---
title: 'Technical Support Specialist at Trengo'
canonical: 'https://feeny.ai/job/technical-support-specialist-trengo-utrecht-mmn84dj9cqfz'
type: 'job'
last_seen: '2026-09-05'
---

# Technical Support Specialist at Trengo

- **Company:** Trengo
- **Location:** Utrecht, Netherlands
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/careerstrengo/e085a088-e41a-44a9-b999-f4ab5b655c7d

## Job description

As a Technical Support Specialist at Trengo, you'll dive deep into the technical workings of our platform to keep things running smoothly for customers and internal teams. You'll be the go-to person for complex issues, working closely with Engineering, Customer Success and Customer Support. You'll use AI tooling daily, including our internally built AI agent with direct product code access, to investigate and resolve issues faster and more independently.

## ABOUT TRENGO

We believe in a world where technology empowers the relationship between companies and their customers. That's why our mission is to build an AI-powered customer engagement platform to replace repetitive work with meaningful conversations. Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we help our customers scale their businesses and optimize the channels their clients actually prefer.

## WHAT YOUR ROLE LOOKS LIKE

- Investigate, troubleshoot, and resolve complex technical issues escalated by Customer Support or Customer Success.
- Use AI tooling daily, our internal AI agent with product code access, database access, and tools like Langsmith, to investigate issues and speed up root cause analysis.
- Collaborate closely with Product and Engineering to report bugs, share insights, and contribute to platform improvements.
- Own your Linear tickets end-to-end: clear communication, follow-through, and accurate documentation.
- Contribute to and maintain our AI-powered knowledge base, validating content and closing gaps so both the team and our AI tools have accurate information to work from.
- Support the team's resilience during busier periods by following established playbooks and prioritization frameworks.

## WHAT YOU'LL BRING

We'd love to meet you if you:

- Have strong problem-solving skills and enjoy digging into technical challenges.
- Are comfortable working with APIs, web technologies, and modern SaaS products.
- Are curious about AI tooling and enjoy using it to work faster and smarter, not just as a nice-to-have skill.
- Communicate clearly, translating complex technical information into simple explanations for non-technical teammates.
- Take ownership and enjoy seeing issues through from start to finish.
- Thrive in a collaborative environment and enjoy partnering with multiple departments to improve processes and product quality.

## OUR TECH & AI MINDSET

AI is not a buzzword at Trengo — it's part of how we build and operate. You'll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams.

WHAT’S IN IT FOR YOU?

This is what we carefully prepared for you:

- 🚀 A key role where you’ll make a visible impact in a vibrant scale-up environment.
- 🌍 Hybrid working + 2 months per year to work abroad.
- 🏗️ A strong onboarding program with hands-on training and a dedicated buddy to set you up for success.
- 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp) https://openup.com/nl/.
- 📚 Learning budget + 2 extra days off to attend courses or conferences.
- 🌴 28 vacation days to rest, recharge, and travel
- 🚆 Travel reimbursement to our Utrecht HQ.
- 📶 Monthly internet & phone allowance to stay connected.
- 🗣️ Dutch courses for our international colleagues.
- 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office https://www.centralpark-utrecht.nl/en.
- 💼 Pension contribution to help you plan for the future.
- 🛫 Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.

## 🔍 OUR HIRING PROCESS

1. Introductory call – First conversation with our Talent team.
2. Manager interview – Deep dive into experience and expectations.
3. Practical assignment – Role-related, real-world challenge.
4. Team connection – Meet future colleagues and confirm mutual fit.

We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step.

Join us in building the future of customer engagement — we’d love to have you on the team.

👉 Apply today and let’s grow together!

We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.

## About Trengo

## Company Overview
- **One-liner**: Trengo is a customer engagement platform that unifies WhatsApp, email, chat, social media, and voice calls into a single AI-powered shared inbox to automate conversations and drive revenue.
- **Entity Type**: Private (Series A)
- **Headquarters**: Utrecht, Netherlands
- **Founded**: 2017
- **Founders**: Marcel van de Weerd (Co-founder & CTO), Igo Trampe (Co-founder & COO)

## Core Business
- **Primary industry/industries**: Customer Engagement Software, Customer Communication Platform, AI-Powered Customer Service & Sales
- **Target customers**: B2B, SMB to Mid-Market. Serves industries such as travel, hospitality, retail, automotive, utilities, and financial services.
- **Mission or purpose statement**: "Customer delight always wins." Their vision is to help teams automate 90% of transactional conversations so they can focus on high-impact interactions.

## Products & Services
- **Trengo Omnichannel Inbox**: A unified inbox bringing together WhatsApp Business, email, Instagram, Facebook, live chat, and voice calls. Enables team collaboration without switching tabs.
- **Trengo AI Agents**: Autonomous AI agents that handle up to 80% of customer queries 24/7, in any language, without human intervention. Designed for both sales and support use cases.
- **AI Journeys & Automations**: No-code tools to build automated conversation flows for lead qualification, nurturing, and support triage. Integrates with CRM and e-commerce platforms like Shopify and Lightspeed.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding raised: **$37.9M**. Annual Revenue estimated at **$1.5M** (per LinkedIn data).
- **Notable Investors/Partners**: Insight Partners, Peak Capital (led the $36M Series A in September 2021). Official **WhatsApp Business Solution Provider** and **Meta Business Partner**.
- **Growth Signals**: Handles over **100 million conversations per year** for **3,000+ customers globally**. Workforce of 81 employees across 7 countries. Recent hiring uptick (job postings up 50% monthly and 200% quarterly).

## Competitive Advantages
- **AI-First Approach**: AI Agents are the core differentiator, resolving up to 80% of queries autonomously and working across all channels without needing a developer to set up.
- **Deep WhatsApp Integration**: As an official WhatsApp Business Partner, they offer native, reliable WhatsApp capabilities that many competitors lack.
- **Unified Inbox + AI**: Combining all channels into one inbox with built-in AI automation is a sticky moat for SMB teams that need simplicity.

## Strategic Focus
- **Scaling AI Capabilities**: Deepening the AI Agent and automation product to handle more complex sales and support workflows.
- **Global Expansion**: Operating in 7 countries (Netherlands, Spain, Croatia, UAE, Romania, Albania, USA) with active hiring in sales and customer success for new markets.
- **Commerce Integration**: Tightening integrations with e-commerce platforms (Shopify, WooCommerce) to capture the retail and DTC segment.

## Why Work Here
- **Culture Highlights**: Values include "We are open," "We are future proof," "We all own it," and "We are dynamic." Emphasis on experimentation, adaptability, and accountability.
- **Remote/Hybrid Policy**: Hybrid work model with flexibility to work from anywhere in the world for up to 60 days per year.
- **Notable Perks**: Pension scheme covered, education budget with paid days off for learning, flexible hours, generous maternity and paternity leave, and two paid days for personal growth opportunities.
- **Engineering Culture**: Head of Engineering is Drago Supina. Recent job postings include a "Senior AI-Driven Backend Engineer," indicating a focus on cutting-edge AI work. Team size is 16 in technical roles (17% of workforce).

## Sources
1. [trengo.com](https://trengo.com/about-us)
2. [trengo.com](https://trengo.com/careers)
3. [trengo.com](https://trengo.com/)
4. [linkedin.com](https://nl.linkedin.com/company/trengo)
5. [cbinsights.com](https://www.cbinsights.com/company/trengo)

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