--- title: 'Tier1 Product Support Specialist at Ylopo' canonical: 'https://feeny.ai/job/tier1-product-support-specialist-ylopo-philippines-jwrbpdzhcf8p' type: 'job' last_seen: '2026-09-14' --- # Tier1 Product Support Specialist at Ylopo - **Company:** Ylopo - **Location:** Philippines - **Work type:** remote - **Posted:** 2022-02-15 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.greenhouse.io/ylopo/jobs/4347490004 ## Job description ## About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: - a commitment to personal development, - guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, - excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, - team building events, team lunches/ happy hours, and other company wide events - a supportive, caring environment dedicated to continuous learning and growth. Ylopo is looking for a Product Support Representative to join our Manila team to work alongside our US operations group. Goal: The primary goals of a product support specialist are to master the product and services of the company, to provide technical assistance by addressing inquiries and resolving complaints, to provide a higher level of customer support and to ensure customer satisfaction. The primary responsibility of this role is to provide client support, troubleshooting help and guidance/training to clients and address questions and concerns on the use of our tools and systems. The Product Support Specialist will communicate with clients via phone, email and chat. Responsibilities: - Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions. - Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support. - Maintain client confidence by keeping their information confidential. - Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products. - Consult with users to determine steps and procedures taken to identify and resolve the problem. - Apply knowledge of computer software, hardware, and procedures to solve problems. - Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems. - Maintain knowledge of technology innovations and trends. - Performs other related duties as assigned. - Develop great client relationships to keep clients excited about joining Ylopo - Speak confidently and professionally with clients. - Serve as subject matter expert for the Ylopo process. - Learn the ins and outs of Ylopo products. Requirements: - EXCELLENT English verbal communication skills - EXCELLENT English written skills - Excellent English comprehension skills - Keen attention to detail - Strong analytical, problem-solving, and interpersonal skills - Can think on his/her feet and can provide prompt responses and resolutions - Able to take detailed notes regarding client issues and conversations - Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the clients - Noise free working environment - Understanding of real estate industry or previous work in real estate is a plus, but not required - Ability to work US hours ## SKILLS: - Patience with frustrated customers and tricky support cases - Empathy for the client's situation - Adaptability to client's needs - Improvisation when roadblocks are reached - Positivity throughout the support cases - Emotional Intelligence for interpreting the client's intent/issues - Have excellent customer service and strong people skills to build relationships with our current and potential clients - Must be able to articulate concepts and ideas in a clear, concise and accurate manner - Email Management - Tech savvy - Troubleshooting - Case Notes - Typing speed of 60-70 WPM System Requirements: - The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware - Ram should be at least 8 GB with 100 gb Free disk space - A headset with the noise-canceling feature - 20 Mbps & up wired connection for the main internet service - strictly no USB Sticks allowed for backup internet connection Shift Schedule: 9AM - 6PM Pacific Standard (weekends shifting schedule) Rate: Php 40,000 MAGIC WORD: Yloper https://www.ylopo.com/about-us https://www.ylopo.com/ph-culture-page Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: [www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy](http://www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy) Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: [www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy](http://www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy) Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. ## About Ylopo ## Company Overview - **One-liner**: Ylopo is an AI-driven digital marketing platform that generates and nurtures high-quality home-buyer and seller leads for real estate agents, teams, and brokerages. - **Entity Type**: Private (funded – Seed round in 2014, Venture round in 2020) - **Headquarters**: Santa Monica, California, USA (with offices in Manila, Philippines and Phoenix, Arizona) - **Founded**: 2013 - **Founders**: Howard Tager (CEO) and Juefeng Ge (CMO/CPO) ## Core Business - **Primary industry**: Real estate technology / Digital marketing - **Target customers**: Real estate agents, teams, and brokerages (B2B) - **Mission**: To help real estate professionals make more money and save time by replacing their fragmented tech stack with a single, AI-powered lead generation and nurture platform. ## Products & Services - **AI Voice Agent**: An AI-powered voice solution that calls leads 24/7, qualifies them on timeline and budget, and live-transfers ready buyers/sellers to the agent. (Service) - **AI Text Agent**: An SMS-based AI that responds to leads in under 60 seconds, holds natural conversations, and books appointments automatically – achieving a 48% reply rate. (SaaS) - **AI Acquisition Agent**: Precision-targeted ad campaigns across Google, Facebook, and Instagram that surface high-intent buyers and sellers. (Service + SaaS) - **90-Day Persistent Follow-Up**: Automated re-engagement of leads over 90 days using price drops, new listings, and intent signals. (SaaS) - **IDX Websites**: Custom, mobile-optimized real estate websites with dynamic listing alerts and agent branding. (SaaS) - **CRM Integration**: Works with existing CRMs (e.g., Salesforce) to replace point tools with a unified AI agent team. (Integration) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual revenue estimated at $25M–$50M (LinkedIn data) - **Total Funding**: At least two rounds – Seed (2014) and Venture (2020) – amounts not disclosed - **Notable Investors/Partners**: Not explicitly named in available sources; trusted by 75,000+ real estate professionals nationwide - **Growth Signals**: - 25 million+ AI conversations per month - 3x more appointments claimed for clients - Job postings increased 166.7% year-over-year (LinkedIn) - Headcount declined 13.2% YoY (146 employees, down from ~178), suggesting restructuring or optimization ## Competitive Advantages - **Orchestrated AI Agent Team**: One platform replaces a “Frankenstein stack” of point tools with coordinated AI agents for voice, text, and ad acquisition. - **High Engagement Rates**: 48% SMS reply rate and 24/7 voice qualification differentiate from passive lead generation. - **Deep Real Estate Experience**: Founders previously built TigerLead Solutions, giving them a decade of domain expertise. - **Enterprise-Grade Engineering**: Built by senior engineers with experience at multi-billion dollar companies; systems are reliable and scalable. ## Strategic Focus - **Scaling AI Lead Nurture**: Continued investment in AI voice and text agents to automate the entire pipeline from lead capture to appointment booking. - **Client Retention & Expansion**: Emphasizing persistent 90-day follow-up to convert more leads and reduce client churn. - **Geographic Expansion**: Remote-first hiring in the US and Philippines, with a growing presence in Canada and Guatemala. ## Why Work Here - **Culture**: Rated 4.8/5 for culture and work-life balance on LinkedIn (243 reviews). Described as “driven, fun, and close-knit” with autonomy and professional development opportunities. - **Remote/Hybrid**: Fully remote workspace for most roles; offices available in Santa Monica, Manila, and Phoenix. - **Perks**: Not explicitly listed, but compensation ratings of 4.3/5 indicate competitive pay. Engineering team uses modern stack (React, TypeScript, Salesforce, ZoomInfo, JIRA, Trello). - **Growth**: High-growth stage with increasing job postings; opportunity to work on cutting-edge AI for a massive addressable market (2M US real estate professionals). ## Sources 1. [Greenhouse Jobs Page](http://job-boards.greenhouse.io/ylopo) 2. [Ylopo Website – Home](https://www.ylopo.com/) 3. [Ylopo Website – About Us](https://www.ylopo.com/about-us) 4. [Built In – Ylopo Profile](https://builtin.com/company/ylopo) 5. 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