---
title: 'Technical Support Team Lead - Singapore at Plaud'
canonical: 'https://feeny.ai/job/technical-support-team-lead-singapore-plaud-singapore-rf5cg6jsk4s5'
type: 'job'
last_seen: '2026-09-16'
---

# Technical Support Team Lead - Singapore at Plaud

- **Company:** [Plaud](https://feeny.ai/companies/plaud)
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/plaud/1f387d41-1c6d-4cec-9d21-98ac339e9e2a

## Job description

About Plaud Inc. Plaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 2,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations — so humans can think better, decide faster, and execute with clarity.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With full ISO 27001, ISO 27701, SOC 2, GDPR, EN18031, and HIPAA compliances, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visithttp://www.plaud.ai/https://www.plaud.ai and follow along on[Instagram](https://www.instagram.com/plaud_official/),https://twitter.com/PLAUDAI%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5C%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5C[X](https://twitter.com/PLAUDAI),[Facebook](https://www.facebook.com/plaudai), [LinkedIn](https://www.linkedin.com/company/plaudai/?viewAsMember=true), and[YouTube](https://www.youtube.com/@PLAUDAI).

## Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

- Plaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years.
- Define the next-gen paradigm for human-AI interaction.
- Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
- Work with passionate teammates who value innovation, collaboration, and customer success.
- Grow your career in a culture that champions continuous learning and fast career development.
- Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

## What you will do

- Own technical escalation quality: run calibration and QA sampling across the 350–400 ticket/week line, define what a sound diagnosis looks like across hardware devices, Plaud App, Web, and Desktop App, and hold the team to that standard — not just throughput.
- Build the SOP-to-agent roadmap: personally ship AI agents from existing Tech SOPs, set the build bar by doing it, own the sequence of what gets documented and automated next, and review and raise the quality of what ICs ship.
- Own the CSC-to-Engineering/QA interface: convert scattered escalations into a prioritised, evidence-backed issue list; run the standing structured channel with Engineering and QA; keep issues moving when they stall, including escalating upward.
- Lead and develop the three-IC Tech Team: one-on-ones, capability assessments, development plans, performance calibration, coverage planning across time zones and holidays, and owning the hiring loop for technical roles including designing the AI-build trial.
- Benchmark the Tech Team's technical support quality and automation output against industry SOTA; identify gaps in diagnostic standards, SOP coverage, and agent performance; drive continuous improvement with data.

## Skills, qualifications and experience we look for

- Minimum 2 years of direct people-management of a technical support team: headcount ownership, one-on-ones, performance conversations, and hiring. A senior IC who has mentored peers or led a project does not meet this requirement.
- Demonstrated AI builder: able to construct a working support agent from an SOP — evidenced at interview by a runnable artifact, an AI workflow currently in use, and a reusable structured file (skill/prompt file or equivalent) written for repetitive work. Describing AI literacy without an artifact does not pass.
- Hands-on technical credibility across hardware and software sufficient to review an IC's diagnosis and distinguish a sound one from a merely plausible one — able to read logs, interpret firmware/connectivity symptoms, and identify root cause without being technically dependent on the team.
- Ability to own the support-to-engineering interface: synthesize scattered escalations into a structured, prioritized issue list; keep the loop moving when it stalls; escalate upward when needed.

## What we offer

- Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
- High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
- Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Gemini, Claude Code, and other frontier AI systems to maximize engineering and execution efficiency.
- Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
- Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.
- Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees.

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.

## About Plaud

## Company Overview
- **One-liner**: Plaud builds an AI-powered hardware and software note-taking platform that automatically records, transcribes, and summarizes conversations to help professionals stay present and productive.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2023
- **Founders**: Not publicly listed on the website or in standard search results

## Core Business
- Primary industry/industries: AI-powered productivity software and consumer hardware
- Target customers: B2C (professionals, knowledge workers, medical practitioners) and B2B (teams and enterprises)
- Mission or purpose statement: "Amplify human intelligence" – building the next-generation intelligence infrastructure to capture, extract, and utilize what you say, hear, see, and think.

## Products & Services
- **Plaud Note (Hardware)**: An AI note-taking device that records conversations and uses AI to generate transcripts, summaries, action items, and key points. Award-winning hardware design.
- **Plaud App (Software)**: Companion app for transcription (112 languages), AI-powered summaries ("Plaud Intelligence"), search ("Ask Plaud"), and export/sharing/integration. Available on mobile and web.
- **Plaud Cloud**: Encrypted private cloud sync for cross-device access, with user-controlled data storage (on-device or cloud).
- **Subscription Plans**: Free tier (1,200 mins/mo transcription), Pro Plan ($99.99/year), Unlimited Plan ($239.99/year – unlimited transcription).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Over 2,000,000 users worldwide since 2023 (as of mid-2026); used in over 170 countries
- **Notable Investors/Partners**: Not publicly listed. Featured in major media outlets (unspecified on site).
- **Growth Signals**: Rapid user growth to 2M+ in ~3 years; expansion from a single product to a suite with multiple subscription tiers; global office presence (San Francisco, Singapore, Tokyo, Shenzhen, Seattle, Beijing); compliance with ISO27001, ISO27701, GDPR, SOC 2, HIPAA, and EN 18031 – signaling enterprise readiness and expansion.

## Competitive Advantages
- **Hardware-Software Integration**: A dedicated hardware device for note-taking (unlike pure software competitors like Otter.ai or Fireflies.ai), enabling frictionless, ambient capture.
- **Privacy-First Architecture**: Data is never sold or used to train AI models; encryption in transit and at rest; user controls what syncs; multiple global security certifications (SOC 2, HIPAA, GDPR, ISO).
- **Multilingual & Multimodal**: Transcribes in 112 languages and supports multimodal input (voice, potentially more).
- **Strong Mission & Brand**: Positioned as "World's No.1 AI Note-taking Brand" with a clear philosophy around "Conversation as Intelligence."

## Strategic Focus
- **Scaling the user base**: Targeting 50 million professionals by 2030.
- **Enterprise & Healthcare Expansion**: HIPAA compliance and healthcare-specific messaging ("complete charts instantly") indicate a push into medical and enterprise verticals.
- **Global Office Build-out**: Establishing engineering, product, and go-to-market teams across US, Asia, and Europe.
- **Product Depth**: Moving beyond transcription to become an "intelligence infrastructure" that captures, extracts, and utilizes all forms of human communication.

## Why Work Here
- **Mission-Driven**: The company's philosophy ("Amplify Human Intelligence") is central to its culture, and employees are likely working on a product that directly impacts how millions of professionals work.
- **Growth Stage**: Rapidly scaling from 2M to a target of 50M users, offering significant career growth opportunities.
- **Global & Remote-Friendly**: Offices in San Francisco, Singapore, Tokyo, Shenzhen, Seattle, and Beijing – suggests a distributed, cross-cultural work environment.
- **Cutting-Edge Tech**: Working on the frontier of AI (LLMs, speech recognition, hardware-software integration) with a "Pursue SOTA" (State of the Art) value.
- **Values-Driven Culture**: Listed values include "Human First," "Act from first principles," "Dare to change," "Use AI to its fullest," and "Let others thrive."
- **Perks**: One-year warranty on hardware, lifetime customer support, and a focus on data security (ISO/SOC/HIPAA compliance) indicates a mature engineering and operations culture.

## Sources
1. [Plaud.ai - Homepage](https://www.plaud.ai/)
2. [Plaud.ai - About Us](https://www.plaud.ai/pages/about-us)
3. [Plaud.ai - Our Story](https://www.plaud.ai/pages/our-story)
4. [Plaud - Careers Page](https://jobs.ashbyhq.com/Plaud)

## Other roles at Plaud

- [Quality Assurance Engineer (Contractor) - Palo Alto](https://feeny.ai/job/quality-assurance-engineer-contractor-palo-alto-plaud-san-francisco-1t2mv67ra5qg) — San Francisco, CA
- [Product Manager, Monetization Strategy - Singapore](https://feeny.ai/job/product-manager-monetization-strategy-singapore-plaud-singapore-p47ftrz8m93w) — Singapore
- [Voice of Customer (VOC) Insight Analyst](https://feeny.ai/job/voice-of-customer-voc-insight-analyst-plaud-singapore-hhkw37pag49c) — Singapore
- [Training & Quality Specialist - Singapore](https://feeny.ai/job/training-quality-specialist-singapore-plaud-singapore-7b64gbtxfdpz) — Singapore
- [Influencer Marketing Manager - Korea](https://feeny.ai/job/influencer-marketing-manager-korea-plaud-singapore-vwkcsgenbz6z) — Singapore
- [Full Stack Engineer (Contractor) - Palo Alto](https://feeny.ai/job/full-stack-engineer-contractor-palo-alto-plaud-san-francisco-0srbbjq9zfsc) — San Francisco, CA
- [Full-Stack Engineer - Palo Alto](https://feeny.ai/job/full-stack-engineer-palo-alto-plaud-san-francisco-pg93b9rtbnpd) — San Francisco, CA
- [Legal Counsel, Data Security & Compliance](https://feeny.ai/job/legal-counsel-data-security-compliance-plaud-san-francisco-b1me6n84zpk6) — San Francisco, CA
- [Senior Intellectual Property Specialist - San Francisco](https://feeny.ai/job/senior-intellectual-property-specialist-san-francisco-plaud-san-francisco-na99bkdagmpm) — San Francisco, CA
- [Backend Engineer - Palo Alto](https://feeny.ai/job/backend-engineer-palo-alto-plaud-san-francisco-fyrbr3brtc7j) — San Francisco, CA