---
title: 'Tier 3 Support Engineer at Voxel'
canonical: 'https://feeny.ai/job/tier-3-support-engineer-voxel-remote-meknxb53c2kz'
type: 'job'
last_seen: '2026-09-11'
---

# Tier 3 Support Engineer at Voxel

- **Company:** Voxel
- **Location:** Remote
- **Compensation:** $125k–$150k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/voxel/5add9292-1fb1-42ec-b327-5373f63a26ea

## Job description

## Who We Are

Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur. Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments.

## The Role

As a Tier 3 Support Engineer at Voxel, you are the deepest technical escalation point in our support organization, the last line of defense before Engineering. You will own the most complex, high-severity issues across our platform, working at the code and infrastructure level to diagnose root causes and drive permanent fixes. You'll serve as a critical bridge between Support, Engineering, and Product, influencing how we build for reliability and scale. This role is built for a seasoned engineer who combines deep technical expertise with strong customer instincts and a passion for solving problems others can't.

## What You'll Do

- Own resolution of the most complex, high-severity escalations across Voxel's platform, including issues spanning edge hardware, networking, AI inference, and cloud infrastructure.
- Conduct root cause analysis at the code, configuration, and infrastructure level, partnering directly with Engineering to drive permanent fixes.
- Act as the authoritative technical escalation point for Tier 2, Customer Success, and Solutions Engineering teams.
- Interface directly with enterprise customer IT, security, and engineering stakeholders during critical incidents, providing clear communication and decisive guidance.
- Contribute to platform improvements by identifying systemic failure patterns and advocating for engineering investments that reduce support burden.
- Define and maintain advanced troubleshooting frameworks, escalation criteria, and internal knowledge resources for the broader support organization.
- Drive post-incident reviews and ensure learnings are documented and acted upon across teams.
- Participate in on-call rotations for critical escalations and high-priority customer environments.

## What We're Looking For

Required Qualifications

- 2- 4 years of experience in technical support engineering, site reliability engineering, or a senior infrastructure/platform role.
- Deep expertise in networking and systems (TCP/IP, routing, firewalls, VPNs, Linux internals, edge/IoT architectures).
- Ability to read and navigate source code (Python, Typescript, Go, and SQL) to diagnose issues and collaborate effectively with engineering teams and push PRs to edit configuration files
- Proven track record of owning and resolving high-severity, multi-stakeholder incidents end-to-end.
- Strong executive communication skills; able to lead technical bridges with enterprise customers under pressure.
- Experience building internal technical documentation, escalation frameworks, or support tooling.

## Nice to Have

- Hands-on experience with AI/ML inference pipelines, computer vision systems, or video analytics platforms.
- Familiarity with cloud infrastructure and observability tooling (AWS/Azure/GCP, Datadog, Grafana, etc.).
- Background in warehouse, logistics, manufacturing, or industrial environments.
- Relevant certifications (Network+, Security+, AWS Cloud Practitioner).

Why Join Us? Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position. Benefits:

- Extensive / generous health, dental, and vision insurance
- Highly competitive paid parental leave and support system
- Ownership in the business through an Equity Incentive Plan
- Generous paid time off and / or flexible work arrangements
- Daily meals in-office, vibrant company events, team-building
- 401K retirement plan, HSA options, pre-tax commuter benefits

## About Voxel

## Company Overview
- **One-liner**: Voxel provides an AI-powered site intelligence platform that uses existing camera infrastructure to proactively identify and reduce workplace safety and operational risks in industrial environments.
- **Entity Type**: Private (Series B, $44M–$47M raised in mid-2025)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Troy Carlson (Co-Founder) — other co-founders not publicly disclosed

## Core Business
- **Primary Industry**: Workplace safety technology, AI computer vision, industrial operations risk management
- **Target Customers**: B2B, Fortune 500 companies across manufacturing, warehousing, food & beverage, supply chain, logistics, and retail
- **Mission**: “Redefine safety and operations in the workplace using AI for the betterment of all.” [voxelai.com/about](https://www.voxelai.com/about)

## Products & Services
- **Voxel Site Intelligence Platform (end-to-end)**: A SaaS platform that ingests video from existing IP cameras, applies AI computer vision to detect safety risks (ergonomics, PPE, vehicles, environmental hazards), surfaces actionable insights, and enables workflow management (task assignments, coaching, reporting). [voxelai.com](https://www.voxelai.com/)
- **Executive Hub**: Executive-level dashboard providing enterprise-wide visibility into safety performance, risk trends, and team accountability. [voxelai.com/news](https://www.voxelai.com/news)
- **Risk Insights**: AI-powered daily safety snapshots delivered to stakeholders to drive immediate action. [voxelai.com/news](https://www.voxelai.com/news)
- **Actions Feature**: Converts detected risks into recommended actions with owner assignment, deadlines, and impact tracking. [voxelai.com/news](https://www.voxelai.com/news)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric – Total Funding**: $77.0M raised to date across multiple rounds [linkedin.com](https://www.linkedin.com/company/voxelai):
  - Seed Round (Oct 2021): $3.0M led by MTech Capital
  - Series A (May 2022): $15.0M led by Eclipse
  - Venture Round (Aug 2023): $12.0M led by Rite-Hite
  - Series B (Jun–Jul 2025): conflicting reports of $44M [voxelai.com/news](https://www.voxelai.com/news) and $47M [linkedin.com](https://www.linkedin.com/company/voxelai); led by NewRoad Capital Partners
- **Key Metric – Annual Revenue**: Estimated $6.3M (LinkedIn data) [linkedin.com](https://www.linkedin.com/company/voxelai)
- **Notable Investors**: Eclipse, NewRoad Capital Partners, Rite-Hite, Ericsson Ventures, MTech Capital [voxelai.com/news](https://www.voxelai.com/news)
- **Notable Partners/Advisors**: Chris Sultemeier (former Walmart EVP, joined board); Novara (mutual referral partnership) [voxelai.com/news](https://www.voxelai.com/news)
- **Growth Signals**:
  - 147% year-over-year growth in 2025 [voxelai.com/news](https://www.voxelai.com/news)
  - Deployed across 250+ sites worldwide [voxelai.com/about](https://www.voxelai.com/about)
  - 65% average reduction in workers’ compensation claims [voxelai.com/about](https://www.voxelai.com/about)
  - International expansion to five continents (10+ countries) [voxelai.com/news](https://www.voxelai.com/news)
  - Team size grew 44% YoY to ~96 employees [linkedin.com](https://www.linkedin.com/company/voxelai)

## Competitive Advantages
- **Purpose-built AI**: Models trained on 5+ billion hours of real-world industrial workplace scenarios, achieving 95%+ detection accuracy [voxelai.com](https://www.voxelai.com/)
- **Rapid deployment**: Works with 95% of existing IP cameras; deploys to any site in 48 hours [voxelai.com](https://www.voxelai.com/)
- **Privacy-first design**: No facial recognition, face/body blurring, SOC 2 Type II certified, ISO 27001-certified data centers, end-to-end encryption [voxelai.com](https://www.voxelai.com/solutions-safety)
- **Platform stickiness**: End-to-end from detection to resolution, including workflow engine and executive reporting, creating a comprehensive safety intelligence layer.

## Strategic Focus
- **International expansion**: Scaling presence across Europe, Asia, and other regions with local deployments and partnerships [voxelai.com/news](https://www.voxelai.com/news)
- **Product innovation**: Continuously adding features (Risk Insights, Actions, Executive Hub) to deepen the platform’s value
- **Enterprise go-to-market**: Targeting Fortune 500 and large multi-site industrial customers
- **Hiring growth**: Expanding engineering, sales, and customer-facing teams; grew San Francisco HQ in 2026 [voxelai.com/news](https://www.voxelai.com/news)

## Why Work Here
- **Mission-driven culture**: Focus on protecting essential industrial workers from preventable injuries — a strong purpose that motivates the team [voxelai.com/about](https://www.voxelai.com/about)
- **Growth trajectory**: Rapidly scaling company (44% headcount growth, 147% revenue growth) offering career advancement opportunities
- **Technical environment**: Full-stack AI and computer vision engineering working on real-time, high-impact safety challenges
- **Global & remote-friendly**: Team members across the US, Canada, Bulgaria, Netherlands, and Pakistan; hybrid/remote policy not explicitly stated but geographically distributed [linkedin.com](https://www.linkedin.com/company/voxelai)
- **Employee ratings**: 4.0/5.0 on LinkedIn (based on 4 reviews), with highlights in Career (3.6) and Culture (3.3) [linkedin.com](https://www.linkedin.com/company/voxelai)
- **Open roles** (as of mid-2026): Tech Lead Manager – Vision & AI, Senior Software Engineer – ML Data, Founding Forward Deployed Engineer, Senior Software Engineer – ML Infrastructure, Staff Software Engineer – ML Infrastructure, Product Designer [linkedin.com](https://www.linkedin.com/company/voxelai)

## Sources
1. [voxelai.com – Homepage](https://www.voxelai.com/)
2. [voxelai.com – About page](https://www.voxelai.com/about)
3. [voxelai.com – Solutions Safety page](https://www.voxelai.com/solutions-safety)
4. [voxelai.com – Newsroom](https://www.voxelai.com/news)
5. [linkedin.com – Voxel company page](https://www.linkedin.com/company/voxelai)

## Other roles at Voxel

- [Tier 2 Support Engineer](https://feeny.ai/job/tier-2-support-engineer-voxel-remote-2f4perx8tk6j)
- [Director of Demand Generation](https://feeny.ai/job/director-of-demand-generation-voxel-chicago-0svz45gc2gm3) — Chicago, IL
- [Software Engineer, Perception](https://feeny.ai/job/software-engineer-perception-voxel-san-francisco-fmtpwpwcf717) — San Francisco, CA
- [Enterprise Account Executive, Industrial & Supply Chain](https://feeny.ai/job/enterprise-account-executive-industrial-supply-chain-voxel-remote-5qef57ygsrn2)
- [Staff Software Engineer, ML Infrastructure](https://feeny.ai/job/staff-software-engineer-ml-infrastructure-voxel-san-francisco-xwysrhxfmk6g) — San Francisco, CA
- [Senior Software Engineer, ML Infrastructure](https://feeny.ai/job/senior-software-engineer-ml-infrastructure-voxel-san-francisco-97feys5szawr) — San Francisco, CA
- [General Opportunity](https://feeny.ai/job/general-opportunity-voxel-remote-vpzwy9v9ghg4)
- [Tier 3 Support Engineer](https://feeny.ai/job/tier-3-support-engineer-hello-heart-united-states-37gkz4mk3ja3) — United States