--- title: 'Telemedicine Patient Advocate at Hone Health' canonical: 'https://feeny.ai/job/telemedicine-patient-advocate-hone-health-remote-r5qkfjcf9qzb' type: 'job' last_seen: '2026-11-04' --- # Telemedicine Patient Advocate at Hone Health - **Company:** Hone Health - **Location:** Remote - **Work type:** remote - **Posted:** 2025-08-05 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/honehealth/jobs/4863261008 ## Job description ## About Hone Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values: - Fight for the Customer - Execute Ruthlessly - Communicate Candidly, Clearly, and Kindly - Collaborate Selflessly - Practice Calculated Risk-Taking - Maximize Joy and Gratitude Hone has been fully virtual from day one and will continue to be a remote-first employer. Our Ideal Candidate Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives. Patient Advocate Location: Remote (USA) Employment Type: Full-time ## The Role We’re looking for a Patient Advocate to join our team. In this role, you’ll report to a Care Team Manager and play a key part in guiding patients through their care journey. You’ll ensure every interaction is empathetic, efficient, and high-quality, while using various tools and workflows to resolve patient needs and elevate their overall experience. ## Responsibilities - Respond to patient inquiries via email, chat, and SMS using Zendesk - Resolve common issues such as order tracking, medication refills, and lab scheduling using guided workflows and macros - Escalate complex cases and document updates clearly in the EMR - Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care - Identify recurring trends and suggest process improvements - Meet and exceed performance targets (e.g., first reply time, resolution time, CSAT) - Contribute to peer learning, documentation, and team knowledge - Be available for occasional overtime—voluntary or mandatory depending on business needs ## About You - Strong multitasking and time management skills - Comfortable working in a fast-paced, ever-evolving environment - Creative problem solver with a results-driven mindset - Adaptable to new tools, systems, and workflows - Able to work both independently and collaboratively - Experience in healthcare, telehealth, or customer support is a plus Our Ideal Candidate You’re a motivated multi-tasker who finds fulfillment in meaningful work. You embrace change, tackle challenges with enthusiasm, and thrive in a high-growth environment. You're an excellent communicator, a proactive team player, and a humble leader who’s always eager to learn and improve. Above all, you care deeply about helping people live longer, healthier lives. ## Compensation - This is an hourly, non-exempt role with annual compensation equivalent to $42,000–$50,000, depending on experience and qualifications. ## Benefits* Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including: - A remote-first work environment - Competitive compensation and equity options - Health, dental, and vision insurance coverage - Short-term disability and basic life coverage - Flexible Spending Accounts (FSAs) - Lifestyle Spending Accounts (LSAs) - We follow federal holidays and have uncapped time off for exempt employees - Budget for the technology tools you need (laptop, monitor, and/or special software) - A focus on company-sponsored activities to foster engagement (both virtual and in-person) - Waived membership fees for any Hone team members utilizing Hone products *These benefits are available to full-time, regular employees, and not to independent contractors, part-time employees, temporary employees, or interns. We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation. ## About Hone Health ## Company Overview - **One-liner**: Hone Health is a telehealth clinic that provides personalized, proactive hormone and longevity care through biomarker testing, physician consults, and tailored treatment plans. - **Entity Type**: Private (Privately Held) - **Headquarters**: New York City, United States - **Founded**: Not publicly available (earliest funding round in 2020) - **Founders**: Saad Alam, Seth Franz ## Core Business - **Primary Industry**: Telehealth / Wellness and Fitness Services - **Target Customers**: B2C – Men and women seeking hormone therapy (e.g., testosterone, menopause), longevity optimization, and proactive health management. - **Mission**: "To make it easier for aging Americans to live better, healthier lives through personalized, proactive care, delivered with unexpected convenience and humanity." ## Products & Services - **Hone Basic ($25/month)**: Advanced lab testing of 50+ biomarkers every six months, ability to purchase telehealth physician consults, and members-only pricing on select medications and supplements. - **Hone Premium ($155/month)**: All Basic features plus regular lab testing, private telehealth consults, personalized treatment plans (including testosterone replacement therapy, weight loss, etc.), and full access to medications with ongoing follow-ups every 90 days. - **Testosterone Replacement Therapy**: Biomarker-based, physician-guided TRT for energy, focus, and strength gains. - **Menopause Symptom Relief**: Personalized plans for women experiencing perimenopause and menopause. ## Market Standing - **Valuation**: Not publicly available - **Total Funding**: $48.8 million across multiple rounds (Seed $8M in Apr 2021, Venture $7.8M in Jul 2023, Series A $33M in Jan 2025) - **Notable Investors**: Names not disclosed in available sources; the Series A round included 19 investors. - **Growth Signals**: - Headcount: 141 employees (+37.5% YoY) - Active job postings: 191 (+260.4% YoY) - Geographic expansion: operates in 5 countries (US, Philippines, Japan, Mexico, South Africa) - Acquired ivee, Corp. in January 2025 ## Competitive Advantages - **Integrated longevity platform**: Combines extensive biomarker testing, physician consults, and ongoing treatment adjustments – all in one membership. - **Remote-first from day one**: Fully virtual operations allow hiring across geographies and flexible work. - **Recurring revenue model**: Creates predictable growth and aligns incentives with patient outcomes. - **Personalization at scale**: Treatment plans and medications are tailored to individual biology, not one-size-fits‑all. ## Strategic Focus - Expanding into women’s hormone health (menopause care) - Building product teams for health tracking, fulfillment, and delivery - Leveraging AI for talent acquisition and operational efficiency - Growing the provider network (remote physicians) - Deepening the care experience through continuous follow‑ups and lifestyle coaching ## Why Work Here - **Culture**: Mission-driven team that “leads with empathy” – nearly one‑third of employees are Hone patients themselves. - **Work Model**: Fully remote since inception; work from anywhere. - **Benefits**: Competitive compensation, equity, health/dental/vision, 401k, flexible time off (uncapped for exempt employees), FSAs, LSAs, budget for work equipment, and waived Hone membership fees. - **Values**: Champion Patient Needs, Execute Relentlessly, Communicate Constructively, Collaborate Generously, Turn Obstacles Into Opportunity, Give With Gratitude. - **Team**: Diverse and multicultural; described as agile, nimble, and obsessed with pushing boundaries. ## Sources 1. [Hone Health Homepage](https://honehealth.com/) 2. [Hone Health About Page](https://honehealth.com/about/) 3. [Hone Health Careers Page](https://honehealth.com/careers/) 4. [Greenhouse Job Board](https://job-boards.greenhouse.io/honehealth) 5. 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