---
title: 'Telecoms QA Director at Netcracker'
canonical: 'https://feeny.ai/job/telecoms-qa-director-netcracker-belgium-uk-netherlands-germany-italy-cz2cgdma4nb5'
type: 'job'
last_seen: '2026-10-28'
---

# Telecoms QA Director at Netcracker

- **Company:** Netcracker
- **Location:** Belgium UK Netherlands Germany Italy, Switzerland
- **Posted:** 2026-03-20
- **Last confirmed live:** 2026-10-28
- **Apply:** http://www.netcracker.com/careers/open-positions?gh_jid=7733097

## Job description

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job Summary

We are seeking an experienced Director of Quality Assurance to lead and evolve our QA strategy across our BSS (Business Support Systems) platforms. This role is critical in ensuring high-quality delivery of customer-facing telecom solutions, including billing, CRM, order management, and digital channels. The ideal candidate combines deep QA leadership with strong telecom domain expertise, and brings customer-facing and sales alignment experience—ensuring product quality directly supports customer satisfaction, revenue growth, and successful deal closures.

## Responsibilities

- Define and execute the QA vision, strategy, and roadmap aligned with business and product goals
- Own end-to-end delivery accountability for QA across multiple BSS programs and customer engagements
- Lead, mentor, and scale a high-performing QA organization (manual, automation, performance, and test data teams)
- Establish quality metrics, KPIs, and reporting frameworks tied to customer outcomes and SLAs
- Ensure end-to-end quality across complex telecom workflows and integrations
- Act as a QA representative in customer engagements, including demos, UAT phases, and escalations
- Partner with customers to define acceptance criteria, success metrics, and quality benchmarks
- Lead QA support for customer onboarding, migrations, and go-live activities
- Partner with Sales and Pre-Sales to Define delivery and QA strategies for proposals and RFPs

## Skills and experience

- 12+ years of experience in Quality Assurance, with 5+ years in leadership roles
- Strong experience in telecom BSS systems (billing, CRM, order management, etc.)
- Proven track record in customer-facing roles, including handling escalations and UAT cycles
- Experience supporting sales/pre-sales activities (RFPs, demos, client discussions)
- Deep understanding of QA methodologies, automation frameworks, and DevOps practices
- Experience managing distributed/global QA teams
- Experience working with Tier 1 / Tier 2 telecom operators
- Familiarity with cloud-native architectures and microservices
- Knowledge of telecom standards (e.g., TM Forum frameworks such as eTOM, SID)
- Exposure to AI-driven testing or advanced test analytics

Education

- University Degree in Engineering , IT or a related field

## #LI-KS1

## About Netcracker

## Company Overview
- **One-liner**: Netcracker is a global leader in digital IT transformation, providing AI-driven BSS/OSS and cloud solutions that help telecommunications and service providers modernize their operations and monetize 5G.
- **Entity Type**: Private (Wholly owned subsidiary of NEC Corporation)
- **Headquarters**: Waltham, Massachusetts, United States
- **Founded**: 1993
- **Founders**: Not publicly available (the company grew independently for 15 years before acquisition)

## Core Business
- **Primary industry/industries**: Telecommunications, Digital IT Transformation, BSS/OSS (Business Support Systems / Operations Support Systems), Network Automation, Cybersecurity
- **Target customers**: B2B – Service providers, telecom operators, cable MSOs, and digital enterprises worldwide
- **Mission or purpose statement**: To help service providers transform their business to thrive in a digital economy by delivering innovative solutions, cutting-edge technology, and value-driven services that ensure growth and profitability.

## Products & Services
- **Digital BSS/OSS Suite**: A comprehensive portfolio for customer management, service management, and network management, enabling service providers to launch and monetize new digital services.
- **Netcracker Cloud Platform**: A cloud-native, microservices-based platform designed for agility, scalability, and rapid deployment of telecom solutions.
- **AI & Automation Solutions**: AI-driven tools for autonomous network operations, predictive analytics, and hyper-personalized customer experiences.
- **Digital Satellite Solutions**: Specialized offerings for satellite communications providers.
- **Broadband Experience Solutions**: Products focused on optimizing broadband service delivery and customer experience.
- **Cybersecurity Solutions**: Holistic security threat mitigation services for telecom networks.
- **Professional & Managed Services**: Industry-leading expertise and agile practices, including consulting, system integration, and managed services to deliver measurable transformation results.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private subsidiary of NEC Corporation, which is publicly traded on the Tokyo Stock Exchange: 6701.T)
- **Key Metric**: Annual Revenue of approximately **$3.45 billion** (USD) as of the latest available data [linkedin.com](https://www.linkedin.com/company/netcrackertech).
- **Notable Investors/Partners**: Parent company is **NEC Corporation** (a global technology giant with 125+ years of history, 254 group companies, and 65,000+ patents) [netcracker.com](https://www.netcracker.com/about-us).
- **Growth Signals**:
    - Over **250 satisfied customers** worldwide [netcracker.com](https://www.netcracker.com/about-us).
    - **70+ global locations** and operations in **61 countries** [linkedin.com](https://www.linkedin.com/company/netcrackertech).
    - **500+ industry awards**, including 2026 FutureNet World Award for Autonomous Network Operations and 26 American Business Awards (Gold Stevie for AI/ML Solution) [netcracker.com](https://www.netcracker.com/).
    - Workforce of **~6,804 employees** globally with a stable headcount [linkedin.com](https://www.linkedin.com/company/netcrackertech).

## Competitive Advantages
- **NEC Ecosystem Backing**: As a wholly-owned subsidiary of NEC, Netcracker has access to vast R&D resources, a global sales network, and deep capital reserves, giving it stability and scale that pure-play competitors lack.
- **First-Mover Legacy**: The first company in the world to generate a mobile bill, giving it decades of domain expertise in telecom billing and operations [netcracker.com](https://www.netcracker.com/about-us).
- **End-to-End Portfolio**: A rare combination of BSS, OSS, network automation, cloud, AI, and cybersecurity under one roof, reducing integration complexity for customers.
- **Global Reach & Local Presence**: Over 150 offices worldwide, allowing for deep local customer relationships and support in diverse regulatory environments.

## Strategic Focus
- **Telco to Techco Evolution**: Helping traditional telecom providers transform into digital technology companies (techcos) by adopting cloud-native architectures and AI-driven operations.
- **5G Monetization**: Enabling service providers to create, launch, and monetize new 5G services and enterprise verticals.
- **Autonomous Networks**: Driving toward fully autonomous network operations using AI and machine learning to reduce OPEX and improve service quality.
- **Expansion Beyond Telco**: Leveraging telecom-grade platform capabilities to serve enterprise and vertical industries (e.g., smart cities, manufacturing, utilities).

## Why Work Here
- **Culture**: Emphasizes innovation, collaboration, and growth. Employees describe a culture of autonomy, trust, and agility [netcracker.com](https://www.netcracker.com/careers).
- **Global & Diverse Environment**: Work with colleagues across 70+ global locations and 61 countries, offering exposure to international teams and projects.
- **Work Model**: Hybrid and flexible work arrangements are common; specific policy varies by role and location.
- **Benefits** (vary by location):
    - Comprehensive insurance (health, life, accident, disability)
    - Paid time off, company holidays, maternity/parental leave
    - Financial counseling, estate planning, and retirement planning resources
    - Digital learning and career development programs
    - 24/7 Employee Assistance Program (EAP) for stress, legal, and financial questions [netcracker.com](https://www.netcracker.com/careers).
- **Hiring Process**: Typically 1-2 phone/video calls with a recruiter, followed by 1-3 rounds with hiring managers or senior team members, then a reference check and offer [netcracker.com](https://www.netcracker.com/careers).
- **Open Roles**: Currently has ~76 active job postings, including Senior Software Engineer, Senior Business Analyst, Application Security Architect, Sales Director, and Client Partner [linkedin.com](https://www.linkedin.com/company/netcrackertech) [netcracker.com](https://www.netcracker.com/careers/open-positions).

## Sources
1. [Netcracker About Us](https://www.netcracker.com/about-us)
2. [Netcracker Homepage](https://www.netcracker.com/)
3. [Netcracker Careers](https://www.netcracker.com/careers)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/netcrackertech)
5. [Netcracker Open Positions](https://www.netcracker.com/careers/open-positions)

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