

## Who We Are

We’re a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.

## About the Opportunity

Synthesis Health is looking for a stellar Technical Support Specialist. You will own outcomes for issues where the correct resolution depends on backend or technical diagnosis, across Core, Vision, reporting, observability/Grafana, Gateway, DevOps, eUnity, incident response, and release support.[RG1.1][RG1.2][RG1.3][TY1.4] This includes platform defects, caching and performance, DICOM and viewer rendering technical faults, database and configuration issues, admin and access configuration root causes, platform audit-trail investigation, and gateway or cloud transaction logs.

Location:

Our ideal candidate will be based in, or near to, Huntington West Virginia. This is a remote opportunity that may require hybrid office attendance starting in 2027.

Key Responsibilities:

- Diagnoses and resolves escalated backend and technical issues across the Core platform and Vision viewer by checking for platform defects, database and cloud resource health, data integrity, interfacing connectivity, and observability alerts.
- Investigates platform audit-trail entries, gateway logs, cloud transaction logs, Grafana or observability data, reporting signals, and related Gateway or DevOps indicators to determine root cause before escalation.
- Traces reported symptoms to their backend SQL representation and the relevant GCP, Gateway, reporting, or monitoring components to confirm root cause before escalating to Engineering, DevOps, Gateway, Product, or Clinical Support.
- Tells apart a technical or configuration root cause from a clinical-workflow root cause. Makes the joint call with Clinical Support when an issue spans both, clarifies whether L1 Support or Clinical Support owns the next action, and stays engaged until ownership is confirmed.
- Closes escalated tickets directly, including technical tickets involving Vision, reporting, monitoring, Gateway, DevOps, eUnity, Incident Response, or release-support scope.
- Escalates confirmed defects, incident-response issues, release-support issues, and enhancement requests with complete reproduction and handoff documentation to the appropriate receiving team, including Engineering teams for Core, Vision, AI, or Speech, Product, DevOps, Gateway, or Critical Incident calls.
- Completes the resolution steps and the Ticket Cause and Category fields accurately on every ticket, including correct classification for reporting, monitoring, Gateway, DevOps, eUnity, incident-response, release-support, L1 Support, and Clinical Support ownership.
- Contributes technical runbooks, known-fix documentation, escalation standards, and coursework feedback for SQL, GCP, HL7, DICOM, healthcare interoperability, Vision, reporting, monitoring, Gateway, DevOps, eUnity, and release-support workflows.
- Mentors Analysts on first-line triage across technical, configuration, reporting, monitoring, Gateway, DevOps, eUnity, release-support, and Clinical Support boundary issues, including when L1 Support should remain involved or transition ownership.
- Agrees to be available for on-call overnight and weekend rotations as required, including incident-response escalation, release-support coverage, observability or Grafana monitoring follow-up, and 24x7 reporting-support needs. Rotations will not push total hours past a standard 40-hour work week. Outside of an assigned rotation, working hours are the regular schedule.
- Other duties as assigned

## About the Right Candidate

## Qualifications

- Associate degree in IT, computer science, or a related field, or an equivalent combination of education and work experience.
- Working knowledge of HL7 and DICOM concepts. Able to read a platform audit trail and tell apart workflow, configuration, and defect root causes.
- Working proficiency in SQL (able to read and write moderately complex queries, and trace a field to its table) and Google Cloud Platform (able to navigate the console, logs, storage, and basic query tooling). Verified through a technical assessment. Proficient with ticketing and support tooling.
- Expertise in methodical root-cause diagnosis under time pressure. Clear, complete written handoffs to Engineering. An effective cross-domain collaborator with Clinical Support.

## Preferred Qualifications

- Bachelor's degree in computer science, information systems, or a related field.
- Experience supporting a clinical or imaging software product specifically.
- Familiarity with radiology clinical workflow.
- Familiarity with scripting or automation for repetitive diagnostic tasks. Experience using Zendesk, Jira, and Confluence.

You will adhere to our company’s values and behaviors and incorporate them in your interactions with colleagues and customers.

Values:

- Clinical service first.
- Collaborate with our customers.
- Listen, respect, learn.
- Innovate to excel.

Behaviors:

- Be nice. 2. Be creative. 3. Be honest. 4. Be helpful.

## Compensation and Benefits

Synthesis Health practices location based compensation. Candidate’s compensation packages align with the market within their country of origin. Compensation is paid in the currency of the country where the individual is hired. For American applicants, the salary range is $25 - $35 p/h.

Other benefits include but not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program.

Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

## About Synthesis Health

## Company Overview
- **One-liner**: Synthesis Health provides a cloud-native, AI-enabled comprehensive radiology workflow platform designed to replace or connect to PACS, image archives, and reporting systems, addressing radiologist and technologist shortages.
- **Entity Type**: Private (Unattributed VC, last funding $1.83M, total $11.35M raised)
- **Headquarters**: Maple Ridge, British Columbia, Canada (with offices in the U.S. and Canada)
- **Founded**: 2021
- **Founders**: Murray A. Reicher, MD FACR (CEO and co-founder)

## Core Business
- **Primary industry**: Healthcare IT – Medical Imaging & Radiology Software
- **Target customers**: Hospitals, imaging centers, teleradiology groups, and radiology practices (B2B, enterprise)
- **Mission or purpose statement**: “To provide intelligent software that benefits imaging healthcare professionals and those they serve.” The company also states: “Our dream is to touch a billion lives by building technology that scales human intelligence.”

## Products & Services
- **Synthesis VISION**: FDA 510(k) cleared (#K240724) enterprise viewer available in U.S. and Canada. Includes advanced 3D MPR, multi-modality viewing, single/multi-monitor support, and AI integration. Can serve as a reading overlay to existing PACS or as a full PACS replacement.
- **Synthesis Cloud Archive**: DICOM-conformant cloud VNA for image storage, normalization, and security. Supports hybrid pre-caching and cloud automation.
- **SynthSpeech**: Cloud-based speech recognition for radiology reporting with auto-impression, AI-based report corrections, and comprehensive templates.
- **Automated Exam Assignment**: Intelligent worklist creation and assignment per organization/facility, including an “air-traffic controller” dashboard.
- **Enhanced Clinical Reporting**: Breast reporting, DICOM SR interoperability, auto-citation of comparison exams, and mapping of histories, contrast, and technologist findings.
- **Workflow Orchestrator & Technologist Workflow**: Tools to flag exams for support, manage due times and priorities, and streamline operational tasks.
- **Synthesis Playbook**: Normalized exam types, body regions, templates, and hanging protocols to unify multi-institution workflows.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding of $11.35M as of latest round (Unattributed VC, approximately $1.83M raised in 2025 or early 2026 per CB Insights)
- **Notable Investors**: Cambium Capital Partners, CME Ventures, Hilltop Venture Partners, Break Off Capital, Tribune Capital, plus over 150 U.S. and Canadian radiologists as individual investors
- **Growth Signals**: 
  - 70 employees as of mid-2026 (+29.9% YoY)
  - LinkedIn followers grew 50.3% YoY to 3,217
  - Expanding into 9 countries (United States, Canada, Ukraine, India, Pakistan, Netherlands, Peru, UK, Poland)
  - “Rapid growth of contracted sales and pipeline” cited on investor page
  - High-profile board members like Frans van Houten (former Philips CEO)

## Competitive Advantages
- **Uniquely comprehensive platform** that replaces what typically requires multiple vendors (PACS, VNA, reporting, speech recognition, AI, exam assignment).
- **Designed by radiologists** (CEO is a practicing radiologist, same leadership team previously built successful imaging companies).
- **Cloud-native architecture** with zero-downtime upgrades, true SaaS pricing, and multi-tenant data segregation.
- **Seminal patents pending** in medical imaging, AI, and natural language processing (5 patents filed).
- **Market tailwind**: Critical radiologist shortage driving demand for efficiency tools.

## Strategic Focus
- **Rapid deployment** of cloud-based radiology workflow to replace legacy on-prem PACS.
- **AI integration**: Building and integrating AI models (pending regulatory approval in some cases) for automated impressions, report corrections, and advanced image analysis.
- **Scalability across multi-site health systems** – normalizing disparate workflows into one unified experience.
- **Targeting the $25B+ annual radiology software market** with a focus on solving burnout and undersupply of radiologists.

## Why Work Here
- **Culture & values**: Emphasizes “be honest, creative, nice and helpful”; “clinical service first”; team-oriented, respect-driven environment.
- **Remote/hybrid/office policy**: Offices in Maple Ridge (BC) and Houston, TX; many engineering roles listed with location (Houston, Vancouver, BC). Likely hybrid or remote-flexible based on distributed team (employees in 9 countries).
- **Notable perks**: Built-in learning center for upskilling, opportunity to work on high-impact healthcare technology tackling a real shortage.
- **Engineering culture**: Product built by previously successful startup teams (former 1QBit, Philips, Change Healthcare alumni). Strong focus on cloud-native, scalable platform engineering.
- **Growth trajectory**: Rapid scaling (30% YoY headcount growth) offers career advancement opportunities; recent job postings include Senior/Staff Platform Engineers and Data Engineers.

## Sources
1. [synthesis.health](https://synthesis.health/) – Company website, product descriptions, mission, team
2. [synthesis.health/invest_2](https://synthesis.health/invest_2) – Investor page with market size, insider investment
3. [cbinsights.com](https://www.cbinsights.com/company/synthesis-health) – Company profile, funding history, patents
4. [linkedin.com](https://www.linkedin.com/company/synthesis-health) – Employee count, locations, department breakdown, growth stats
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/synthesishealth) – Current job openings

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