---
title: 'Tier 1 Customer Success Agent (Philippines) at Possible Finance'
canonical: 'https://feeny.ai/job/tier-1-customer-success-agent-philippines-possible-finance-philippines-80j0e0jh3kvj'
type: 'job'
last_seen: '2026-10-16'
---

# Tier 1 Customer Success Agent (Philippines) at Possible Finance

- **Company:** Possible Finance
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/possible-finance/d33db597-0b1f-4170-9095-9c32b6b18443

## Job description

About the job: We’re on a mission to end the debt cycle—and help our customers and their communities unlock economic mobility for generations to come. Join the team that’s making our goal a reality. At Possible, we’re building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public Benefit Corporation, it's our mission and responsibility to help communities unlock economic mobility—with affordable credit products designed to improve financial health. Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a fully distributed company with a global workforce. We have over 100,000 reviews on the App Store with a 4.8 star average rating. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.

What you’ll do:

- Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
- Classify inquiries based on severity and priority
- Investigate and/or resolve inquiries according to knowledge base articles and reference materials
- Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
- Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
- Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
- Posses a comprehensive understanding our company mission, products, and full range of services offered

What you’ll bring:

- Fluency in English, both written and verbal
- Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
- Ability to multi-task in a fast paced and constantly evolving environment
- Self-motivated to gain basic proficiency with new technologies, including Ai usage
- Demonstrated ability to support customers via chat, phone, and email
- Ability to work independently or work in small teams
- Strong analytical problem-solving abilities
- 1-2 years of experience in a customer service role
- Experience working in the FinTech care industry is a plus

## About Possible Finance

## Company Overview
- **One-liner**: Possible Finance is a financial technology company offering small-dollar installment loans and credit products as a fair alternative to payday lending, designed to help underbanked consumers break the debt cycle and build credit.
- **Entity Type**: Private (Series B)
- **Headquarters**: Seattle, Washington, USA
- **Founded**: 2017
- **Founders**: Tony Huang (CEO) and Tyler Conant (CTO)

## Core Business
- **Primary industry**: Fintech – Consumer lending and credit services.
- **Target customers**: B2C – primarily underbanked Americans living paycheck to paycheck, those with thin or no credit history.
- **Mission / Purpose**: “End the debt cycle and unlock economic mobility” (operates as a Delaware Public Benefit Corporation).

## Products & Services
- **Possible Loan**: Small-dollar installment loans (up to $500) via a mobile app. Underwrites using cash-flow and bank transaction data (no FICO check). Flexible repayment (can reschedule each payment up to 29 days), no late or insufficient funds fees. Payments are reported to credit bureaus to help build credit history.
- **Possible Card**: A credit card alternative launched after a 150,000+ person waitlist, designed with customer-friendly terms and no traditional credit card tactics.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Revenue run rate of $125 million (2025); first annual profit recorded in 2025. Total funding: $11 million Series B (2020).
- **Notable Investors / Partners**: Union Square Ventures (led Series B); Coastal Community Bank (banking partner for loans in most states).
- **Growth Signals**: Served over 1.5 million customers; funded more than $1 billion in loans; returned to growth after pandemic headwinds; planning to double Seattle office footprint to accommodate up to 100 local employees; ~150 employees globally (as of early 2026).

## Competitive Advantages
- No penalty fees (late fees, insufficient funds fees) – saved customers over $650 million.
- Cash-flow underwriting using machine learning, enabling access for those without a FICO score.
- Public Benefit Corporation structure legally commits to social impact alongside profit.
- Compliance-first approach, designing products that hold up to regulatory scrutiny in a highly scrutinized industry.
- Loan payments reported to credit bureaus, helping customers build credit history.

## Strategic Focus
- Expand product suite and serve more customers across the U.S.
- Continue scaling while maintaining profitability and mission alignment.
- Deepen investment in engineering and product to improve the customer experience and drive economic mobility.

## Why Work Here
- **Culture**: Mission-driven, high ownership, practical and collaborative. Emphasizes impact on real people.
- **Work policy**: Hybrid in Seattle – three days per week in office (downtown near Pike Place). Remote employees fly in twice a year for “Possipalooza”.
- **Benefits**: Comprehensive medical/dental/vision, flexible spending accounts, 401(k), Health Savings Account contributions, discretionary time off, paid holidays plus company-wide “Week of Possibility”, paid parental leave (including fostering/adoption), wellness allowance, $300 annual home office stipend, commuter benefits in Seattle.
- **Engineering culture**: Practical interviews simulating real work; high visibility and ownership; operates with startup agility while navigating complex regulations.

## Sources
1. [Possible Finance Careers](https://www.possiblefinance.com/careers)
2. [Possible Finance Homepage](https://www.possiblefinance.com/)
3. [Built In Profile](https://builtin.com/company/possible-finance)
4. [Our Story / Leadership](https://www.possiblefinance.com/our-story)
5. [GeekWire – Profitability and Rebuild](https://www.geekwire.com/2026/possible-finance-rebounds-rebuilds-and-reaches-profitability-as-founders-reunite-for-a-new-chapter/)

## Other roles at Possible Finance

- [Senior Machine Learning Engineer](https://feeny.ai/job/senior-machine-learning-engineer-possible-finance-seattle-jqpjt86je2kr) — Seattle, WA
- [Customer Support Agent, Tier 1](https://feeny.ai/job/customer-support-agent-tier-1-possible-finance-costa-rica-x23hp1dydm42) — Costa Rica
- [Senior Strategic Finance Manager](https://feeny.ai/job/senior-strategic-finance-manager-possible-finance-seattle-esqpj2f7m8q3) — Seattle, WA
- [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-possible-finance-seattle-4xztp940xh29) — Seattle, WA
- [Product Lead, App Ecosystem](https://feeny.ai/job/product-lead-app-ecosystem-possible-finance-seattle-w6k0pjtq2f65) — Seattle, WA
- [Product Marketing Lead](https://feeny.ai/job/product-marketing-lead-possible-finance-united-states-rnnn65mbentq) — United States
- [Lifecycle Marketing Lead](https://feeny.ai/job/lifecycle-marketing-lead-possible-finance-united-states-xj5gx6jsjfnz) — United States
- [Product Lead, Loan and Advance](https://feeny.ai/job/product-lead-loan-and-advance-possible-finance-seattle-k5085m2jgmz9) — Seattle, WA