---
title: 'Telephony Specialist at Salient'
canonical: 'https://feeny.ai/job/telephony-specialist-salient-san-francisco-y565mgs84tnk'
type: 'job'
last_seen: '2026-10-14'
---

# Telephony Specialist at Salient

- **Company:** Salient
- **Location:** San Francisco, CA
- **Compensation:** $200k–$300k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/salient/52aa98d8-4b36-498b-b118-adfa1f065c60

## Job description

## About Us

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders. We are:

- Backed by a16z and Y Combinator, with $75M raised in Series A funding
- Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
- Already serving more than 20% of the auto lending industry
- Processing millions of real customer calls and transactions every day
- Fully deployed in production with major financial institutions
- Actively expanding into new financial services segments
- Building together in person in San Francisco

We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.

## About the Role

We're hiring a Telephony Specialist to own whether Salient's calls reach borrowers. You'll manage number reputation, connect-rate optimization, spam labeling and call filtering, and our relationships with telephony vendors such as Telnyx and Twilio. You'll work closely with our telephony infrastructure engineer, AI agent engineers, customer success, legal, and lender customers. This is an ownership role. You will define how we measure connect rate, find problems before customers do, and fix them with carriers, analytics providers, and our own team.

## What You'll Own

- Number reputation: registration, attestation, CNAM, analytics-engine standing, monitoring, remediation, and number lifecycle.
- Connect-rate optimization by customer, carrier, number, geography, and time of day, with rigorous measurement and experimentation.
- Detecting and resolving spam labeling, carrier blocking, and call filtering.
- Relationships with Telnyx, Twilio, and other carriers: provisioning, porting, routing, pricing, escalations, and new-vendor evaluation.
- Dashboards, alerts, and runbooks that let number health scale with our customer base.
- Clear deliverability reporting and recommendations for lender customers.
- QA on every telephony change: spot-checking call recordings for dead air and choppy audio, and confirming callbacks to new outbound numbers reach the customer's call center or Taylor.
- Coaching customers on configuring Salient dialers or third-party dialers to get the best results and lowest call abandonment rates.

## What You Bring

- You've owned number reputation or outbound deliverability for a high-volume calling operation.
- You understand STIR/SHAKEN, CNAM, carrier analytics engines, and remediation processes.
- You've managed carrier and CPaaS vendors, and you know how to escalate effectively.
- You're comfortable with SQL and CDRs, and you measure before you change things.
- You communicate clearly with lender operators, compliance teams, and engineers.
- You verify changes yourself with test calls and recordings rather than assuming they worked.

## Nice to Have

- Experience with Telnyx, Twilio, Bandwidth, or other carrier networks.
- Experience with branded calling, Rich Call Data, or caller-ID registration programs.
- Background in outbound contact-center operations.
- You know enough SIP and telephony to diagnose problems and brief engineers precisely.

At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office. We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches. By applying, you acknowledge that your personal information will be processed in accordance with our [Privacy Policy](https://www.trysalient.com/legal/privacy-policy).

## About Salient

## Company Overview
- **One-liner**: Salient builds AI-native loan servicing agents that automate collections, disputes, and loss mitigation for US consumer lenders.
- **Entity Type**: Private (Funded: $75M total raised)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Mukund Tibrewala (CEO) and Arijit Malik (CTO)

## Core Business
- **Primary industry**: Consumer lending / Fintech / AI workflow automation
- **Target customers**: B2B – banks, credit unions, auto lenders, and fintechs operating in US consumer lending.
- **Mission**: To lower the cost of credit for every American by building AI that is reliable, auditable, and compliant.

## Products & Services
- **Taylor 2.0**: AI agent for inbound and outbound collections calls with native FDCPA, TCPA, and CFPB compliance. Handles end-to-end conversations, negotiations, and payment promises.
- **Marshall 1.4**: Agent for GAP claim automation and appraisal-clause deadline management.
- **Flyn 1.2**: Agent for dispute and chargeback resolution.
All products are designed with borrower-level memory, cross-channel context, and exam-ready audit trails.

## Market Standing
- **Valuation**: ~$500M (as of late 2025, per Y Combinator; conflicting reports may exist)
- **Key Metrics**:
  - Annual Recurring Revenue (ARR): $25M (per Y Combinator, 2025)
  - LinkedIn reports $4.7M annual revenue (likely earlier or GAAP vs ARR difference)
  - Daily active users: agents touch more than 1.5 million Americans every day
- **Total Funding**: $75M across seed and Series A
- **Notable Investors/Partners**: Andreessen Horowitz (led $60M Series A), Matrix Partners, Y Combinator; selected by JPMorgan Chase for Hall of Innovation
- **Growth Signals**: Team grew 185% YoY to ~46 employees; 8 open roles as of mid-2025; expanded law repository and LMS-level compliance features in 2026 releases.

## Competitive Advantages
- **Compliance-first design**: Built from the ground up inside lender operations to meet CFPB, state-level, and supervisory expectations.
- **Borrower-level memory**: Every interaction updates a persistent profile across promises, hardships, disputes, and escalation history.
- **Embedded origin**: Co-developed with some of the largest US consumer lenders – not a generic AI applied post-hoc.
- **Audit-ready**: Full logging, exam-ready reporting, and rule-level control out of the box.

## Strategic Focus
- Deepening product coverage for auto lending and expanding into more consumer lending verticals (credit cards, personal loans).
- Strengthening compliance capabilities with expanded law repositories and LMS-level control.
- Scaling deployments across existing launch partners and acquiring new bank/credit union clients.

## Why Work Here
- **Culture**: Early-stage startup environment with deep domain focus; founded by former Tesla/Goldman Sachs (Mukund) and Airtable/Dropbox (Arijit). Emphasis on building inside the problem.
- **Location**: San Francisco headquarters; roles listed as SF with a hybrid/office presence expected.
- **Team**: ~46 people with heavy engineering/technical composition (46% of workforce). High autonomy and ownership.
- **Perks/Notable**: Backed by top-tier VCs; opportunity to shape AI infrastructure for a highly regulated industry; roles span engineering, product, and operations.

## Sources
1. [trysalient.com](https://www.trysalient.com/)
2. [trysalient.com/company](https://www.trysalient.com/company)
3. [ycombinator.com/companies/salient](https://www.ycombinator.com/companies/salient)
4. [linkedin.com/company/salientai](https://www.linkedin.com/company/salientai)

## Other roles at Salient

- [Office Coordinator](https://feeny.ai/job/office-coordinator-salient-san-francisco-046ha4g52492) — San Francisco, CA
- [Senior Product Manager, Marshall](https://feeny.ai/job/senior-product-manager-marshall-salient-san-francisco-jejys40j3t3z) — San Francisco, CA
- [Telephony Infrastructure Engineer](https://feeny.ai/job/telephony-infrastructure-engineer-salient-san-francisco-f5fgtgdh7b05) — San Francisco, CA
- [Lead Security Engineer](https://feeny.ai/job/lead-security-engineer-salient-san-francisco-fsvsb0b6d3mw) — San Francisco, CA
- [Cloud Infrastructure Engineer](https://feeny.ai/job/cloud-infrastructure-engineer-salient-san-francisco-rasff0h4a1vv) — San Francisco, CA
- [Lead Product Manager, AI Agents](https://feeny.ai/job/lead-product-manager-ai-agents-salient-san-francisco-f4zqnh501577) — San Francisco, CA
- [Founder's Office](https://feeny.ai/job/founder-s-office-salient-san-francisco-v1nwwbzwvs4s) — San Francisco, CA
- [Founding Product Designer](https://feeny.ai/job/founding-product-designer-salient-san-francisco-y809xaazpm2f) — San Francisco, CA
- [Full Stack Engineer, Front-End](https://feeny.ai/job/full-stack-engineer-front-end-salient-san-francisco-5ggw0z7ychdt) — San Francisco, CA
- [AI Deployment Lead](https://feeny.ai/job/ai-deployment-lead-salient-san-francisco-4myp38c0xp1b) — San Francisco, CA