---
title: 'TechOps Engineer at Talon.One'
canonical: 'https://feeny.ai/job/techops-engineer-talon-one-berlin-1gj6n08vptq1'
type: 'job'
last_seen: '2026-10-16'
---

# TechOps Engineer at Talon.One

- **Company:** Talon.One
- **Location:** Berlin, Germany
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-16
- **Apply:** https://www.talon.one/job-listing?gh_jid=4989494101

## Job description

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

## ABOUT THE TEAM & ROLE

Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems.

This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them.

ONCE YOU ARE HERE, YOU WILL:

- Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently.
- Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution.
- Level Up Incident Management: Own and optimize our[Incident.io](http://incident.io/) workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities.
- Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases.
- Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks.
- Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted.

WHAT WE NEED YOU TO BRING TO THE TABLE:

- 2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role
- Experience working with production systems in a SaaS or cloud environment
- Comfortable working with Linux, command-line tools, logs, and monitoring
- Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?"
- A structured approach to troubleshooting and solving operational problems
- Proactive attitude towards improving systems, processes, and tooling
- Ability to work collaboratively with engineers across different teams
- Willingness to learn and build deeper expertise in production systems and reliability

## NICE TO HAVE

- Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets.
- Experience with observability platforms such as Grafana, Datadog, Prometheus, or Sentry
- Experience with Kubernetes and GCP
- Experience working with APIs, integrations, CI/CD, or infrastructure automation

## OUR TECH STACK

- Cloud & Infrastructure: Google Cloud Platform (GCP), Kubernetes, containerized workloads
- Infrastructure as Code: Terraform / Helm
- Observability & Incident Ops: Grafana, Datadog, Sentry,[Incident.io](http://incident.io)
- Databases: PostgreSQL
- Automation & CI/CD: Go, Python, Bash, GitHub Actions / CI/CD tooling

## WHAT'S IN IT FOR YOU:

- 120+ team of engineers, product managers and product designers in Berlin
- Leaders with 8+ years of experience building our promotions engine
- €1,000 annual learning budget and free German language courses to boost your skills
- 30 days of annual leave, plus extra paid days for your birthday and moving day
- Home office setup budget, a monthly home office allowance
- Freedom to work from abroad for up to 90 days worldwide!
- Mental health support with nilo.health and a discounted Urban Sports Club membership
- 20% company subsidy on your pension contributions
- Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
- Lease your ideal bike through BusinessBike

WHY YOU SHOULD WORK FOR US:

- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Do you want this job?

We’d love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Find out more about our [Candidate Privacy Policy](https://www.talon.one/legal/candidate-privacy-policy).

## About Talon.One

## Company Overview
- **One-liner**: Talon.One is the leading incentives engine that unifies loyalty, promotions, and gamification into a single flexible platform, enabling enterprise brands to build personalized, profitable customer rewards.
- **Entity Type**: Private (growth stage; acquired by/gone public? Not indicated – still operates as Talon.One under Adyen? Source says "joins forces with Adyen" – treat as private, likely part of Adyen group but not publicly traded standalone)
- **Headquarters**: Berlin, Germany
- **Founded**: 2015
- **Founders**: Not publicly listed in the provided sources (may be multiple; not disclosed)

## Core Business
- **Primary industry**: Customer engagement / loyalty & promotions software (SaaS, enterprise)
- **Target customers**: Enterprise teams across retail, fintech, QSR, grocery, and B2B – including marketers, growth leads, product managers, and developers
- **Mission/purpose**: To break the cycle of rigid, discount-first loyalty platforms by putting promotion and loyalty design back in the hands of teams, enabling companies to build, test, and evolve distinctive incentives strategies.

## Products & Services
- **Incentives Engine (Core Platform)**: Unified platform combining loyalty program management, personalized promotions, and gamification. Supports offer management & execution, enterprise loyalty management, and personalized promotions.
- **Talon.One Predict**: AI/ML-powered tool that predicts customer behavior, tests smarter incentives, and optimizes promotional spend.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company; financial details undisclosed)
- **Key Metric**: Over 300 enterprise clients (including Adidas, Nordstrom, Sephora, Carlsberg); 300+ employees; 8 global hubs.
- **Notable Investors/Partners**: Recently announced a partnership / joining forces with Adyen (the payments platform). Clients include Adidas, Nordstrom, Sephora, Carlsberg.
- **Growth Signals**: Growing from foundation in 2015 to 300+ employees and 300+ clients; global expansion with hubs in US, UK, Singapore, Australia; increased strategic importance of incentives in the market.

## Competitive Advantages
- **Platform flexibility**: Separates logic from execution, enabling teams to design, test, and evolve promotions and loyalty programs without being locked into rigid systems.
- **Enterprise scalability**: Handles millions of real-time incentive decisions across markets, channels, and use cases.
- **Data-driven personalization**: Allows use of any data to create personalized, gamified rewards beyond generic discounts.
- **Security & reliability**: Enterprise-grade security built in.

## Strategic Focus
- Deepening integration with payments/omnichannel (as hinted by Adyen alliance)
- Expanding geographic footprint (hubs in US, UK, Singapore, Australia)
- Investing in AI capabilities (Predict product)
- Continuing to shift customers from legacy loyalty platforms toward more agile, testable incentive strategies.

## Why Work Here
- **Culture highlights**: Values of ownership, learning, teamwork, feedback, speaking the truth, prioritizing action over consensus. Described as curious, generous collaborators who enjoy solving hard problems.
- **Global team**: Over 55 nationalities; English is working language; diverse and inclusive environment.
- **Hybrid/remote policy**: Hybrid model – Berlin HQ runs hybrid (onsite + remote). Hubs use coworking spaces. Teams agree on in-office rhythms. Opportunity to work remotely from outside country of employment for up to 90 days per year.
- **Visa sponsorship**: Full visa process supported for hires in Berlin, including relocation budget. Varies by country for other hubs.
- **Recruitment process**: Typically 2–5 weeks. Includes recruiter screen, manager/technical interview, take-home task, panel interview, decision. Feedback often within 2–3 days per stage.
- **Perks**: Not detailed, but mentioned relocation budget, visa support, and a collaborative environment.

## Sources
1. [talon.one](https://www.talon.one/about-us)
2. [talon.one](https://www.talon.one/)
3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/talonone/)
4. [uk.linkedin.com](https://uk.linkedin.com/company/talon.one)

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