--- title: 'Technical Support Specialist at Xapien' canonical: 'https://feeny.ai/job/technical-support-specialist-xapien-london-s5sr9242w9mx' type: 'job' last_seen: '2026-09-09' --- # Technical Support Specialist at Xapien - **Company:** Xapien - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-06 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/xapien/ae99de48-41eb-4464-9eea-8591b3ae5a7f ## Job description ## About Us Every business needs to know who they’re really working with whether it’s suppliers, investors, partners, or third parties. At Xapien, we’re reinventing how organisations do that, combining speed, scale and accuracy with cutting-edge AI. Since 2018, we’ve grown from a deep-tech startup to a global player in AI-driven due diligence and risk intelligence. 2024 was a landmark year as we closed a $10M Series A, earned recognition in the Chartis RiskTech100® and Everest Group’s Leading 50™, and expanded our products, markets and customer base. 2025 was even bigger: With new regulations, rising compliance pressure and growing reputation risks, organisations everywhere are demanding smarter, faster ways to work and they’re turning to us. Customers worldwide from global law firms and private banks to universities and nonprofits rely on Xapien to turn days of manual research into trusted insights, delivered in minutes. Our momentum so far Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding. Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia, and Oceania. Why this is an exciting time to join This isn’t just another job role; it’s an opportunity to shape the future of the due diligence industry with a market-leading product trusted by global organisations. Whether you’re in marketing, communications, sales, or finance, you’ll play a critical role in driving growth, building credibility, and defining how we connect our product to a rapidly evolving market. We’re scaling fast with more customers, more releases, and bigger regulatory and market challenges. Expectations are rising, due diligence now means real-time insight, delivered efficiently and with impact. You won’t just be executing campaigns, closing deals, or managing numbers, you’ll be influencing strategy, optimising processes, and helping position a brand that’s setting the new standard for trust and transparency. For people who love learning, innovating, and making an impact that matters now is the moment to be a part of Xapien. The Role: We’re looking for a Technical Support Specialist who is passionate about helping engineers overcome technical challenges to achieve their goals. You'll troubleshoot issues, identify workarounds and document your findings to help future engineers ship faster. This role involves blending technical problem solving with developer empathy and close collaboration with the Engineering, Solutions and Product teams. You'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions. If you're the kind of person who thrives in fast-paced environments, loves solving puzzles, sharing feedback, spotting gaps, and constantly looking for better ways to serve our customers, this is the role for you! Our preferred location is the London area for hybrid, in-person collaboration. You will be required to work in our Moorgate office for a minimum of two days a week. Here's what you will be responsible for: - Provide technical support to customers and Xapien staff via tickets and messaging chat. - Confidently diagnose, reproduce, and troubleshoot technical issues across all Xapien platforms. - Display strong communication skills—able to break down complex topics for non-technical users. - Navigate ambiguity using structured thinking, creativity, and a strong product mindset. - Share insights and improvements to help evolve how our team supports customers and collaborates internally. - Identify opportunities to improve the developer experience, including tools, documentation, and support workflows. - Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities. - Develop and champion opinionated stances on improving developer experience and product reliability. - Write scripts, fix bugs, and contribute to internal tooling that enhances the support process. - Own support communications with Engineering squad and build trust through clear, technical, and empathetic communication. Your skills & Experience: - 2+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support). Experience in SaaS, B2B, or complex product environments a plus. - Strong understanding of workflow automation, APIs, and integrations. - Good understanding of JavaScript, React or Python and Go. - Familiar or experienced with tools like Grafana, GCP, Docker and Kubernetes. - Excellent problem-solving skills and attention to detail. - Strong communication skills and ability to explain technical concepts to non-technical users. - Are comfortable learning and reasoning about APIs. - Interested about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy. Nobody can do everything but here's a few related things we're interested in: - Experience contributing to support tooling, documentation, or product-led growth initiatives. - Have submitted PRs to production codebases to fix customer-impacting issues in backend services, or infrastructure. - Familiarity with OpenAI, Anthropic, or similar LLM APIs. - Previous experience in a fast-growing startup environment. Here’s our promise to you: - We are going to work with you - to build a rewarding and fulfilling career with the opportunities, challenges and resources you need to do you your best work. - We succeed together- you will own a meaningful part of the business through our employee shares & equity programme. - Private health insurance to keep you in tip-top condition. - Life Insurance – let's hope nobody ever needs this! - Unlimited holidays – yes, it really is uncapped – take the time you need, when you need it. - Everyone is learning, developing and challenging themselves so we have a £1k professional development fund per year if you want to learn new skills, even new things outside of work. - Most importantly of all, we will work with you, to help you realise your fullest potential, always. ## About Xapien ## Company Overview - **One-liner**: Xapien provides an AI-powered due diligence platform that delivers comprehensive risk research on any person or company in minutes. - **Entity Type**: Private (funded; total funding $12.5M, including a £6M seed round closed in 2023) - **Headquarters**: London, United Kingdom (Moorgate) and Boston, United States (Seaport District) - **Founded**: 2018 - **Founders**: Dan Secretan and Shaun O’Mahony ## Core Business - Primary industry/industries: RegTech, Risk & Compliance, Due Diligence, AI Software - Target customers: B2B – compliance teams, financial institutions, law firms, consultancies, and enterprises needing third-party risk research - Mission or purpose statement: “Powering trust in global business” – establishing a new standard for due diligence without compromise. ## Products & Services - **Xapien Platform**: An enterprise-grade AI resolution engine that automatically researches any person or company across the entire indexed internet and any connected data sets. It delivers a unified view with full sourcing, multilingual capabilities, and false-positive removal. Available as a SaaS platform. - **Integrity Check (powered by Xapien)**: A product built in partnership with Dow Jones Risk & Compliance, providing streamlined integrity screening. - **Xapien Xchange**: A user community and forum for sharing best practices and product feedback. - **‘Ask Xapien’**: A dynamic in-report research feature that allows users to query the platform conversationally within a report. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding of $12.5M (as of 2023); annual revenue of approximately $2.0M (LinkedIn estimate) - **Notable Investors/Partners**: Initial angel investors; Founders Factory accelerator (sponsored by Aviva); Chris Pilling (Chairman); Partners: Dow Jones Risk & Compliance, ComplyAdvantage, OpenCorporates, Sayari, Pinsent Masons. - **Growth Signals**: 75 employees (+41.9% YoY); US revenue grew to 43% of ARR without in-country hires; partner revenue reached 30% of ARR; opened a Boston office in 2026; expanded into Asia-Pacific; recognised in Chartis RiskTech100, KYC Solutions, and FCC50 reports; joined TechNation Upscale and Google AI First accelerator. ## Competitive Advantages - **Purpose-built AI**: Designed specifically for due diligence, not a general-purpose LLM – includes advanced multilingual research, entity resolution, and false-positive removal. - **Comprehensive coverage**: Processes information across all languages and jurisdictions, pulling from the entire indexed internet plus proprietary data sets. - **Speed and automation**: Reduces onboarding times by 65% and AML check hours by 90%, enabling low-risk clients to be onboarded in one day. - **Full sourcing and auditability**: Every fact in a report is sourced, making it suitable for regulated environments. - **Enterprise integrations**: Integrates painlessly into existing workflows and scales with bulk-processing capabilities. ## Strategic Focus - **Geographic expansion**: Growing US presence (Boston office) and Asia-Pacific footprint. - **Product development**: Launching next-generation features including configurable report templates, bulk-processing, and enhanced speed/accuracy. - **Partnership ecosystem**: Deepening alliances with global consultancies and law firms (e.g., Pinsent Masons) and expanding partner revenue. - **Scaling enterprise adoption**: Targeting large financial institutions and multinational corporations with enterprise-grade capabilities. ## Why Work Here - **Culture**: “Bright minds with hard problems” – a deeply technical environment with AI engineers, computational linguists, ML developers, and PhD scientists. Emphasis on intelligent problem-solving, supportive teamwork, and equitable tech culture. - **Work policy**: Hybrid working (access to WeWork offices in London and Boston); flexible schedules. - **Perks**: Unlimited holidays (uncapped), competitive salary with regular reviews, highly-competitive bonus plan, meaningful equity for all employees, 4-figure wellness and development budget per year, top-of-the-range kit, health insurance, life insurance, pension/401k, and proactive focus on financial, mental, and physical wellbeing. Regular team lunches, drinks, and activities. - **Growth**: Fast-growing company (75 people, +41.9% YoY) with many open roles across engineering, product, and go-to-market. Opportunity to shape product and culture. ## Sources 1. [xapien.com](https://xapien.com/) 2. [xapien.com/about-us](https://xapien.com/about-us/) 3. [xapien.com/careers](https://xapien.com/careers/) 4. [xapien.com/the-team](https://xapien.com/the-team/) 5. [linkedin.com](https://uk.linkedin.com/company/xapien-ai) ## Other roles at Xapien - [Technical Product Manager](https://feeny.ai/job/technical-product-manager-xapien-london-dbsq6x1ntetj) — London, United Kingdom - [AI Quality Engineer](https://feeny.ai/job/ai-quality-engineer-xapien-london-xj6vsarbn3m6) — London, United Kingdom - [SDR US](https://feeny.ai/job/sdr-us-xapien-xapien-boston-ypcdrd6h7bv5) — Xapien Boston, United States - [Support Operations Specialist](https://feeny.ai/job/support-operations-specialist-xapien-london-9dw4z5p7crfw) — London, United Kingdom - [Senior Account Manager US](https://feeny.ai/job/senior-account-manager-us-xapien-xapien-boston-04nbqjjmpk26) — Xapien Boston, United States - [Senior Account Manager](https://feeny.ai/job/senior-account-manager-xapien-london-j2yt165j50hn) — London, United Kingdom - [Account Executive](https://feeny.ai/job/account-executive-xapien-xapien-boston-3qq9nrvnyrbz) — Xapien Boston, United States - [Head of Product](https://feeny.ai/job/head-of-product-xapien-london-tm0tmza2a13t) — London, United Kingdom - [Digital Marketing Manager US](https://feeny.ai/job/digital-marketing-manager-us-xapien-xapien-boston-s9m77s4h5cdg) — Xapien Boston, United States - [Product Marketing Lead US](https://feeny.ai/job/product-marketing-lead-us-xapien-xapien-boston-fkvq6ysc219n) — Xapien Boston, United States