---
title: 'Technology, Service Desk Associate at BTIG'
canonical: 'https://feeny.ai/job/technology-service-desk-associate-btig-new-york-5daf4j59tkn9'
type: 'job'
last_seen: '2026-10-14'
---

# Technology, Service Desk Associate at BTIG

- **Company:** BTIG
- **Location:** New York, NY
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/btig27/jobs/8876907002

## Job description

Job Purpose:

Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure.  Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.

Duties & Responsibilities:

- Serve as the first point of contact for customers needing technical assistance.
- Must work East Coast Market hours
- Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
- Troubleshoot hardware, Windows 10, Windows 11 and application issues
- Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones
- Install and manage Spyware/Malware tools
- Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay
- Provide first level network support and troubleshooting for both wireless and wired configurations
- A basic understanding of Active Directory at the Organization Unit level
- Troubleshoot Cisco Phone systems / Video conference

Requirements & Qualifications:

- Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support.
- Experience with incident management/ticketing system like ServiceNow
- Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365
- Experience with System Center Configuration Manager/Endpoint Manager
- Experience with patch management and application deployment
- Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices
- Ability to thrive in a fast-paced environment and work effectively under pressure
- Experience providing ongoing support to C-suite executives
- Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred
- High school degree required; college degree strongly preferred
- Must be willing to get MS900 certification

Important Notes:

- Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
- No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation:

- BTIG offers a competitive compensation and [benefits package](https://www.btig.com/careers/btig-benefits/). Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
- The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime.

Disclaimer: https://www.btig.com/disclaimer.aspx.

## About BTIG

## Core Business
- Primary industry: Financial Services – Institutional Brokerage, Investment Banking, Research, Prime Brokerage
- Target customers: Institutional investors, corporations, hedge funds, asset managers, and other financial intermediaries (B2B)
- Mission or purpose statement: "We apply our depth of experience, network of global relationships and research and analysis to give our clients an advantage in today’s complex market environment." [btig.com/about-us](https://www.btig.com/about-us/)

## Products & Services
- **Institutional Sales & Trading**: Multi-asset class execution (equities, fixed income, derivatives) across 50+ markets, supported by advanced technology and high-touch service. [btig.com](https://www.btig.com/)
- **Investment Banking**: Advisory and capital markets solutions including M&A, equity capital markets (ECM), debt capital markets (DCM), and private capital advisory. [btig.com](https://www.btig.com/)
- **Research & Strategy**: Fundamental and quantitative equity research covering 500+ companies, with actionable insights for institutional clients. [btig.com](https://www.btig.com/)
- **Outsource Trading & Prime Brokerage**: Capital introduction, execution tools, and prime brokerage services for fund managers at every stage. [btig.com](https://www.btig.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: 700+ employees across 19 global offices; 1275+ investment banking transactions announced since January 2015; Top 10 global broker by high-touch equity volume executed (2025 survey). [btig.com/about-us](https://www.btig.com/about-us/)
- **Notable Investors/Partners**: Not publicly available (privately held; no external funding rounds disclosed)
- **Growth Signals**: 19 global locations across the U.S., Europe, Asia, and Australia; 240+ multi-asset class sales and trading professionals; 385+ prime brokerage clients; operational 24 hours a day. [btig.com/about-us](https://www.btig.com/about-us/)

## Competitive Advantages
- **High-touch, bespoke service**: Known for personalized attention regardless of client size, differentiating from larger, automated competitors. [btig.com/about-us](https://www.btig.com/about-us/)
- **Global reach with local expertise**: 19 offices spanning the U.S., Europe, Asia, and Australia, allowing round-the-clock client support and deep regional knowledge. [btig.com](https://www.btig.com/)
- **Entrepreneurial culture**: A flat, collaborative environment where innovations are quickly adopted and employees are empowered to drive firm and client performance. [btig.com/careers](https://www.btig.com/careers/)
- **Diverse product suite**: Integrated offerings across trading, investment banking, research, and prime brokerage create cross-selling opportunities and sticky client relationships.

## Strategic Focus
- **Expanding global footprint**: Continued investment in international offices and multi-asset capabilities to serve clients in their local time zones and markets. [btig.com/about-us](https://www.btig.com/about-us/)
- **Deepening client relationships**: Emphasis on long-term partnerships and tailored solutions over transactional volume. [btig.com](https://www.btig.com/)
- **Talent development**: Strong internship program and commitment to recruiting proven expertise, with a focus on diversity and inclusion. [btig.com/careers](https://www.btig.com/careers/)

## Why Work Here
- **Culture**: Collaborative, entrepreneurial, and meritocratic – ingenuity is rewarded, and employees work alongside industry leaders. "Our people are our greatest asset." [btig.com/careers](https://www.btig.com/careers/)
- **Work environment**: Global, fast-paced, and fiercely competitive, with opportunities to contribute across multiple asset classes and geographies.
- **Benefits**: Comprehensive package including competitive salaries, 401(k) with employer match, generous paid parental leave, tuition assistance, free lunch in offices, onsite fitness centers/wellness rooms, healthcare concierge, and flexible spending accounts. [btig.com/careers/benefits](https://www.btig.com/careers/benefits/)
- **Remote/Hybrid policy**: Not explicitly stated; roles appear to be office-based given the emphasis on global locations and high-touch service.
- **Notable perks**: Charitable matching program, employee referral program, annual flu shot clinics, and wellness initiatives. The free lunch program is highlighted as a perk for productivity and healthy lifestyle. [btig.com/careers/benefits](https://www.btig.com/careers/benefits/)

## Sources
1. [BTIG About Us](https://www.btig.com/about-us/)
2. [BTIG Careers](https://www.btig.com/careers/)
3. [BTIG Homepage](https://www.btig.com/)
4. [BTIG Benefits](https://www.btig.com/careers/benefits/)
5. [BTIG Jobs on Greenhouse](https://boards.greenhouse.io/btig27)

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