---
title: 'Técnico de Soporte en camppo at Toshiba Global Commerce Solutions - External'
canonical: 'https://feeny.ai/job/tecnico-de-soporte-en-camppo-toshiba-global-commerce-solutions-external-mexico-qadg2rsy0cy7'
type: 'job'
last_seen: '2026-09-14'
---

# Técnico de Soporte en camppo at Toshiba Global Commerce Solutions - External

- **Company:** Toshiba Global Commerce Solutions - External
- **Location:** Mexico Other Locations
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5211840007

## Job description

La empresa

Toshiba es un proveedor de servicios de tecnología para empresas minoristas para crear plataformas y productos digitales de alta calidad que aceleran el tiempo de comercialización. Nuestros equipos diversos y adaptables brindan la combinación correcta de soluciones y metodologías para brindar resultados a medida que colaboramos con los equipos de nuestros clientes para fomentar la innovación a través del aprendizaje continuo.

Nuestra gente

En Toshiba, todos los miembros del equipo están capacitados para asumir responsabilidades y desarrollar soluciones innovadoras para los problemas más desafiantes de nuestros clientes. Para retener y desarrollar los mejores talentos, fomentamos un ambiente de trabajo que celebra la creatividad, fomenta el desarrollo de habilidades y permite la colaboración multidisciplinaria.

Lo que aportarás al equipo

Cumplimiento de los compromisos de servicio, así como mantenimientos preventivos y correctivos contractuales, con cada uno de nuestros clientes. Esto incluye brindar servicio técnico (remoto o en sitio) a nuestros equipos de tecnología, además de atender incidentes sobre fallas que éstos pudieran presentar, y cuyo soporte es responsabilidad de TGCS.

Su día típico como Representante de soporte técnico en campo, de Toshiba implicará:

- Recepción de incidencias/tickets.
- Gestión de incidencias en base a tiempos de respuesta y de resolución.
- Atención, monitoreo y seguimiento de tickets.
- Realización de mantenimientos preventivos y correctivos a equipos de tecnología en puntos de venta de nuestros clientes.
- Control administrativo y reporteo en los sistemas correspondientes.
- Identificar las piezas dañadas para solicitar la recolección.
- Realizar un seguimiento de las piezas de repuesto devueltas hasta que se descarguen del subinventario.

Naturalmente para tener éxito en este rol, debe de contar con:

- 6 meses a 1 año de experiencia en mantenimiento correctivo de equipo de cómputo.
- Carrera técnica o ingeniería (trunca o completada) en computación o similar.
- Conocimiento de redes, hardware, software y electrónica.
- Eficiencia en el servicio y atención al cliente.
- Disponibilidad de horario y de rolar turnos.
- Disponibilidad para viajar.

Zona de búsqueda:Tepic, Nayarit.

Deseable

- Conocimientos basicos en impresoras, servidores, POS, u otros periféricos.

Ofrecemos:

- Contratado directamente por Toshiba y 100% bajo nómina.
- Prestaciones de ley (IMSS, INFONAVIT).
- Seguro de vida, gastos médicos mayores con cobertura dental y visual. (Para el empleado y familiares directos).
- Seguro de gastos médicos menores.
- Fondo de ahorro para empleados, con el tope de ley.
- Cupones de comestibles.
- Plan de pensiones.
- 30 días de aguinaldo.
- 12 días de vacaciones más 6 días flotantes.

EEO: Toshiba Global Commerce Solutions es un empleador que ofrece igualdad de oportunidades y acción afirmativa y evalúa a los solicitantes calificados sin importar edad, ascendencia, color, credo religioso, discapacidad, estado civil, condición médica, información genética, condición de militar o veterano, origen nacional, raza, sexo, género, identidad de género, expresión de género y orientación sexual o cualquier otro factor protegido. También consideramos solicitantes calificados independientemente de sus antecedentes penales, de conformidad con los requisitos legales.

## About Toshiba Global Commerce Solutions - External

## Company Overview
- **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide.
- **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange)
- **Headquarters**: Durham, North Carolina, United States (Research Triangle Park)
- **Founded**: 2012
- **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group)

## Core Business
- **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing
- **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores
- **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies."

## Products & Services
- **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management.
- **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement.
- **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024).
- **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation.
- **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally.

## Market Standing
- **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates).
- **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024.
- **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG).
- **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings).

## Competitive Advantages
- **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust.
- **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers.
- **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain.
- **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments.
- **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024.

## Strategic Focus
- **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure.
- **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors.
- **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America.
- **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations.

## Why Work Here
- **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor.
- **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries.
- **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement.
- **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles.

## Sources
1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us)
2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/)
3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce)
4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions)

## Other roles at Toshiba Global Commerce Solutions - External

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- [Principal Software Engineer, Quality Engineering Platform](https://feeny.ai/job/principal-software-engineer-quality-engineering-platform-toshiba-global-r7hrfr62j2rw) — Guadalajara, Mexico
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- [Lead Software Engineer Java](https://feeny.ai/job/lead-software-engineer-java-toshiba-global-commerce-solutions-external-x3wrwe4kccnb) — Guadalajara, Mexico
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- [Director Portfolio Management - Professional Services](https://feeny.ai/job/director-portfolio-management-professional-services-toshiba-global-commerce-1c18dft1p8yg) — Durham, NC