--- title: 'Tier 2 IT Helpdesk Technician at Quantum Space' canonical: 'https://feeny.ai/job/tier-2-it-helpdesk-technician-quantum-space-rockville-md-or-hawthorne-jr9f99rwzsqb' type: 'job' last_seen: '2026-09-13' --- # Tier 2 IT Helpdesk Technician at Quantum Space - **Company:** Quantum Space - **Location:** Rockville MD OR Hawthorne, CA - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/quantumspacellc/jobs/4387396009 ## Job description Quantum Space is redefining mobility and maneuverability in space. Our high-mobility spacecraft platforms support national security, civil, and commercial missions with unmatched flexibility and propulsion capability. We build fast and iterate quickly. Who We're Looking For We are seeking a Tier 2 IT Helpdesk Technician to provide second-level support and technical troubleshooting across the organization. In this role, you will work closely with our Service Desk to resolve escalated issues, maintain end-user system reliability, assist with systems administration tasks, and support ongoing IT and infrastructure initiatives. The ideal candidate thrives in a fast-paced environment, enjoys solving complex technical challenges, and is committed to providing reliable technical support across the organization. Where You'll Make an Impact - Resolve tickets escalated from our Service Desk, including OS, application, hardware, and network issues. - Provide hands-on technical support for workstations, laptops, mobile devices, and peripherals. - Assist with account provisioning, deprovisioning, access permissions, and identity management. - Support patching, updates, and configuration changes across Windows, macOS, and Linux endpoints. - Perform advanced troubleshooting through log review, diagnostics, and root-cause analysis. - Support software deployments, endpoint management, and system configuration rollouts. - Maintain asset records, participate in hardware lifecycle processes, and coordinate with vendors. - Assist with basic networking tasks, including VLAN changes, Wi-Fi troubleshooting, and connectivity issues. - Support cybersecurity initiatives, including secure configuration enforcement and incident response tasks under guidance. - Collaborate with engineering and IT programs to support smooth execution of tooling, technical projects, and operational changes. What It Takes - Strong understanding of Windows and macOS systems. - Experience supporting ticketing platforms such as Jira Service Management, ServiceNow, Zendesk, or similar tools. - Ability to analyze logs and diagnostic output to identify and resolve issues. - Understanding of basic networking concepts, including DNS, DHCP, VLANs, routing, switching, and VPNs. - Experience troubleshooting Microsoft 365, Azure AD, Exchange Online, and general SaaS applications. - Ability to create or update technical documentation, including runbooks and procedures. - Strong communication skills and an ability to support users of varying technical expertise. - 2–4 years of prior experience supporting escalated issues or working in a Tier 2 capacity. - Ability to hold and maintain a security clearance. Nice-to-Have Experience - Familiarity with Linux systems. - Familiarity with endpoint management tools such as Intune, Jamf, RMM solutions, or similar platforms. - CompTIA Security+ certification or willingness to obtain if required for compliance. - Experience supporting software deployments, endpoint configuration, or system administration activities. - Experience supporting cybersecurity or incident response activities. - Experience working in a fast-paced technical or engineering environment. ## What You'll Get - Ownership – A key role supporting IT reliability and productivity across the entire organization. - Innovation – Exposure to cloud services, identity management, automation tooling, endpoint technologies, and infrastructure solutions. - Impact – Directly support the systems and technology that enable Quantum Space teams to execute critical business and engineering operations. - Growth – Work alongside system administrators and engineers while building deeper technical skills and gaining exposure to a broad range of IT technologies. - Compensation – Competitive salary, equity, and comprehensive benefits including medical, dental, vision, generous leave, HSA, 401(k) matching, and equity participation. Location: Rockville, MD or Hawthorne, CA Base Salary: $29–$40 per hour The salary range for this role is determined based on a variety of factors including work experience, education, technical expertise, certifications, critical skills, and business considerations. Highly competitive equity grants are included in the majority of full-time offers and are considered part of Quantum Space's total compensation package. Additional Requirements To comply with U.S. Government space technology export regulations, including ITAR, applicants must be a U.S. citizen, lawful permanent resident, protected individual under 8 U.S.C. §1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State. Apply now. Join us in building the next generation of spacecraft. ## About Quantum Space ## Company Overview - **One-liner**: Quantum Space is building the next generation of advanced, maneuverable spacecraft (the Ranger platform) to disrupt the orbital economy by reducing the cost of operating across every orbit the nation needs to hold, from LEO through GEO and out to cislunar space. - **Entity Type**: Private (going public via merger with Inflection Point Acquisition Corp. VI; anticipated ticker QSPC) - **Headquarters**: Rockville, Maryland, United States - **Founded**: 2022 - **Founders**: Dr. Kam Ghaffarian (Executive Chairman & Co-founder), Ben Reed (Chief Technology Officer), Adarsh Parekh (President & Co-founder), Kerry Wisnosky (Co-founder) ## Core Business - **Primary industry/industries**: Defense and Space Manufacturing, National Security Space, Cislunar Infrastructure - **Target customers**: Primarily Government (U.S. national security space agencies, Space Force, NASA, DARPA) - **Mission or purpose statement**: To enable the freedom to maneuver in space for the United States, providing a maneuver-first architecture engineered for multi-orbit operations at scale. ## Products & Services - **Ranger Spacecraft Platform**: A highly maneuverable orbital transfer and servicing platform. Key specs include up to 4,000+ kg of storable hydrazine, multi-mode propulsion, a 15-year operational life, on-orbit refueling capability, and a modular payload architecture. It is designed to reach GEO and beyond at up to 70% lower cost than conventional architectures. - **Space Domain Awareness**: Providing ubiquitous awareness of activities on orbit, delivering actionable intelligence. - **Payload Hosting & Data Services**: A standardized platform capable of being configured for any mission at any orbit, hosting government and commercial payloads. ## Market Standing - **Valuation/Market Cap**: Not disclosed for the private company; the SPAC merger agreement values the combined entity, but specific valuation is not publicly available. - **Key Metric**: $88M+ in secured government contracts. Total funding of $56.1M across 6 prior funding rounds. - **Notable Investors/Partners**: Inflection Point Acquisition Corp. VI (SPAC merger partner); Dr. Kam Ghaffarian (also founded Intuitive Machines (NASDAQ: LUNR), X-energy (NASDAQ: XE), Axiom Space); Jim Bridenstine (CEO, former NASA Administrator). - **Growth Signals**: Aggressive hiring with 31 active job postings and +158.3% monthly job posting growth; acquired Phase Four's multi-mode propulsion assets in September 2025; constructing a manufacturing facility at Tulsa International Airport; awarded a DARPA LASSO contract; going public via SPAC merger. ## Competitive Advantages - **Massive Fuel Capacity & Maneuverability**: 4,000+ kg of storable fuel is significantly more than current spacecraft, and the multi-mode propulsion allows for speed, efficiency, and flexibility across all orbits. - **Refuelable & Modular Architecture**: Designed for on-orbit refueling and a modular payload system, enabling long-duration missions (15 years) and rapid reconfiguration. - **Deep IP Moat**: 17 issued and pending patents protecting the core technology. - **Cost Disruption**: Claims up to 70% cost reduction for operations beyond LEO and up to 10x+ launch cost savings compared to conventional architectures. - **National Security Focus**: Deeply embedded with U.S. Space Command and national security priorities, with leadership that includes former NASA Administrator Jim Bridenstine and a 40-year Missile Defense Agency veteran. ## Strategic Focus - **Golden Dome / National Security**: The company's Ranger spacecraft is positioned as a key platform for the proposed "Golden Dome" national security space architecture. - **SPAC Merger & Public Listing**: Completing the merger with Inflection Point Acquisition Corp. VI to go public under the ticker QSPC. - **Manufacturing Expansion**: Building out manufacturing capacity in Tulsa, OK, and Huntsville, AL, to scale production of the Ranger platform. - **Cislunar Operations**: Developing capabilities for operations in cislunar space, including winning the DARPA LASSO contract. ## Why Work Here - **Mission-Driven**: The company is focused on a critical national security mission, offering employees a chance to work on technology that directly impacts U.S. space superiority. - **High Growth Trajectory**: Rapidly scaling from a startup to a public company, with aggressive hiring, new facility construction, and major government contracts. - **Flexible Work Environment**: The company emphasizes work-life balance and offers flexible working arrangements. Roles are available across multiple locations (Rockville, MD; Huntsville, AL; Hawthorne, CA; Tulsa, OK). - **Competitive Compensation**: Offers comprehensive medical, dental, and vision plans, generous leave (including parental leave), FSA, 401(k) matching, and equity sharing. - **Tight-Knit Team**: Described as a fast-paced, tight-knit team of engineers and scientists, offering exposure to the full lifecycle of mission development, launch, and operations. ## Sources 1. [quantumspace.us](https://www.quantumspace.us/) 2. [quantumspace.us/about](https://www.quantumspace.us/about) 3. [linkedin.com](https://www.linkedin.com/company/quantumspace-us) 4. [investors.quantumspace.us](https://investors.quantumspace.us/) 5. [Greenhouse Careers Page](http://job-boards.greenhouse.io/quantumspacellc/jobs/4193183009) ## Other roles at Quantum Space - [Information Systems Security Officer (ISSO) / GRC Analyst](https://feeny.ai/job/information-systems-security-officer-isso-grc-analyst-quantum-space-rockville-wyz4v99ynpdh) — Rockville, MD - [Accounting Manager](https://feeny.ai/job/accounting-manager-quantum-space-rockville-et6azk4depam) — Rockville, MD - [Test Conductor](https://feeny.ai/job/test-conductor-quantum-space-rockville-md-or-hawthorne-ca-or-denver-0fn7yejg76wk) — Rockville MD OR Hawthorne CA OR Denver, CO - [Senior FP&A / Program Controller](https://feeny.ai/job/senior-fp-a-program-controller-quantum-space-rockville-md-or-hawthorne-aebq0ng5bhdb) — Rockville MD OR Hawthorne, CA - [Reliability Engineer](https://feeny.ai/job/reliability-engineer-quantum-space-rockville-md-or-hawthorne-hf6wn74hcyrs) — Rockville MD OR Hawthorne, CA - [Mechanical Technician I](https://feeny.ai/job/mechanical-technician-i-quantum-space-rockville-8dny1y8bdxv1) — Rockville, MD - [Principal Spacecraft Guidance, Navigation & Control Engineer](https://feeny.ai/job/principal-spacecraft-guidance-navigation-control-engineer-quantum-space-qa1t3bxv3k77) — Rockville MD OR Hawthorne, CA - [Spacecraft Guidance, Navigation & Control Engineer](https://feeny.ai/job/spacecraft-guidance-navigation-control-engineer-quantum-space-rockville-zm632f2k9vyt) — Rockville, MD - [Spacecraft GNC Integration & Test Engineer](https://feeny.ai/job/spacecraft-gnc-integration-test-engineer-quantum-space-rockville-92f2jcrt0k65) — Rockville, MD - [Capture Manager](https://feeny.ai/job/capture-manager-quantum-space-rockville-md-or-hawthorne-602yj3s3rbr4) — Rockville MD OR Hawthorne, CA