---
title: 'Tier 1 Help Desk Technician at Dark Wolf Solutions'
canonical: 'https://feeny.ai/job/tier-1-help-desk-technician-dark-wolf-solutions-ogden-758gvg3zxyww'
type: 'job'
last_seen: '2026-10-23'
---

# Tier 1 Help Desk Technician at Dark Wolf Solutions

- **Company:** Dark Wolf Solutions
- **Location:** Ogden, UT
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-23
- **Apply:** https://job-boards.greenhouse.io/darkwolfsolutions/jobs/8041523003

## Job description

Dark Wolf is seeking a Help Desk Technician to join our team and play a crucial role in our IT operations and end-user support. The technician will be responsible for assisting users with seamless onboarding onto our internal onboarding platforms and providing essential Tier 1 technical troubleshooting. This role requires familiarity with standard operating systems, basic networking, and customer service best practices. Depending on the level, individuals in this role may perform under supervision, collaborate on complex support tasks, or lead high-impact user-experience initiatives.

Key Responsibilities:

- Supporting the onboarding of new users onto our platforms and internal systems under supervision.
- Assisting in performing basic troubleshooting for software, hardware, and account access issues.
- Collaborating with team members to document, track, and route user issues using standard IT ticketing systems.
- Gaining hands-on experience with access management, platform administration, and basic system diagnostics.
- Learning and assist in creating and maintaining technical documentation and knowledge base articles for common end-user questions.

Qualifications:

- 2+ years of experience in technical support, customer service, or a related IT role.
- High School Diploma required (Associate's or Bachelor's Degree in IT or a related discipline preferred).
- DoD 8140 / 8570 IAT CSSP Certification must be obtained prior to hire (CEH, Security+, GCIH, CySA+ or Equivalent).
- Foundational understanding of basic IT troubleshooting across workstation and mobile platforms (e.g., Windows, macOS).
- Exposure to standard IT ticketing systems (e.g., Jira Service Management, ServiceNow), issue tracking, and ticket routing workflows.
- Hands-on exposure to basic platform administration, user access management, and account provisioning.
- Foundational knowledge of basic networking concepts, connectivity troubleshooting, and local system diagnostics.
- Demonstrated ability to follow technical guidance, work effectively under supervision, and deliver high-quality customer service.
- Ability to assist in drafting, updating, and maintaining knowledge base articles and end-user documentation.
- Must be a US Citizen holding an active Secret security clearance (Top Secret clearance preferred.)

The estimated salary range for this position is $60,000.00 - $90,000.00, commensurate on experience and technical skillset.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

## About Dark Wolf Solutions

## Company Overview
- **One-liner**: Dark Wolf Solutions provides cyber-centric engineering, software delivery, cloud, data & AI, and mission enablement services to defense, intelligence, and Fortune 500 customers.
- **Entity Type**: Private (Backed by Razor's Edge Ventures)
- **Headquarters**: Herndon, Virginia, United States
- **Founded**: 2013
- **Founders**: Not publicly listed

## Core Business
- **Primary industry/industries**: Cybersecurity, IT Services, Defense & Intelligence, Cloud Engineering, Data & AI
- **Target customers**: B2B, primarily U.S. Federal Government (Defense, Intelligence Community) and Fortune 500 companies
- **Mission or purpose statement**: "Operates at the nexus of mission and technology to meet our Nation’s most demanding objectives." [darkwolf.io](https://darkwolf.io/)

## Products & Services
- **Cybersecurity Engineering & Risk Management**: Defensive and offensive cyber operations, penetration testing, incident response, and risk management.
- **Software Delivery & Cloud**: DevSecOps agile software development, cloud & hybrid solutions, edge computing, and digital platform engineering.
- **Data & AI**: AI/ML solutions, big data management, data science, and analytics.
- **Mission Enablement**: Mission systems, secure communications, multi-INT, autonomous systems, and operational test & evaluation.
- **BrickStor Secure Storage (via RackTop Systems)**: Secure cyber storage and data protection products for defense agencies. [darkwolf.io](https://darkwolf.io/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: In February 2026, the company was awarded a potential **$67.2 million contract** by the U.S. Air Force for cyberspace innovation support. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
- **Notable Investors/Partners**: Razor's Edge Ventures is a known investor. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
- **Growth Signals**: Headcount grew **28.2% year-over-year** (293 employees), with a monthly growth rate of 3.1%. [linkedin.com](https://www.linkedin.com/company/darkwolfsolutions) The company reorganized in early 2026 into four core practices (Cybersecurity, Software Delivery & Cloud, Data & AI, Mission Enablement) and expanded its product portfolio with RackTop Systems. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)

## Competitive Advantages
- **Deep Federal Domain Expertise**: Combines cutting-edge technology with specialized knowledge of defense and intelligence mission requirements.
- **Proven Track Record**: Has won at major cyber competitions, including DEFCON (2017, 2022) and BSides DC (2016, 2018). [darkwolf.io](https://darkwolf.io/)
- **Established Contract Vehicles**: Supports agencies through pre-existing contract vehicles, simplifying engagement and accelerating delivery. [darkwolf.io](https://darkwolf.io/)
- **Strong Talent Pipeline**: Recruits heavily from the U.S. Air Force, Army, and major defense contractors like Booz Allen Hamilton, Northrop Grumman, and General Dynamics. [linkedin.com](https://www.linkedin.com/company/darkwolfsolutions)

## Strategic Focus
- **Expansion into Data & AI**: The company's recent reorganization emphasizes a new Data & AI practice, signaling a strategic push into machine learning and advanced analytics. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
- **Productization**: Adding products like BrickStor to its traditional services portfolio to create recurring revenue and deeper customer lock-in. [darkwolf.io](https://darkwolf.io/)
- **Winning Large Contracts**: The $67M Air Force contract demonstrates a focus on securing large-scale, multi-year engagements.

## Why Work Here
- **Culture**: The company describes its culture as "Work hard, play hard" and refers to its team as "The Pack," emphasizing collaboration and fun. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Professional Development**: Offers a "Training Bounty Program" with cash bonuses for completing certifications and training on new technologies. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Competitive Edge**: Employees get the opportunity to participate in elite cyber competitions (DEFCON, BSides), building skills and reputation. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Benefits**: Includes flexible PTO, 401(k) with employer match + performance-based grant, medical/dental/vision (including zero-cost options), HSA/FSA, short & long-term disability, pet insurance, and incentive compensation. [darkwolf.io](https://darkwolf.io/join-the-pack/)
- **Work Mode**: Positions are available across multiple U.S. locations (Herndon, VA; Tampa, FL; Huntsville, AL; San Antonio, TX; Colorado Springs, CO; etc.) with some hybrid and remote options.
- **Engineering Culture**: Heavy emphasis on DevSecOps, cloud engineering, and cutting-edge tech (AI/ML). The company values continuous learning and tinkering with new technologies. [darkwolf.io](https://darkwolf.io/)

## Sources
1. [darkwolf.io](https://darkwolf.io/)
2. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/darkwolfsolutions)
3. [linkedin.com](https://www.linkedin.com/company/darkwolfsolutions)
4. [cbinsights.com](https://www.cbinsights.com/company/dark-wolf-solutions)
5. [darkwolf.io/join-the-pack](https://darkwolf.io/join-the-pack/)

## Other roles at Dark Wolf Solutions

- [DevOps Engineer](https://feeny.ai/job/devops-engineer-dark-wolf-solutions-college-park-kzg7t57vvatb) — College Park, MD
- [Data & AI Engineer](https://feeny.ai/job/data-ai-engineer-dark-wolf-solutions-dark-wolf-hubs-xwyqzk94hbjy) — Dark Wolf Hubs
- [Technical Writer](https://feeny.ai/job/technical-writer-dark-wolf-solutions-tampa-070xmfkh6ndb) — Tampa, FL
- [Cloud Identity and Security Engineer](https://feeny.ai/job/cloud-identity-and-security-engineer-dark-wolf-solutions-ogden-2fkwvp4trt7r) — Ogden, UT
- [Security Control Assessor Representative (SCAR)](https://feeny.ai/job/security-control-assessor-representative-scar-dark-wolf-solutions-ogden-g6qb6t8xjwy1) — Ogden, UT
- [Cybersecurity RMF Specialist](https://feeny.ai/job/cybersecurity-rmf-specialist-dark-wolf-solutions-herndon-a70k2prwsjet) — Herndon, VA
- [Platform Engineer](https://feeny.ai/job/platform-engineer-dark-wolf-solutions-northern-f2we4gkc4kse) — Northern, VA
- [Deputy Program Manager](https://feeny.ai/job/deputy-program-manager-dark-wolf-solutions-ogden-wsms8hm76ves) — Ogden, UT
- [Information System Security Engineer (ISSE)](https://feeny.ai/job/information-system-security-engineer-isse-dark-wolf-solutions-omaha-waj94tcrmbep) — Omaha, NE
- [Privacy SME](https://feeny.ai/job/privacy-sme-dark-wolf-solutions-washington-dnrck9g0c3ah) — Washington, DC