---
title: 'Tier 2 - Member Support Agent (Offshore - Philippines) at PadSplit'
canonical: 'https://feeny.ai/job/tier-2-member-support-agent-offshore-philippines-padsplit-philippines-wv6mq62g3eqg'
type: 'job'
last_seen: '2026-09-13'
---

# Tier 2 - Member Support Agent (Offshore - Philippines) at PadSplit

- **Company:** PadSplit
- **Location:** Philippines
- **Compensation:** $16k
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/padsplit/c78e6ea8-6723-4bf1-88e4-f76a4f9852eb

## Job description

PadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members. Our principles are Care, Show it, Prove it, and we’ve been proving it through our actions since 2018.

We are on a mission to change the world – one room at a time.  Join us!

Learn more about PadSplit here

The Role We Need:

As a member of the escalations team, you are considered a senior member of the Customer Experience organization. This role involves handling more complex or escalated inquiries that require a higher level of expertise and customer service finesse. Advocates in this position need to be proactive problem-solvers equipped with a strong understanding of our policies, procedures, and the unique needs of our members. By collaborating closely with other departments and utilizing feedback, they contribute to refining our support processes and enhancing the overall member experience.

The Person We Are Looking For:

The ideal person should have a knack for problem-solving, especially in situations that require thoughtful analysis and a careful approach. Exceptional communication skills are essential, as the role involves conveying information clearly and confidently to our members while resolving their issues. We're looking for someone who thrives in a collaborative environment, works well across teams, and can actively contribute to improving our support processes. Above all, the ideal candidate is committed to creating a positive experience that builds trust and satisfaction among our members.

Here’s What You’ll Do Day-To-Day:

- Act as the main escalation point for complex Member support issues that need effective critical thinking, research, and problem-solving abilities.
- Manage a range of complex cases, such as policy-related inquiries, financial disputes, platform issues, and membership matters.
- Assume responsibility for cases from beginning to end, ensuring a prompt and satisfactory resolution.
- Serve as the representative of PadSplit, ensuring that all interactions are conducted with empathy, professionalism, and efficiency.
- Develop innovative solutions for the unique challenges that arise, balancing both member needs and company policies.
- Assist and educate members about our platform, policies, and product offerings, ensuring they fully understand their options.
- Maintain an in-depth understanding of our ever-evolving web and mobile products, processes, and policies.
- Identify recurring issues and trends, offering insights and suggestions for process and policy improvements to enhance the Member experience.
- Serve as the voice of the customer, advocating for members’ needs and supporting ongoing improvements in our Customer Experience (CX) operations.
- Collaborate closely with other teams, such as Product, Operations, and Host Support, to guarantee a seamless experience for our Members.
- Assume responsibility for special projects within the Customer Experience team, contributing to process enhancements and operational efficiency.

Here’s What You’ll Need To Be Successful:

- Comfortable working in a fast-paced, ever-evolving environment where priorities can shift quickly.
- Able to stay composed under pressure while handling complex Member interactions.
- Strong verbal and written communication skills, ensuring clarity and professionalism in every interaction.
- Ability to break down complex topics and explain them in a clear, concise, and empathetic manner.
- A natural problem-solver who can analyze information, investigate issues, and think critically to resolve complex Member concerns.
- Ability to develop creative solutions while balancing Member needs and company policies.
- Energized by customer interactions, with a genuine passion for helping others and enhancing the Member experience.
- Skilled at balancing empathy with firmness, ensuring fair and effective resolutions.
- Ability to prioritize multiple tasks, manage workloads efficiently, and meet response time expectations.
- Highly detail-oriented and capable of tracking cases through resolution.
- Comfortable navigating multiple systems, online platforms, and support tools.
- Able to quickly adapt to new technologies, processes, and policy changes.
- Possesses a strong sense of intellectual curiosity, eager to learn, adapt, and improve.
- A collaborative team player with a positive, "can-do" attitude, always ready to support colleagues and contribute to team success.

The Interview Process:

- Your application will be reviewed for possible next steps by the Hiring Manager.
- If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.
- If warranted, the next step would be a video panel interview with our Tier 2 Member Support Team Leads at PadSplit for one (1) hour. For this interview, the candidate would execute a live writing assessment.
- If warranted, the next step would be a video interview with our Manager of T2 Member Support for forty (40) minutes. For this interview, we will assess your overall fit with a set of role-related questions.
- If warranted, we move to offer!

Notice to Applicants:

PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

## About PadSplit

## Company Overview
- **One-liner**: PadSplit is the largest coliving marketplace in the U.S., connecting renters seeking affordable housing with furnished rooms in shared residential properties.
- **Entity Type**: Private (Series B, total funding $35.2M)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2017
- **Founders**: Atticus LeBlanc

## Core Business
- **Primary industry**: Real Estate / Coliving / Affordable Housing
- **Target customers**: Essential workers, students, and anyone navigating the traditional rental market (B2C); property owners and investors looking to maximize rental income (B2B)
- **Mission or purpose**: “Provide accessible and affordable housing solutions that empower our members financially” and “address the affordable housing crisis.”

## Products & Services
- **[PadSplit Marketplace]**: An online platform that lists thousands of furnished, private rooms in shared homes. Renters can book all-inclusive weekly payments covering rent, utilities, Wi-Fi, furniture, and Teladoc. No long-term leases, minimum credit scores, or security deposits required. Move-in typically within 48 hours.
- **[Host Platform]**: A turnkey solution for property owners to convert underutilized spaces into managed coliving units, generating higher returns while reducing vacancy risk. Includes marketing, tenant screening, rent collection, and maintenance support.
- **[Referral & Vendor Network]**: A referral program for residents and a vendor network for hosts to access services like cleaning or repairs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue: $1.5M (as of latest data); Total Funding: $35.2M (across Seed, Pre-Seed, Series A, Series B, and Debt Financing)
- **Notable Investors/Partners**: Techstars (led Pre-Seed), Core Innovation Capital (led Series A), and other investors from 6 funding rounds. Partners include vendors and housing providers.
- **Growth Signals**: 141 employees (+11.7% YoY), 40,834 LinkedIn followers (+81.3% yearly), fully distributed remote team, active hiring across multiple roles (e.g., VP Data & AI Strategy, Product Manager, Account Executive). Described as “the largest coliving marketplace in the U.S.”

## Competitive Advantages
- **Marketplace network effects**: Large, growing inventory of rooms across the U.S. attracts both renters and hosts, creating a self-reinforcing platform.
- **Removal of traditional barriers**: No credit check, no security deposit, no long-term lease – removes friction for low-income essential workers.
- **All-inclusive, flexible model**: Weekly payments cover everything; move-in within 48 hours. Fast and easy for renters.
- **Host economics**: Higher returns than traditional rentals due to per-room monetization and reduced vacancy.
- **Social impact focus**: Strong brand alignment with affordable housing crisis, attracting mission-driven employees and partners.

## Strategic Focus
- **Scale the coliving marketplace**: Continue expanding inventory of rooms across more U.S. markets.
- **Deepen data & AI capabilities**: Recent hiring of a VP of Data & AI Strategy suggests investment in matching algorithms, pricing optimization, and operational efficiency.
- **Enhance financial empowerment**: Empowering residents to save money and build credit through on-time payment reporting.
- **Expand social impact**: Publish annual social impact reports to demonstrate community outcomes and attract impact investors.

## Why Work Here
- **Remote-first culture**: “We’re a fully distributed team, and there’s no need to commute to an office because we don’t have one.” (Work from anywhere in the U.S.)
- **Flexible time off**: “Be reasonable” vacation policy; encouragement to take time off to prevent burnout.
- **Comprehensive benefits**: Medical, dental, and life insurance (portion of premium covered for full-time employees); 12 weeks paid parental leave with ramp-up/ramp-down program.
- **Competitive compensation**: Mix of long- and short-term incentives, sharing company success with employees.
- **Cultural interview process**: Candidates solve real business problems (case study), meet hiring manager and future peers, and are evaluated on values like “compassionate directness,” “high integrity,” and “empathy.”
- **Employee ratings**: 3.8/5 on LinkedIn (44 reviews) with work-life balance 4.2, culture 4.2, compensation 4.0, career 3.9.
- **Mission-driven**: Work directly on solving the affordable housing crisis; team is passionate about social impact.

## Sources
1. [padsplit.com (Careers)](https://www.padsplit.com/careers/)
2. [padsplit.com (Homepage)](https://www.padsplit.com/)
3. [linkedin.com/company/padsplit](https://www.linkedin.com/company/padsplit)
4. [padsplit.com (Our Story)](https://www.padsplit.com/ourstory)
5. [cbinsights.com/company/padsplit](https://www.cbinsights.com/company/padsplit)

## Other roles at PadSplit

- [Senior Product Designer (Fully Remote)](https://feeny.ai/job/senior-product-designer-fully-remote-padsplit-atlanta-05b587vdpybb) — Atlanta, GA
- [Revenue Operations Lead](https://feeny.ai/job/revenue-operations-lead-padsplit-in-south-america-xnbcdmtbmmfp) — IN South America, Brazil
- [QA Engineer (Anywhere in Europe)](https://feeny.ai/job/qa-engineer-anywhere-in-europe-padsplit-ukraine-zrrf825gv11d) — Ukraine
- [Senior Data Analyst (Fully Remote)](https://feeny.ai/job/senior-data-analyst-fully-remote-padsplit-in-south-mhsq3nej8n9b) — IN South, United States
- [Account Executive - Boston, MA](https://feeny.ai/job/account-executive-boston-ma-padsplit-boston-02zq9ghqm4a7) — Boston, MA
- [Director of Technology Operations (Fully Remote)](https://feeny.ai/job/director-of-technology-operations-fully-remote-padsplit-atlanta-0kz6yr1cz925) — Atlanta, GA
- [Account Executive - Denver, CO](https://feeny.ai/job/account-executive-denver-co-padsplit-denver-dj23x3b1h53e) — Denver, CO
- [Host Account Manager - Emerging Product](https://feeny.ai/job/host-account-manager-emerging-product-padsplit-in-2yac17s1zg7b) — IN, Argentina
- [Lifecycle Marketing Automation Specialist](https://feeny.ai/job/lifecycle-marketing-automation-specialist-padsplit-in-south-r3hkd057j633) — IN South, United States
- [Tier 1 - Support Agent](https://feeny.ai/job/tier-1-support-agent-padsplit-philippines-qw44z9jf2zgy) — Philippines