---
title: 'Technical Writer at DevRev'
canonical: 'https://feeny.ai/job/technical-writer-devrev-bengaluru-xhamxkpppq43'
type: 'job'
last_seen: '2026-11-10'
---

# Technical Writer at DevRev

- **Company:** DevRev
- **Location:** Bengaluru, India
- **Posted:** 2026-07-16
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/devrev/jobs/6117184004

## Job description

## About DevRev

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

## About the role

DevRev’s Knowledge team is hiring a technical writer who has strong technical proficiency and strives for simplicity. You’ll join a small team that has built our external documentation set from scratch and ships on a rapid product cadence. This role reports to the Head of Knowledge Ops.The Technical Writer is responsible for ensuring that documentation for our product is useful, findable, clear, correct, comprehensive, and consistent - and that it directly contributes to customer self-service and product adoption.

## What you'll do

- Write, review, publish, and maintain product documentation on the support portal, covering features across our AI product (Computer), platform capabilities (access control, customization, connectors), and integrations (Salesforce, Jira, Zendesk, etc.).
- Ensure documentation is available at launch and then deepen, expand, and improve it over time based on customer needs, support patterns, and product evolution. Sustaining documentation is as much of the job as creating it.
- Partner with product managers who own the content for their areas. Your job is to help them get documentation ready: structuring, drafting, editing, publishing, and driving the review process to completion on schedule.
- Identify and address knowledge base gaps by analyzing support ticket themes, deflection data, and customer feedback - not waiting for requests to arrive.
- Maintain and improve the documentation infrastructure: contribute to article health metrics, flag platform issues that affect KB quality (e.g., metadata hygiene, article visibility settings), and propose operational improvements.
- Hold subject-matter experts accountable for technical reviews. Documentation at DevRev is a cross-functional commitment: product managers own accuracy, and you drive the process that ensures it.
- Identify and implement opportunities to use AI and automation to scale documentation production, including AI-assisted drafting, content audits, and workflow automation.

## What you'll bring

- 3 - 6 years writing and maintaining software product documentation, preferably for SaaS or platform products.
- Strong command of documentation best practices: information architecture, essentialism, clear and direct prose.
- Experience sustaining a documentation set over time - not just writing first drafts, but iterating, expanding, consolidating, and retiring content as products evolve.
- Comfortable with knowledge base platforms, markdown, and version-controlled content workflows.
- Demonstrated ability to learn complex technical domains quickly - AI, APIs, integrations, access control, and similar concepts will be your daily vocabulary.
- Effective async communicator across time zones.
- Interest in using AI tools to augment documentation workflows for drafting, translation, content audits, or summarization.

Strongly preferred:

- Previous startup experience, demonstrating adaptability and proactivity in fast-paced environments.
- Familiarity with AI products, developer tools, or platform products with complex permission models.
- Experience using analytics (article views, search queries, deflection rates) to prioritize documentation work and measure impact.

How do we work? Whatever your role, our values describe what we ask of each other.

Be a bridger Look beyond your own role. Ask questions, share context and help others get unstuck. That may mean bringing the right people together or picking up a problem that doesn’t necessarily fit neatly into your job description.

Care loudly We want your perspective, not just your agreement. Speak up when something isn’t working or someone needs support. Give honest feedback with respect for the person receiving it. Don’t let an uncomfortable conversation become an unspoken problem.

Own the outcome Take responsibility for the result, not just your part in the process. Use AI to move the work forward, not to outsource your judgment. Make the call, check whether it worked and change course when it didn’t. If something goes wrong, own it and help fix it.

That’s DevRev!

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

## About DevRev

## Company Overview
- **One-liner**: DevRev builds an AI-native platform called Computer that unifies data, tools, and workflows to give teams an AI teammate with shared memory.
- **Entity Type**: Private (Series A; total funding $150.8M+)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2020
- **Founders**: Dheeraj Pandey (CEO) and Manoj Agarwal (President)

## Core Business
- **Primary industry**: Enterprise AI software / SaaS
- **Target customers**: B2B – support, sales, operations, and engineering teams across mid-market to large enterprises
- **Mission**: Unlock team potential through human-AI collaboration

## Products & Services
- **[Computer](https://devrev.ai/)**: AI-native platform offering enterprise search, conversational customer support, service desk automation, and sales enablement. Features a patented sync engine (AirSync) and a “Shared Memory” that makes all company data AI-ready. Extends existing tools with agentic AI apps.

## Market Standing
- **Valuation**: $1.2B+ (unicorn, per company about page)
- **Key Metric**: Total funding of $150.8M+ (Seed rounds and Series A led by Mayfield Fund, Param Hansa Values, and others)
- **Notable Investors/Partners**: Khosla Ventures, Mayfield Fund, Param Hansa Values
- **Growth Signals**: 650+ employees (LinkedIn reports 743, +42.2% YoY); offices in 8 locations across North America, Europe, Asia, and South America; claims 95% efficiency improvements and 5.5× faster customer support resolution.

## Competitive Advantages
- Differentiated “Shared Memory” across all team data, making AI responses more accurate and contextually aware
- Patented sync engine (AirSync) reduces token consumption and cost (20× cheaper than self-built MCP)
- Unified platform that replaces dozens of point solutions for support, search, and automation

## Strategic Focus
- Scaling the “Team Intelligence” vision – embedding AI as a teammate rather than a tool
- Expanding vertical coverage (support, service desk, sales) and global enterprise adoption
- Product-led growth with self-serve connectors and marketplace integrations

## Why Work Here
- **Culture**: Product-led revolution with a strong emphasis on building and learning; ongoing development programs including partnerships with leading universities.
- **Work Policy**: Hybrid – flexibility to work from any of the 8 global offices (Palo Alto, Austin, Buenos Aires, London, Ljubljana, Mumbai, Bengaluru, Chennai, Delhi NCR, Singapore, Japan) or from home.
- **Perks**: Career growth opportunities in a fast-moving AI startup; teams work on cutting-edge AI agent infrastructure.
- **Engineering Culture**: Deep passion for building; roles span Applied AI, Forward Deployed Engineering, Cloud Infrastructure, and Product Security.

## Sources
1. [devrev.ai - About](https://devrev.ai/about)
2. [devrev.ai - Homepage](https://devrev.ai/)
3. [devrev.ai - Careers](https://devrev.ai/careers)
4. [linkedin.com - DevRev Company Page](https://www.linkedin.com/company/devrev)
5. [jobsbyculture.com - DevRev Reviews](https://jobsbyculture.com/companies/devrev)

## Other roles at DevRev

- [Enterprise Account Executive - MATL](https://feeny.ai/job/enterprise-account-executive-matl-devrev-united-states-kc6sj9wxce1z) — United States
- [Enterprise Account Executive - Texas](https://feeny.ai/job/enterprise-account-executive-texas-devrev-austin-7vv5y1s14ahf) — Austin, TX / United States
- [Forward Deployed Strategist {Noida}](https://feeny.ai/job/forward-deployed-strategist-noida-devrev-delhi-bkp1ks32yyat) — Delhi, India
- [Forward Deployed AI Strategist {Chennai}](https://feeny.ai/job/forward-deployed-ai-strategist-chennai-devrev-chennai-fv0kk8sdm8mq) — Chennai, India
- [Forward Deployed Architect { Noida}](https://feeny.ai/job/forward-deployed-architect-noida-devrev-delhi-6mwm4h09tmtb) — Delhi, India
- [Forward Deployed Architect { Mumbai}](https://feeny.ai/job/forward-deployed-architect-mumbai-devrev-mumbai-25vqxna5zq5x) — Mumbai, India
- [Forward Deployed Engineer {Chennai}](https://feeny.ai/job/forward-deployed-engineer-chennai-devrev-chennai-b4k9tdf3stnc) — Chennai, India
- [Forward Deployed Engineer  {Mumbai}](https://feeny.ai/job/forward-deployed-engineer-mumbai-devrev-mumbai-je7kqtx8geh6) — Mumbai, India
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-devrev-bengaluru-e2dytwnc08mj) — Bengaluru, India
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-devrev-london-cyn7cp99bgzb) — London, United Kingdom