---
title: 'Technology Engagement Partner at Jet Support Services, Inc.'
canonical: 'https://feeny.ai/job/technology-engagement-partner-jet-support-services-inc-chicago-6wm7f7ajvyjg'
type: 'job'
last_seen: '2026-09-08'
---

# Technology Engagement Partner at Jet Support Services, Inc.

- **Company:** Jet Support Services, Inc.
- **Location:** Chicago, IL
- **Employment:** contract
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/jetsupport/cc4a684a-9e5b-4513-9fe2-a7e72a3c1c0a

## Job description

## About JSSI

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.   JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management.   With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.

Position Responsibilities:

Executive communications & presentations

- Build decks for all-hands, town halls, board updates, and other leadership forums, translating complex topics into clear, well-designed narratives
- Draft internal and external communications on behalf of the CPTO
- Prepare briefing materials, agendas, and follow-up summaries for key meetings

Leadership operating rhythm

- Own the CPTO's recurring meeting cadence, including staff meetings, roadmap reviews, and planning checkpoints, with clear agendas, pre-reads, and follow-through on action items
- Track progress against team OKRs and flag slippage or blockers before they become bigger problems

AI governance & programs

- Run the AI governance committee: own the agenda, track decisions, follow up on action items, and maintain documentation of policies and standards
- Support the development and iteration of JSSI's AI usage policies, guardrails, and governance framework
- Build training materials for AI tools like Co-Pilot and Claude, and help drive adoption across the organization

Operational tracking & financial oversight

- Manage invoice approvals for the Product & Technology organization and maintain visibility into contract expirations and renewal timelines
- Run the monthly software usage review process, including tracking usage percentages by employee location to support Chicago tax compliance
- Compile and maintain hours-by-team-member data to support the organization's capitalization approach
- Support Finance and HR in headcount and budget planning for the Product & Technology org, including annual planning and in-year reforecasts

Incident management & operational support

- Serve as incident management commander during production incidents: coordinate stakeholders, track timelines, and ensure clear communication throughout
- Lead root cause analysis efforts post-incident, tracking action items through to resolution and ensuring nothing falls through the cracks
- Own ad hoc operational efforts as they arise: a new tool rollout, a cross-functional coordination need, a process that needs to be built from scratch

Required Qualifications:

Required

- Active, daily use of AI tools as part of your work: you use AI to work faster, think more clearly, and produce better output.
- Exceptional written communication and storytelling skills: you can take a complex topic and turn it into a crisp, clear deck or document that lands with a senior audience
- Strong proficiency in Microsoft PowerPoint and Excel: you are confident building executive-quality presentations and structuring data and tracking in spreadsheets
- Highly organized: demonstrated ability to manage multiple workstreams simultaneously without things slipping
- Comfortable working in ambiguity: you can operate without a complete picture, ask the right questions, and make progress without waiting to be told exactly what to do
- Strong interpersonal skills: this role requires building trust with leaders, vendors, and cross-functional stakeholders, often with limited context and under time pressure

Strongly preferred

- Prior experience in a chief of staff/Technology Engagement Partner role, operations, strategy, or program management role
- Exposure to technology or product organizations. You do not need to be a developer, but you should be comfortable in a room full of engineers and product managers
- Familiarity with AI governance, AI tooling, or technology policy topics
- Experience supporting or coordinating incident response or operational escalations

Not required

- Technical engineering or software development background
- Experience with formal ITSM platforms or certifications
- Prior chief of staff/technology engagement partner experience at the VP or C-suite level; this is a role for someone building toward that, not someone who has already done it at that scale

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

## About Jet Support Services, Inc.

## Company Overview
- **One-liner**: JSSI is the leading independent provider of aircraft maintenance support, parts procurement, and financial services for business aviation, supporting over 30% of the global business jet fleet.
- **Entity Type**: Private (privately held; last funding: $1B corporate round, December 2024)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 1989
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Business aviation support services (maintenance, parts, financing, software)
- **Target customers**: Aircraft owners, operators, and maintenance, repair, and overhaul (MRO) businesses worldwide (B2B)
- **Mission**: To simplify the complexities of aircraft maintenance and financing through innovation, flexibility, scale, and customer advocacy.

## Products & Services
- **Hourly Cost Maintenance (HCM) Programs**: OEM-agnostic maintenance coverage for engines, airframes, and auxiliary power units (APUs), providing cost predictability and residual value protection.
- **Maintenance Tracking Software**: Traxxall and AviatorMX – platforms to track maintenance events, compliance, and records.
- **Parts & Engines**: Intelligent parts sourcing, flexible engine and APU rentals, and rotable programs.
- **Conklin**: Benchmarking, pre-purchase inspections, appraisals, and maintenance records review.
- **Aviation Capital**: Tailored aircraft financing arrangements, operational leases, and purchase closing support.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding of USD $1B (corporate round on 2024-12-10 led by Blackstone Group); supports 6,500+ aircraft across 120+ countries.
- **Notable Investors / Partners**: Blackstone Group, Genstar Capital, GTCR (private equity investors)
- **Growth Signals**: Rapid growth through acquisitions (Conklin, Traxxall, AviatorMX, Aviation Capital); 573 employees with +0.2% monthly headcount growth; 22 active job postings (+175% quarterly increase in job postings)

## Competitive Advantages
- **OEM-agnostic independence**: Not tied to any aircraft manufacturer, so their recommendations are unbiased and flexible.
- **Scale**: Supports over 30% of the global business jet fleet, giving them deep data and supplier leverage.
- **Full lifecycle support**: From acquisition financing to maintenance, parts, and eventual teardown – a single partner for the entire aircraft ownership journey.
- **Global technical network**: Dedicated support in 120+ countries with decades of technical expertise.

## Strategic Focus
- Continue integrating complementary business lines (maintenance, parts, software, financing) to create a seamless end-to-end ownership experience.
- Expand through strategic acquisitions and partnerships (e.g., agreements with GTCR, Genstar, Blackstone).
- Invest in digital tools (AviatorMX, Traxxall) to improve fleet management and data analytics for operators.
- Grow international presence and CSR initiatives (scholarships, community support, medical access programs).

## Why Work Here
- **Hybrid work model**: For Chicago‑based roles, employees work onsite three days per week, with pre‑tax commuter benefits for parking and transit.
- **Flexible Time Off (FTO)**: No set limit on vacation; trust‑based policy.
- **Parental leave**: 14‑16 weeks fully paid for birthing parents; 8 weeks paid for all other new parents.
- **Retirement**: 401(k) with employer match of 75% on up to 6% of eligible earnings.
- **Health & wellness**: Competitive health coverage and industry‑leading benefits.
- **Growth culture**: Opportunities for learning, advancement, and contribution to a global team; internship program with strong conversion to full‑time (20+ hires).
- **Engineering & Data Culture**: Open roles include Director of Data Engineering, AI Solution Architect, and Cloud Infrastructure Engineer, indicating investment in modern tech stack.

## Sources
1. [JSSI About Page](https://jetsupport.com/about/)
2. [JSSI Careers Page](https://jetsupport.com/careers/)
3. [LinkedIn Company Profile](https://linkedin.com/company/jetsupportservices)
4. [PitchBook Company Profile](https://pitchbook.com/profiles/company/12680-74)
5. [JSSI Job Openings (Lever)](https://jobs.lever.co/jetsupport)

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