---
title: 'Technical Writer at Form3 - External'
canonical: 'https://feeny.ai/job/technical-writer-form3-external-100-k0jfx1zqhp1n'
type: 'job'
last_seen: '2026-09-07'
---

# Technical Writer at Form3 - External

- **Company:** Form3 - External
- **Location:** 100%, United Kingdom
- **Work type:** remote
- **Posted:** 2026-04-17
- **Last confirmed live:** 2026-09-07
- **Apply:** https://www.form3.tech/careers/vacancies/8501293002?gh_jid=8501293002

## Job description

## THE ROLE 📝

You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners.

With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management.

- Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
- Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
- Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3’s Products and Services.
- Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services.
- Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.
- Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.

## WE’RE LOOKING FOR 🔍

- Experienced in Product documentation and content publishing.
- 2+ years’ experience writing technical documentation, specifically for API’s, cloud-based software or SaaS systems.
- Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences.
- Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
- Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
- Sound understanding of coding, APIs and Cloud-based architectures.
- Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
- Fluency in written and spoken English (Native level or equivalent).
- Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.
- Experience of managing stakeholders and building relationships within remote, cross-functional teams.

## THE TEAM 👥

You’d be joining a small, highly collaborative team that prioritises knowledge sharing and takes real pride in delivering high-quality work.

## INTERVIEW PROCESS ✍️

Stage 1: Screening Call with Talent Team

Stage 2: Interview with Hiring Manager

Stage 3: Take-Home Task

Stage 4: Interview with Team Member

We always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we’re hiring the right person!

## HIRING LOCATIONS 📍

We can accept applications from the following countries; UK

All new joiners start their first day in our office to collect the equipment needed to work remotely. We'll also arrange for some of your team to come in to say hi, ensuring you're supported and have a positive first few days with Form3!

## BENEFITS 🏝️

Form3 are a 100% remote, flexible business. We believe enables our people to achieve amazing things, whilst striking a healthy work-life balance.

For further information on what it’s like to work here, and for more information on our full benefits package, visit our [careers page](https://www.form3.tech/careers).

## ABOUT FORM3 💭

Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about Form3, check out the following pages:

[What we do](https://www.form3.tech/platform) | [Life at Form3](https://www.form3.tech/culture) | [Benefits](https://www.form3.tech/careers) | [Payments Cannot Fail Series](https://www.youtube.com/@Form3Cloud/podcasts) | [.Tech Podcast](https://techpodcast.form3.tech/episodes)

## OUR DEI&B COMMITMENT

We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences.

Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.

As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.

If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to careers@form3.tech clearly stating your consent for us to process this data.

For more information please refer to our [Recruitment Data Policy](https://www.form3.tech/legal/recruitment-data-policy).

## About Form3 - External

## Company Overview
- **One-liner**: Form3 provides a cloud-native, real-time account-to-account payment technology platform for financial institutions, replacing legacy payments infrastructure.
- **Entity Type**: Private
- **Headquarters**: London, United Kingdom
- **Founded**: 2016
- **Founders**: Four banking and technology leaders (names not publicly disclosed)

## Core Business
- **Primary industry**: Financial technology (Payments)
- **Target customers**: B2B – financial institutions (banks, fintechs, payment service providers)
- **Mission**: To become the world’s most trusted provider of payment technology, transforming outdated, complex and costly payments infrastructure to a modern, cloud-native, real-time Payments-as-a-Service.

## Products & Services
- **[Form3 Payment Platform](https://www.form3.tech/platform)**: A multi-cloud (AWS, GCP, Azure), microservices-based platform for processing payments. Supports real-time payments, ACH, SEPA, and other schemes. Offers On-Us payment routing, payment orchestration, and direct non-settling model for SEPA. All data encrypted in transit and at rest per NIST standards.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding amount not disclosed in available sources; company is a scale‑up backed by venture capital.
- **Notable Investors/Partners**: Not explicitly listed in provided materials; partners include cloud providers (AWS, GCP, Azure). Accredited by HM Treasury as a Women in Finance Charter signatory and a Living Wage Employer.
- **Growth Signals**: Won “Team of the Year” award; active in multiple cloud providers with active-active-active architecture; expanding US ACH and real-time clearing services; published open source contributions as a Cloud Native Computing Foundation (CNCF) End User Supporter.

## Competitive Advantages
- **Multi-cloud active-active-active architecture** – ensures continuous availability and removes vendor concentration risk.
- **Built for scale** – on-demand scalability with microservices and cloud-native design.
- **High security & compliance** – fully accredited, NIST-standard encryption, request signing for confidentiality and non-repudiation.
- **Single integration** – one API connects to multiple payment schemes and value-added services.

## Strategic Focus
- Expanding geographic coverage (e.g., US real-time payments and ACH).
- Enabling regulatory compliance (e.g., upcoming regulation for real-time payments).
- Building complementary payment solutions like On-Us and orchestration.
- Strengthening partnerships with cloud providers and financial institutions.
- Contributing to open source via CNCF.

## Why Work Here
- **Remote-first culture** – fully flexible working; manage your own schedule; supportive of part-time and job sharing.
- **Generous time off** – 30 days annual leave plus summer hours.
- **Primary caregiver leave** – 3 months paid leave (additional month per year of tenure after 3 years).
- **Learning & Development** – annual L&D allowance plus up to 6 paid learning days per year.
- **Home office** – equipment allowance and DSE assessment.
- **Mental health support** – access to Spill (therapy) included.
- **Long-term incentives** – Employee Incentive Plan and equity (Long Term Incentive Plans).
- **Inclusive environment** – Living Wage Employer, Women in Finance Charter signatory, EcoVadis Bronze rating.
- **Company offsites** – regular gatherings to connect and collaborate.
- **“Everyone matters” philosophy** – transparent, high-standards, collaborative culture.

## Sources
1. [form3.tech – Platform](https://www.form3.tech/platform)
2. [form3.tech – Culture](https://www.form3.tech/culture)
3. [form3.tech – Careers](https://www.form3.tech/careers)
4. [form3.tech – Our Story](https://www.form3.tech/en-us/about/our-story)
5. [form3.tech – Engineering](https://www.form3.tech/en-us/engineering)

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