--- title: 'Tier 3 Network Lead (CCNP Required) at Ardent' canonical: 'https://feeny.ai/job/tier-3-network-lead-ccnp-required-ardent-washington-fspata1wwxzk' type: 'job' last_seen: '2026-09-25' --- # Tier 3 Network Lead (CCNP Required) at Ardent - **Company:** Ardent - **Location:** Washington, DC - **Work type:** onsite - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-09-25 - **Apply:** https://boards.greenhouse.io/ardentmc/jobs/8227697?gh_jid=8227697 ## Job description Ardent is seeking a Tier 3 Network Lead to join our team. This is an on-site position in Washington, D.C. Position Description: Ardent is seeking a Tier 3 Network Lead to support the United States Holocaust Memorial Museum (USHMM) and the technology foundation behind its historically important mission. The Museum’s ability to preserve Holocaust history, educate the public, and connect staff and visitors depends on secure, resilient, and high-performing wired and wireless infrastructure. The Tier 3 Network Lead is responsible for the performance, availability, and operational maintenance of the Museum’s wired, wireless, WAN, Internet, cloud-connectivity, and distributed antenna infrastructure. The position supports onsite operations to enable 24x7x365 enterprise escalation requirements. Responsibilities and Duties: Lead operations, monitoring, maintenance, troubleshooting, and restoration for LAN, WAN, Internet, Wi-Fi, cloud connectivity, and distributed antenna systems across Museum-supported locations. - Install and configure switches and routers; monitor device health, bandwidth, latency, jitter, packet loss, throughput, interfaces, access points, and circuit performance. - Diagnose and resolve network outages, routing loops, connectivity issues, authentication failures, RF interference, hardware failures, and performance degradation. - Apply approved firmware and software updates to network switches, routers, wireless switches, and access points in coordination with Museum change-control requirements. - Use SolarWinds Orion and associated alert dependencies to identify actionable events, reduce alert noise, detect degrading infrastructure, and support proactive and reactive Problem Management. - Provide expert-level routing and switching support for the Museum’s Cisco Nexus, Catalyst, ASR, regional switching, and related wired infrastructure. - Operate and maintain Aruba Central-managed wireless infrastructure, monitor client and access-point health, maintain wireless diagrams and RF maps, and report security issues to the Museum CISO. - Coordinate with Internet service providers, circuit providers, cloud-connectivity providers, and equipment vendors for outages, installations, upgrades, troubleshooting, restoration, and after-action reporting. - Support network cabling, data center connectivity, equipment labeling, cable management, hardware replacement, vendor RMA activity, and approved infrastructure changes. - Maintain accurate network diagrams, circuit and provider records, configuration records, incident documentation, change records, troubleshooting notes, and knowledge articles. - Lead Tier 3 escalation for Priority 1 and Priority 2 incidents and provide after-hours support for failures affecting core networking, data center connectivity, AWS access, or enterprise operations. - Collaborate with Museum technical monitors and security personnel to implement approved performance, availability, and operational requirements. Requirements: - Current Cisco Certified Network Professional (CCNP) certification. - Expert-level knowledge of enterprise routing and switching. - Demonstrated experience operating and troubleshooting complex wired, wireless, WAN, Internet, and cloud-connected network environments. - Advanced proficiency with SolarWinds, including event monitoring, alert configuration, dependency mapping, trend analysis, and proactive fault detection. - Hands-on experience with Cisco switching and routing platforms and enterprise wireless infrastructure. - Experience coordinating carrier and vendor restoration, documenting root cause, and communicating status during major incidents. - Ability to support onsite work and participate in 24x7x365 after-hours escalation for critical network incidents. Preferred Qualifications: - Experience with Cisco Nexus 9000, Catalyst 9200/9300/9500, ASR 1000-HX, Cisco CLI, TACACS+, and Wireshark. - Experience with Aruba CX6300, Aruba wireless access points, and Aruba Central Cloud Management. - Experience supporting Metro Ethernet, multiple ISP links, cloud connectivity, distributed antenna systems, and geographically dispersed offices. - Experience in a high-availability cultural, historical, museum, nonprofit, or Federal environment. Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law. ## About Ardent ## Company Overview - **One-liner**: Ardent Management Consulting delivers digital transformation, geospatial intelligence, and data science solutions to federal civilian agencies and the Department of Defense. - **Entity Type**: Private (subsidiary of Mission1st Group, Inc.) - **Headquarters**: Vienna, Virginia, United States - **Founded**: 2006 - **Founders**: Not publicly available (parent company Mission1st was founded by Richard Zareck II) ## Core Business - **Primary industry**: Government technology services, digital transformation, geospatial intelligence, data analytics, and cybersecurity. - **Target customers**: B2G – U.S. federal agencies (Department of Homeland Security, Department of Defense, Social Security Administration), state/local entities, and commercial/non-profit sectors. - **Mission or purpose**: “All In” – delivering mission-critical solutions at the speed of the mission, with a collective service mindset to serve clients, colleagues, and community. [ardentmc.com](https://www.ardentmc.com/) ## Products & Services - **Digital Transformation**: Modernizing legacy systems, cloud migration (FedRAMP environments), and enhancing user experiences. - **Geospatial Intelligence**: Spatial data science, Esri dashboarding, location-based applications, and GIS platform support. - **Data Science & Analytics**: Robotic process automation (RPA), machine learning, actionable insights, and data platform engineering. - **Cybersecurity & IT Support**: Security patch management, FISMA green scores, helpdesk, and system assessment/authorization. Source: [ardentmc.com](https://www.ardentmc.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue – $23.3 million (as of 2026) [linkedin.com/company/ardent-mc](https://www.linkedin.com/company/ardent-mc) - **Notable Investors/Partners**: Parent company Mission1st Group, Inc.; clients include U.S. Air Force, DHS, and Social Security Administration. Certifications: ISO 9001:2015, CMMI-Dev V2.0 Maturity Level 3, ISO 27001:2013, ISO 20000-1:2018. [cbinsights.com/company/ardentmc](https://www.cbinsights.com/company/ardentmc) - **Growth Signals**: Awarded first-ever DoD contract (U.S. Air Force Geospatial Support IDIQ, Dec 2024). Named Top Workplace 2026. HIRE Vets Platinum Medallion Award 2025. Headcount of 84 employees with international presence (6 countries). [ardentmc.com/about-us](https://www.ardentmc.com/about-us/) ## Competitive Advantages - Nearly 20 years of federal mission experience, especially within DHS and civilian agencies. - Proven track record of rapid delivery (e.g., enterprise vaccination data solution built in two weeks). - Deep expertise in Esri geospatial technology, cloud platforms, RPA, and AI/ML. - Comprehensive compliance certifications (FedRAMP, FISMA, CMMI, ISO) reducing risk for government clients. - Strong veteran-friendly culture and recognition (HIRE Vets Platinum, 2025). ## Strategic Focus - Expanding footprint in the Department of Defense following the 2024 Air Force IDIQ award. - Investing in AI/ML innovation under CTO Mireille Estephan (former AWS Head of Engineering). - Pursuing strategic ventures and M&A through Chief Ventures Officer Ryan Jennings. - Continued emphasis on geospatial intelligence and data-driven automation for federal clients. ## Why Work Here - **Culture**: “All In” mission-first mindset; collaborative, fast-paced environment where insights and innovation are valued. Recognized as a Top Workplace 2026. - **Benefits**: Full medical coverage, $50/month gym & lifestyle stipend, annual professional development stipend, tuition reimbursement, flexible PTO, and 11 federal holidays off. [ardentmc.com/careers](https://www.ardentmc.com/careers/) - **Remote/Hybrid**: Not explicitly stated; headquarters in Vienna, VA, with offices in India, Puerto Rico, UAE, South Sudan, and Pakistan. Likely hybrid for some roles. - **Engineering culture**: Led by a CTO with AWS experience; emphasis on cloud, AI/ML, and geospatial technologies. Mentorship and thought leadership encouraged. - **Equal opportunity employer**: Veterans and individuals with disabilities are strongly encouraged to apply. ## Sources 1. [ardentmc.com/careers](https://www.ardentmc.com/careers/) 2. [ardentmc.com](https://www.ardentmc.com/) 3. [ardentmc.com/about-us](https://www.ardentmc.com/about-us/) 4. [linkedin.com/company/ardent-mc](https://www.linkedin.com/company/ardent-mc) 5. [cbinsights.com/company/ardentmc](https://www.cbinsights.com/company/ardentmc) ## Other roles at Ardent - [Tier 3 System Administrator Lead](https://feeny.ai/job/tier-3-system-administrator-lead-ardent-washington-dtmn7f589tsb) — Washington, DC - [Governance, Risk, and Compliance (GRC) / Compliance Analyst](https://feeny.ai/job/governance-risk-and-compliance-grc-compliance-analyst-ardent-remote-7yysca7qxm52) - [Detection & Monitoring Analyst](https://feeny.ai/job/detection-monitoring-analyst-ardent-remote-gm9hqztktd7e) - [Adversarial Simulation Lead](https://feeny.ai/job/adversarial-simulation-lead-ardent-remote-xh00npsgz68g) - [Program Manager (PMP Required)](https://feeny.ai/job/program-manager-pmp-required-ardent-atlanta-0vgvp8zb16wr) — Atlanta, GA / Tallahassee, FL - [Cyber Lead Auditor / Test Lead](https://feeny.ai/job/cyber-lead-auditor-test-lead-ardent-atlanta-d0sw4watvha6) — Atlanta, GA / Tallahassee, FL - [Recruiter](https://feeny.ai/job/recruiter-ardent-remote-ckfb0fkk4prw) - [Geospatial Trainer / Outreach Coordinator](https://feeny.ai/job/geospatial-trainer-outreach-coordinator-ardent-remote-w5wpfzh9t731) - [Tier 2/3 Support Specialist](https://feeny.ai/job/tier-2-3-support-specialist-ardent-remote-9gjs0brkt7c1) - [Cloud Network Engineer](https://feeny.ai/job/cloud-network-engineer-ardent-remote-11n5bhrverym)