--- title: 'Technical Support at Weave' canonical: 'https://feeny.ai/job/technical-support-weave-lehi-vcnh31m2t119' type: 'job' last_seen: '2026-09-10' --- # Technical Support at Weave - **Company:** Weave - **Location:** Lehi, UT - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-06 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/weave/c3783934-cbc8-499f-8037-cb6ed1a9057a/application **Skills:** Computer skills, Browser navigation, Spreadsheet software, Text document editing, Basic troubleshooting > The Technical Support Representative serves as a superhero for customers, resolving basic product and technical issues through inbound and outbound communication. This role requires strong phone and written communication skills, proficiency with technology tools, and the ability to triage requests to ensure a superi... ## Job description Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customers’ needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they also receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner. In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service. - Training for this role is conducted onsite at our Lehi, UT HQ - Full-time positions only (40 working hours between 6 am-6 pm M-F) - Reports to: Technical Support Leadership ## What You Will Own - Communicate with customers via inbound phone calls. - Provide follow up to customers via outbound calls and emails. - Resolve issues with basic troubleshooting. - Save the day for our customers by driving an amazing customer experience that makes our customers smile. What You Will Need to Accomplish the Job - Minimum of 1 year of Customer Support experience. - Background and interest in technology: Must have solid computer skills and the ability to adapt and learn technology quickly. - Strong phone presence and excellent written and verbal communication skills, as you will be communicating with customers through phone (primarily) and email channels. - Ability to work in a fast-paced, busy Customer / Tech Support team. - Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues. - Must be hungry to learn, caring towards others, and creative in your problem-solving. What Will Make Us Love You - Previous Phone Support experience. - Knowledge of network infrastructure and connectivity a plus. - Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved. Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws. At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page. Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know. Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. ## About Weave ## Company Overview - **One-liner**: Weave provides an AI-powered patient communications, engagement, and payments platform purpose-built for small and medium-sized healthcare practices. - **Entity Type**: Public (NYSE: WEAV) - **Headquarters**: Lehi, Utah, United States - **Founded**: 2008 (incorporated as a Delaware corporation in 2015) - **Founders**: Not publicly available from provided sources ## Core Business - Primary industry: Healthcare technology – patient communication and practice management software. - Target customers: Small and medium-sized healthcare practices (SMB) in dental, optometry, veterinary, and specialty medical (primary care, PT/OT, aesthetics, med spa). - Mission statement: “Elevate the patient experience through a unified platform that improves business operations so healthcare professionals can focus on patient care and realize their dreams.” ## Products & Services - **Communications**: Proprietary telephony platform unifying voice and text interactions, managing the practice’s trusted phone number. - **AI-powered Workflows**: Agentic AI for scheduling automation, FAQ responses, and marketing lead follow-ups. - **AI-powered Insights**: Call transcription, sentiment analysis, task creation, and revenue opportunity surfacing. - **Weave Payments**: Point-of-sale and digital payment solutions, including text-to-pay, online bill pay, and patient financing (buy-now-pay-later). - **Practice Growth Tools**: Online review management, patient outreach, and reputation building. - **Productivity Tools**: Staff collaboration, appointment scheduling, digital forms, and insurance eligibility verification. ## Market Standing - **Valuation/Market Cap**: Not explicitly provided in search results (public company – refer to current market data). - **Key Metric**: Annual revenue – not disclosed in provided sources; see SEC filings for exact figures. - **Notable Investors/Partners**: Not listed in provided sources (public company). - **Growth Signals**: As of Dec 31, 2025, nearly 40,000 locations under subscription and 30,000+ customers in the U.S. and Canada. 904 employees as of Dec 2025, with expansion in India, Mexico, Brazil, and the Philippines. Specialty Medical is the fastest-growing vertical. ## Competitive Advantages - Over 90 integrations with practice management systems (PMS) – deep domain expertise built over nearly two decades. - Purpose-built for SMB healthcare – no dedicated IT staff needed; intuitive and easy to implement. - Unified platform replacing a “patchwork” of point solutions at lower total cost. - AI-native, high-accuracy automation within strict privacy/regulatory frameworks (HIPAA). - Proprietary telephony and vertically specialized data from billions of patient interactions. ## Strategic Focus - Deepening AI capabilities to become an “always-on teammate” for practices. - Expanding within specialty medical (primary care, PT/OT, aesthetics, med spa). - Continuing international growth (India engineering hub, support teams in Mexico/Philippines/Brazil). - Enhancing patient engagement through personalized, multi-channel communication and flexible payments. ## Why Work Here - **Culture**: People-first, inclusive environment with active DEI initiatives and employee resource groups. Core values: Stay Hungry, Care More, Think Creatively, The Customer is Everything, Do the Right Thing. - **Work Model**: Flexible work spaces; office in Lehi, UT with onsite gym, basketball court, catered lunches, and seasonal parties. Second engineering HQ in Noida, India. - **Benefits**: Medical, dental, vision insurance, 401k matching, flexible time off, generous parental leave, mental health resources, professional development program. - **Engineering Culture**: Cutting-edge technologies, transparent and approachable leadership, opportunities for career growth across U.S. and India. ## Sources 1. [SEC.gov – Weave 2025 Annual Report (10-K)](https://www.sec.gov/Archives/edgar/data/1609151/000160915126000043/weav-2026formars.pdf) 2. [LinkedIn – Weave](https://in.linkedin.com/company/getweave) 3. [Careers Page – getweave.com/careers](https://www.getweave.com/careers/) 4. [Top Workplaces – Weave](https://topworkplaces.com/company/weave/) ## Other roles at Weave - [Payment Success Specialist – Activation](https://feeny.ai/job/payment-success-specialist-activation-weave-lehi-3gcjccwxhqf3) — Lehi, UT - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-weave-india-6xz2rhy14g8c) — India - [Staff Product Designer - Analytics](https://feeny.ai/job/staff-product-designer-analytics-weave-india-c3ezm2v7z1f3) — India - [Principal Engineer](https://feeny.ai/job/principal-engineer-weave-united-states-759qvysnv8w9) — United States - [Data Engineer Intern](https://feeny.ai/job/data-engineer-intern-weave-lehi-mjr4f38v64t0) — Lehi, UT - [Strategic Inbound Account Executive](https://feeny.ai/job/strategic-inbound-account-executive-weave-lehi-sy3bzmzkb5mt) — Lehi, UT - [Senior Tax Accountant](https://feeny.ai/job/senior-tax-accountant-weave-lehi-4k7yxd3trd07) — Lehi, UT - [Senior Backend Engineer – Users Infrastructure](https://feeny.ai/job/senior-backend-engineer-users-infrastructure-weave-india-7axs1qpstayw) — India - [Senior Backend Engineer- Users Infrastructure](https://feeny.ai/job/senior-backend-engineer-users-infrastructure-weave-lehi-chrwb3sm31zh) — Lehi, UT - [Principal Engineer - Applications](https://feeny.ai/job/principal-engineer-applications-weave-united-states-g51jkywjr89c) — United States