---
title: 'Telehealth Physician (Remote) at Understood Care'
canonical: 'https://feeny.ai/job/telehealth-physician-remote-understood-care-remote-dqms67hem482'
type: 'job'
last_seen: '2026-09-14'
---

# Telehealth Physician (Remote) at Understood Care

- **Company:** Understood Care
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2025-07-02
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/understoodcare/jobs/4007104009

## Job description

Telehealth Physician - Remote

At Understood Care, our mission is to bridge the healthcare gap for Medicare patients who would like some help navigating the complex healthcare system.

Understood Care matches Medicare patients with an assistant with healthcare expertise (known as a Patient Advocate). Patient Advocates help patients with anything patients need in order to access care - booking appointments, finding transportation, ordering medical equipment and much more.

The role:

In this position, you will conduct audio or video patient intake appointments, which is a 20-30 minute appointment to understand the challenges that the patient is facing. You will determine if a patient is suited to receive patient advocacy under the principals of Principal Illness Navigation and/or Community Health Integration.

You will also collaborate closely with our technology team to develop innovative AI tools that enhance the clinical experience.

We are seeking a physician who is passionate about improving care access for the Medicare population and is excited to work at an early stage startup. As we serve the Medicare population, you will primarily be working with seniors.

Responsibilities:

- Thrives in a fast-paced, startup environment
- Cares deeply about medicare aged patients and patient advocacy
- Prior experience working with Medicare patients
- Very well versed in technology and can learn new technologies quickly
- prior experience delivering care via Telehealth is a plus
- Positive attitude and bias towards action
- Strong communication and interpersonal skills

Qualifications:

- Board certification in Family Medicine, Internal Medicine, Geriatrics preferred
- Active member of an IMLC state and open to acquiring additional licensure. IMLC member states are AL, AZ, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, ND, OH, OK, PA, SD, TN, TX, UT, VT, WA, WV, WI, WY, GU
- PTAN/PECOS account (registration and enrollment with Medicare)

Role:

This is a remote, part-time role with the ability to evolve into a full-time role. We require a minimum of 20 hours per week, with a preference for 30 hours, though week-to-week availability remains flexible.

Compensation:

Rate: $125/hour.

## About Understood Care

## Company Overview
- **One-liner**: Understood Care is an AI-native virtual patient advocacy platform that matches Medicare patients with a dedicated human advocate and AI co-pilot to navigate the U.S. healthcare system, at little to no out-of-pocket cost.
- **Entity Type**: Private (pre-seed and seed stages; Y Combinator Summer 2025 batch)
- **Headquarters**: New York, NY, USA
- **Founded**: 2025
- **Founders**: Sam Wu (CEO), Kevin Bailey (CTO), Dr. Adam Bonder (Medical Director)

## Core Business
- **Primary industry**: Healthcare IT / Patient advocacy / Medicare navigation
- **Target customers**: B2C (Medicare patients) and B2B (Medicare Advantage plans, providers, payers)
- **Mission**: To make healthcare navigation accessible for all Medicare patients, transforming patient advocacy from a boutique service into universal healthcare infrastructure.

## Products & Services
- **Virtual Patient Advocacy Platform**: A service where each patient is permanently matched with a dedicated human advocate (often a nurse, pharmacist, or social worker) who helps with scheduling, paperwork, insurance claims, transportation, housing, meals, medication management, and chronic care coordination. The advocate follows a 7-day communication cadence during active cases and monthly check-ins thereafter. The service is fully virtual via phone and video, HIPAA-compliant, and covered by Medicare Part B and most Medicare Advantage plans (patients typically pay $0 out-of-pocket). [understoodcare.com](https://understoodcare.com/)
- **Ava (AI Co-pilot)**: An AI system that works behind the scenes to help advocates execute administrative tasks such as initiating calls, summarizing medical records, drafting correspondence, suggesting resources, and generating Medicare-compliant claims documentation. Every interaction feeds a proprietary multimodal dataset that improves the platform’s effectiveness over time. [prnewswire.com](https://www.prnewswire.com/news-releases/understood-care-raises-8-4m-to-scale-ai-native-infrastructure-layer-for-patient-advocacy-302713107.html)

## Market Standing
- **Valuation**: Not disclosed (private startup)
- **Total Funding**: $8.4M raised as of March 2026, comprising a $3.4M pre-seed round led by 1984 Ventures (with participation from Y Combinator) and a $5M seed round led by Rethink Education and Zeal Capital Partners. [prnewswire.com](https://www.prnewswire.com/news-releases/understood-care-raises-8-4m-to-scale-ai-native-infrastructure-layer-for-patient-advocacy-302713107.html)
- **Key Metric**: Serving thousands of active patients across all 50 U.S. states since launching patient care in March 2025; on track to support more than 10,000 new patients in 2026.
- **Notable Investors/Partners**: Rethink Education, Zeal Capital Partners, 1984 Ventures, Y Combinator. Accepts Medicare, UnitedHealthcare, Humana, and Aetna (top 3 Medicare Advantage plans). [ycombinator.com](https://www.ycombinator.com/companies/understood-care)
- **Growth Signals**: 
  - Expanded from first patient in April 2025 to all 50 states within 8 months.
  - Active patients reach out to advocates an average of 5 times per month; advocates proactively reach out 11 times per month.
  - Established relationships with three of the largest Medicare Advantage plans.
  - 4 active job postings (as of July 2026), showing 33.3% monthly growth in postings. [linkedin.com](https://www.linkedin.com/company/understood-care)

## Competitive Advantages
- **Dedicated, permanent advocate**: Patients are assigned one advocate who remains their contact even after case resolution – no call-center queues or rotating staff.
- **AI-native, not AI-first**: Human advocates are supported by a proprietary AI co-pilot (Ava) that continuously learns from every interaction, improving speed and quality of advocacy.
- **Revenue through CMS codes**: The company uses newly available Medicare billing codes for patient advocacy (2024 benefit), making the service mostly free for patients and creating a sustainable payer model.
- **Proprietary multimodal dataset**: Growing dataset of calls, transcripts, documents, workflows, and outcomes that strengthens the AI moat over time.

## Strategic Focus
- Scale the Ava AI co-pilot across all advocate workflows.
- Deepen partnerships with providers, payers, and community organizations.
- Ramp to support 10,000+ new patients in 2026.
- Continue building the infrastructure to turn patient advocacy into a universally accessible healthcare service.

## Why Work Here
- **Culture**: Early-stage YC startup with a small, mission-driven team (currently 7–9 people). Emphasis on using AI and healthcare expertise to solve a massive, costly problem in U.S. healthcare.
- **Remote-first**: All current job openings (Billing & Collections Specialist, Contracting/Credentialing & Billing Specialist, Telehealth Physician, Telehealth Psychiatrist) are listed as fully remote. [greenhouse.io](https://job-boards.greenhouse.io/understoodcare)
- **Engineering & product culture**: The company was founded by operators with backgrounds at high-growth healthtech startups (Cedar, Finni, SiteRx) and 2x tech founders (Kevin Bailey); there is a strong focus on building proprietary AI and data infrastructure.
- **Notable perks**: Not explicitly listed, but employees get to shape a new category of AI-supported healthcare navigation, work directly with founders, and have a direct impact on patient outcomes.

## Sources
1. [understoodcare.com](https://understoodcare.com/)
2. [job-boards.greenhouse.io/understoodcare](https://job-boards.greenhouse.io/understoodcare)
3. [ycombinator.com/companies/understood-care](https://www.ycombinator.com/companies/understood-care)
4. [linkedin.com/company/understood-care](https://www.linkedin.com/company/understood-care)
5. [prnewswire.com](https://www.prnewswire.com/news-releases/understood-care-raises-8-4m-to-scale-ai-native-infrastructure-layer-for-patient-advocacy-302713107.html)

## Other roles at Understood Care

- [Patient Advocate Full Time](https://feeny.ai/job/patient-advocate-full-time-understood-care-remote-4w1r1rv5hf67)
- [Billing and Collections Specialist](https://feeny.ai/job/billing-and-collections-specialist-understood-care-irvine-5n3hhgj8ddmy) — Irvine, CA
- [Telehealth Psychiatrist (Remote)](https://feeny.ai/job/telehealth-psychiatrist-remote-understood-care-remote-yfs14yzgf33z)
- [Telehealth Physician (Remote)](https://feeny.ai/job/telehealth-physician-remote-solace-united-states-2by9a7yh53gg) — United States