--- title: 'TikTok Shop Account Manager - Los Angeles at Spotlight Media' canonical: 'https://feeny.ai/job/tiktok-shop-account-manager-los-angeles-spotlight-media-los-angeles-0bjpdej71d96' type: 'job' last_seen: '2026-09-13' --- # TikTok Shop Account Manager - Los Angeles at Spotlight Media - **Company:** Spotlight Media - **Location:** Los Angeles, CA - **Compensation:** $65k–$109k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/spotlight/feb1c9ed-f78c-4171-ba32-30bd0ce8e274 ## Job description ## About Spotlight Media Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in the new age of social commerce. Unlike traditional agencies, we don’t believe in cookie-cutter playbooks—every strategy we craft is custom-built to unlock our clients’ full potential on TikTok Shop. As a TikTok Shop–only agency, our entire focus, from the initiatives we pursue to the talent we hire, is singularly dedicated to driving growth on the platform. We’ve guided brands through the full funnel- from launch to scaling into the millions in GMV-and we’re just getting started. We believe the future of e-commerce is social. That’s why we’re building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight is not just a place to execute campaigns—it’s a blank canvas where ambitious people can build real leverage, take on increasing responsibility, and grow into senior operators quickly. Our culture is high-performing, entrepreneurial, and unapologetically ambitious. Join us, and you’ll have the trust, resources, and runway to redefine what’s possible for the world’s leading brands. ## Role Overview We're looking for an Account Manager based in Los Angeles. This will be a remote role but due to our client needs you need to be based in Los Angeles. You’ll be the execution engine for TikTok Shop accounts, working directly under a Senior Account Manager. You’ll help translate strategy into action, keep projects moving, maintain shop health, and deliver consistent, high-quality execution across teams. This is a learn-by-doing role designed for high-agency operators who want to grow fast. Early on, you’ll focus on execution and account operations. As you demonstrate judgment, reliability, and ownership, your scope will expand into growth initiatives, client leadership, and strategy-with a clear path to Senior Account Manager typically within 6–12 months for strong performers. ## What You’ll Do Client Operations & Communication - Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs. - Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly. - Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps. - Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline. TikTok Shop Execution & Health - Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups. - Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early. - Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams. - Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation. Cross-Functional Orchestration (No Content Creation) - Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars. - Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds). - Coordinate with Ops and Logistics on fulfillment readiness and customer experience status. Data, QA, and Process - Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries. - Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance). - Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time. ## What You’ll Learn & Growth Trajectory - Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling. - Gradually take point on client calls, scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation). - Expand from execution → ownership → strategy as you consistently hit scorecard targets. - Clear, merit-based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows. Success Metrics - Delivery reliability: On-time/on-brief execution; rework rate trending down. - Communication quality: Clear recaps, fast response times, and strong stakeholder CSAT. - Business impact: Tangible contribution to GMV growth initiatives and promotional performance. You Will Be a Fit If - You have a strong familiarity with beauty and cosmetic brands. - You’re a strategic thinker who wants to learn through hands-on execution. - You have high agency and enjoy taking ownership without needing constant direction. - You’re a checklist sniper who loves moving complex projects from “idea” to “done.” - You write crisp, client-ready updates and can turn metrics into simple stories with clear actions. - You’re TikTok-native and curious about how TikTok Shop mechanics drive conversion. - You get energy from organizing chaos—briefs, timelines, QA, and follow-through are your happy place. - You have a builder mindset: you document, templatize, and leave systems better than you found them. - You actively seek feedback and want to grow into a Senior AM quickly. ## What You Bring (Requirements) - 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus). - Strong project management skills: task tracking, timelines, stakeholder coordination. - Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups). - Excellent written and verbal communication with a strong service mindset. - Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks). - Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations. ## Why You’ll Love Working With Us - High autonomy and real ownership from day one—no micromanagement. - Direct exposure to top-tier brands and the fastest-growing corner of e-commerce. - A growth-first culture that rewards builders, not seat-warmers. - Mentorship from Senior AMs and leadership with a clear, merit-based growth path. - Competitive compensation, performance upside, and flexible/hybrid work (location dependent). ## About Spotlight Media ## Company Overview - **One-liner**: A full-service TikTok Shop Partner Agency that cold-starts and scales 7+ figure e-commerce brands on TikTok Shop through strategy, creator management, paid media, and live shopping. - **Entity Type**: Private (Startup) - **Headquarters**: New York City, United States - **Founded**: 2022 - **Founders**: Sam Habibi (Co-Founder) ## Core Business - **Primary Industry**: Social Commerce / TikTok Shop Agency - **Target Customers**: B2B; 7+ figure e-commerce brands already successful on Amazon, Shopify, or other channels looking to establish and scale on TikTok Shop. - **Mission/Purpose**: To make TikTok Shop a reliable and primary sales channel for established e-commerce brands by providing an end-to-end growth partnership. ## Products & Services - **Strategy & Shop Management**: Full operational management of a brand’s TikTok Shop, including product listing, pricing strategy, PDP optimization, and campaign sign-ups. - **Paid Media**: Design and execution of paid media campaigns using whitelisted creator content (spark codes) to drive measurable GMV. - **Affiliate Management**: Connecting brands with a large network of high-quality, L3+ creators, managing relationships, and scaling affiliate-driven sales. - **Live Shopping**: Livestream sessions hosted in the company’s Los Angeles studio with trained hosts and pre-determined selling strategies. - **Branded Content**: In-house content production team that creates storytelling-driven content to increase brand presence. - **Custom Technology**: Proprietary AI tools and models built by the engineering team for automating creator outreach, analyzing creator performance, and matching the right creators with the right brands. ## Market Standing - **Valuation**: Not publicly available (Private company) - **Key Metric**: **$30M+** total GMV generated for clients; **1B+** impressions generated; **35+** brands cold-started from $0 to high 6-figure GMV. - **Notable Investors/Clients**: Direct collaboration with TikTok as an official TikTok Shop Partner Agency. Notable client success stories include **Grüns** (one of the largest supplements brands on TikTok Shop), **Pavoi** (#1 Jewelry brand on TikTok Shop), **BRĒZ** (36,000+ units sold from initial launch), **The Fix** (doubled affiliate sales to ~60%), and **Neostrata** ($80k+ GMV in under a month). - **Growth Signals**: Headcount grew **+45.5% YoY** (to 18 employees). Active job postings grew **+250% yearly**. Listed as one of TikTok Shop’s top 3 partner agencies within its first year. ## Competitive Advantages - **Official TikTok Shop Partner Agency**: One of the first certified in 2023, providing early access to new features and insider strategies. - **Strongest L3+ Creator Community**: Has built one of the largest networks of high-performing creators on the platform, a critical bottleneck for brand growth. - **End-to-End Service Model**: Unlike agencies that specialize in one area (e.g., only ads or only content), Spotlight Media manages the entire TikTok Shop lifecycle, from strategy to live streaming to custom tech tools. - **Proprietary AI Tools**: In-house engineering team builds custom AI models for creator matching and performance analysis, providing a data-driven edge over competitors. - **Selective Client Partnership**: Only works with brands they believe in, ensuring high-quality case studies and focused execution. ## Strategic Focus - **Scaling Brand Partnerships**: Actively onboarding more established e-commerce brands onto TikTok Shop. - **Deepening TikTok Relationship**: Leveraging the close working relationship with TikTok to maintain a competitive advantage. - **Building Proprietary Technology**: Continuing to invest in AI and automation tools to improve creator matching, content performance, and operational efficiency. - **Expanding Live Commerce**: Scaling the live shopping studio in Los Angeles to drive higher GMV for clients. ## Why Work Here - **High-Growth Environment**: As a young, rapidly scaling startup, employees have the opportunity to shape the company’s trajectory and work with top-tier e-commerce brands. - **Impactful Role**: The work directly drives measurable outcomes—millions in GMV—for major brands, offering a clear sense of achievement. - **Data & Tech Focus**: The company values engineering and data, with an in-house team building proprietary AI tools, appealing to those interested in the intersection of tech and commerce. - **Remote & Global Team**: Team members are distributed across the US (New York, Los Angeles), Colombia, India, and Vietnam, offering a flexible work environment. - **Strong Growth Trajectory**: With headcount growing 45% YoY and job postings up 250% yearly, the company is actively investing in talent. Open roles include Account Managers, Creator Managers, and Ecommerce Operations Specialists. - **Culture**: Described as "growth-obsessed, outcome-driven, and backed by data." The company focuses on sustainable creator partnerships and long-term brand success. ## Sources 1. [tryspotlight.co](https://tryspotlight.co/) 2. [LinkedIn - Spotlight Media](https://www.linkedin.com/company/try-spotlight) 3. [tryspotlight.co - Case Studies Page](https://tryspotlight.co/page) 4. [Jobs.ashbyhq.com - Spotlight Media](https://jobs.ashbyhq.com/spotlight/0ea8f157-98fa-4fee-9799-186890b3d7b8) 5. [NetInfluencer.com - Spotlight Media Feature](https://www.netinfluencer.com/spotlight-media-sam-habibi/) ## Other roles at Spotlight Media - [TikTok Shop Content Strategist](https://feeny.ai/job/tiktok-shop-content-strategist-spotlight-media-united-states-9edmkpk3mvj4) — United States - [Senior Client Partnerships Manager - NYC](https://feeny.ai/job/senior-client-partnerships-manager-nyc-spotlight-media-new-york-1wj5j6gyg3ey) — New York, NY - [HR Generalist & Talent Acquisition Specialist](https://feeny.ai/job/hr-generalist-talent-acquisition-specialist-spotlight-media-united-states-qwe1vrg5ywwq) — United States - [Creator Campaign Coordinator](https://feeny.ai/job/creator-campaign-coordinator-spotlight-media-colombia-w6vsdm2gj29d) — Colombia - [Ecommerce Operations Specialist](https://feeny.ai/job/ecommerce-operations-specialist-spotlight-media-colombia-fs365v9cxtf5) — Colombia - [Account Manager - New York](https://feeny.ai/job/account-manager-new-york-spotlight-media-new-york-brrfvsh76vp1) — New York, NY