--- title: 'Tier 2 Support Engineer at Voxel' canonical: 'https://feeny.ai/job/tier-2-support-engineer-voxel-remote-2f4perx8tk6j' type: 'job' last_seen: '2026-09-11' --- # Tier 2 Support Engineer at Voxel - **Company:** Voxel - **Location:** Remote - **Compensation:** $115k–$130k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/voxel/88955220-d059-458f-a350-ccdacfa18bb3 ## Job description ## Who We Are Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur. Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments. ## The Role As a Tier 2 Support Engineer at Voxel, you will be the critical second line of defense for our enterprise customers, owning complex technical issues that require deeper investigation beyond front-line support. You'll work directly with customers, internal CS teams, and engineering to diagnose problems, drive resolution, and ensure a seamless platform experience across diverse deployment environments. This role is ideal for a technically strong engineer who enjoys solving ambiguous problems, communicates clearly with customers, and wants to work at the cutting edge of AI-powered computer vision. ## What You'll Do - Own and resolve escalated technical issues from Tier 1, serving as the primary point of escalation for complex platform, network, and hardware-related problems. - Conduct deep-dive troubleshooting across Voxel's edge AI platform, including device connectivity, camera configurations, network infrastructure, and software behavior. - Collaborate closely with Customer Success Managers to communicate issue status, set expectations, and ensure timely resolution for enterprise accounts. - Reproduce and document bugs, and work with Engineering and Product to prioritize and resolve root causes. - Develop and maintain internal troubleshooting guides, runbooks, and knowledge base articles to improve team efficiency and enable Tier 1 deflection. - Identify patterns in support issues and surface systemic recommendations to improve platform reliability and deployment quality. - Participate in on-call rotations as needed to support critical customer environments. ## What We're Looking For Required Qualifications - 3–5 years of experience in a technical support, systems engineering, or related customer-facing technical role. - Understanding of advanced engineering systems and processes to help debug and route requests based on severity - Solid understanding of networking fundamentals (TCP/IP, firewalls, DNS, DHCP). - Experience troubleshooting Linux-based systems or IoT devices. - Strong written and verbal communication skills; able to explain technical issues clearly to both technical and non-technical stakeholders. - Comfortable working across multiple open issues simultaneously with a high degree of ownership and follow-through. ## Nice to Have - Experience supporting AI, computer vision, or video analytics platforms. - Familiarity with cloud infrastructure (AWS, Azure, or GCP). - Background in warehouse, logistics, manufacturing, or industrial environments. - Experience with ticketing and support platforms (Zendesk, Jira, ServiceNow, etc.). Why Join Us? Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position. Benefits: - Extensive / generous health, dental, and vision insurance - Highly competitive paid parental leave and support system - Ownership in the business through an Equity Incentive Plan - Generous paid time off and / or flexible work arrangements - Daily meals in-office, vibrant company events, team-building - 401K retirement plan, HSA options, pre-tax commuter benefits ## About Voxel ## Company Overview - **One-liner**: Voxel provides an AI-powered site intelligence platform that uses existing camera infrastructure to proactively identify and reduce workplace safety and operational risks in industrial environments. - **Entity Type**: Private (Series B, $44M–$47M raised in mid-2025) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Troy Carlson (Co-Founder) — other co-founders not publicly disclosed ## Core Business - **Primary Industry**: Workplace safety technology, AI computer vision, industrial operations risk management - **Target Customers**: B2B, Fortune 500 companies across manufacturing, warehousing, food & beverage, supply chain, logistics, and retail - **Mission**: “Redefine safety and operations in the workplace using AI for the betterment of all.” [voxelai.com/about](https://www.voxelai.com/about) ## Products & Services - **Voxel Site Intelligence Platform (end-to-end)**: A SaaS platform that ingests video from existing IP cameras, applies AI computer vision to detect safety risks (ergonomics, PPE, vehicles, environmental hazards), surfaces actionable insights, and enables workflow management (task assignments, coaching, reporting). [voxelai.com](https://www.voxelai.com/) - **Executive Hub**: Executive-level dashboard providing enterprise-wide visibility into safety performance, risk trends, and team accountability. [voxelai.com/news](https://www.voxelai.com/news) - **Risk Insights**: AI-powered daily safety snapshots delivered to stakeholders to drive immediate action. [voxelai.com/news](https://www.voxelai.com/news) - **Actions Feature**: Converts detected risks into recommended actions with owner assignment, deadlines, and impact tracking. [voxelai.com/news](https://www.voxelai.com/news) ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric – Total Funding**: $77.0M raised to date across multiple rounds [linkedin.com](https://www.linkedin.com/company/voxelai): - Seed Round (Oct 2021): $3.0M led by MTech Capital - Series A (May 2022): $15.0M led by Eclipse - Venture Round (Aug 2023): $12.0M led by Rite-Hite - Series B (Jun–Jul 2025): conflicting reports of $44M [voxelai.com/news](https://www.voxelai.com/news) and $47M [linkedin.com](https://www.linkedin.com/company/voxelai); led by NewRoad Capital Partners - **Key Metric – Annual Revenue**: Estimated $6.3M (LinkedIn data) [linkedin.com](https://www.linkedin.com/company/voxelai) - **Notable Investors**: Eclipse, NewRoad Capital Partners, Rite-Hite, Ericsson Ventures, MTech Capital [voxelai.com/news](https://www.voxelai.com/news) - **Notable Partners/Advisors**: Chris Sultemeier (former Walmart EVP, joined board); Novara (mutual referral partnership) [voxelai.com/news](https://www.voxelai.com/news) - **Growth Signals**: - 147% year-over-year growth in 2025 [voxelai.com/news](https://www.voxelai.com/news) - Deployed across 250+ sites worldwide [voxelai.com/about](https://www.voxelai.com/about) - 65% average reduction in workers’ compensation claims [voxelai.com/about](https://www.voxelai.com/about) - International expansion to five continents (10+ countries) [voxelai.com/news](https://www.voxelai.com/news) - Team size grew 44% YoY to ~96 employees [linkedin.com](https://www.linkedin.com/company/voxelai) ## Competitive Advantages - **Purpose-built AI**: Models trained on 5+ billion hours of real-world industrial workplace scenarios, achieving 95%+ detection accuracy [voxelai.com](https://www.voxelai.com/) - **Rapid deployment**: Works with 95% of existing IP cameras; deploys to any site in 48 hours [voxelai.com](https://www.voxelai.com/) - **Privacy-first design**: No facial recognition, face/body blurring, SOC 2 Type II certified, ISO 27001-certified data centers, end-to-end encryption [voxelai.com](https://www.voxelai.com/solutions-safety) - **Platform stickiness**: End-to-end from detection to resolution, including workflow engine and executive reporting, creating a comprehensive safety intelligence layer. ## Strategic Focus - **International expansion**: Scaling presence across Europe, Asia, and other regions with local deployments and partnerships [voxelai.com/news](https://www.voxelai.com/news) - **Product innovation**: Continuously adding features (Risk Insights, Actions, Executive Hub) to deepen the platform’s value - **Enterprise go-to-market**: Targeting Fortune 500 and large multi-site industrial customers - **Hiring growth**: Expanding engineering, sales, and customer-facing teams; grew San Francisco HQ in 2026 [voxelai.com/news](https://www.voxelai.com/news) ## Why Work Here - **Mission-driven culture**: Focus on protecting essential industrial workers from preventable injuries — a strong purpose that motivates the team [voxelai.com/about](https://www.voxelai.com/about) - **Growth trajectory**: Rapidly scaling company (44% headcount growth, 147% revenue growth) offering career advancement opportunities - **Technical environment**: Full-stack AI and computer vision engineering working on real-time, high-impact safety challenges - **Global & remote-friendly**: Team members across the US, Canada, Bulgaria, Netherlands, and Pakistan; hybrid/remote policy not explicitly stated but geographically distributed [linkedin.com](https://www.linkedin.com/company/voxelai) - **Employee ratings**: 4.0/5.0 on LinkedIn (based on 4 reviews), with highlights in Career (3.6) and Culture (3.3) [linkedin.com](https://www.linkedin.com/company/voxelai) - **Open roles** (as of mid-2026): Tech Lead Manager – Vision & AI, Senior Software Engineer – ML Data, Founding Forward Deployed Engineer, Senior Software Engineer – ML Infrastructure, Staff Software Engineer – ML Infrastructure, Product Designer [linkedin.com](https://www.linkedin.com/company/voxelai) ## Sources 1. [voxelai.com – Homepage](https://www.voxelai.com/) 2. [voxelai.com – About page](https://www.voxelai.com/about) 3. [voxelai.com – Solutions Safety page](https://www.voxelai.com/solutions-safety) 4. [voxelai.com – Newsroom](https://www.voxelai.com/news) 5. [linkedin.com – Voxel company page](https://www.linkedin.com/company/voxelai) ## Other roles at Voxel - [Director of Demand Generation](https://feeny.ai/job/director-of-demand-generation-voxel-chicago-0svz45gc2gm3) — Chicago, IL - [Software Engineer, Perception](https://feeny.ai/job/software-engineer-perception-voxel-san-francisco-fmtpwpwcf717) — San Francisco, CA - [Tier 3 Support Engineer](https://feeny.ai/job/tier-3-support-engineer-voxel-remote-meknxb53c2kz) - [Enterprise Account Executive, Industrial & Supply Chain](https://feeny.ai/job/enterprise-account-executive-industrial-supply-chain-voxel-remote-5qef57ygsrn2) - [Staff Software Engineer, ML Infrastructure](https://feeny.ai/job/staff-software-engineer-ml-infrastructure-voxel-san-francisco-xwysrhxfmk6g) — San Francisco, CA - [Senior Software Engineer, ML Infrastructure](https://feeny.ai/job/senior-software-engineer-ml-infrastructure-voxel-san-francisco-97feys5szawr) — San Francisco, CA - [General Opportunity](https://feeny.ai/job/general-opportunity-voxel-remote-vpzwy9v9ghg4)