---
title: 'Tire Field Service Representative at Hankook Tire America Corp.'
canonical: 'https://feeny.ai/job/tire-field-service-representative-hankook-tire-america-corp-dallas-fort-worth-grajgm760wbt'
type: 'job'
last_seen: '2026-09-08'
---

# Tire Field Service Representative at Hankook Tire America Corp.

- **Company:** Hankook Tire America Corp.
- **Location:** Dallas/fort Worth, TX
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/hankooktireamericacorp/jobs/5394652008

## Job description

Company Overview

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world’s seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.

- Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.
- Career Growth: Opportunities for internal mobility, leadership development, and continued learning.
- Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.
- Inclusive Culture: Committed to diversity, teamwork, and sustainability

Position Identification

- Job Title – Field Technical Service Specialist – South
- Report to – Field Service Unit Manager
- Location - Grand Prairie, Texas

Job Purpose

Hankook Tire’s Technical Services Department works in after-sales service, warranty, and quality related roles. This position will be responsible to regularly interact with Hankook’s customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers, distributors, and Hankook’s own facilities to inspect tires returned for warranty and/or quality issues and communicates with all necessary parties about findings. The position receives and answers simple to complex inquiries and complaints for all Hankook products through specialized technical knowledge of products and usage. This position will work at Hankook’s TX Regional Distribution Center, located in Grand Prairie, TX (75050), and regularly travel.

## Key Accountabilities

- Responsible for inspections and communcations about Warranty and Quality items to internal staff and external customers in South area.
- Receive and answer simple to complex customer inquiries for all Hankook products through specialized technical knowledge of products and usage.
- Inspect return tires by physically visiting warehouses, dealers, and fleets, or by doing photo inspection.
- Regular travel for company and/or dealer meetings, market surveys, and for field related issues
- Researches and obtains resolution of a variety of customer complaints and issues.
- Keep up with the competitors’ products information and tire industry regulations.
- Any other duties/responsibilities as assigned by Management

Core Competencies

- Professionalism
- Planning
- Communication
- Organizational Skills
- Attention to detail
- Interpersonal Skills
- Willing to travel (75%)
- Proficient in Microsoft Office (Outlook, Excel, Word, and Power Point)
- Computer Literate
- Self-Starter

## Qualifications

- High School diploma required
- Bachelor degree preferred, ideally in engineering or science
- At least 4 years of relevant experience in Tire and/or Automotive industries
- Strong oral and written communication ability
- Customer service experience preferred
- Must be able to work in a result-oriented, fast-paced environment as part of team
- Must have a valid driver's license and have reliable transportation (personal vehicle for travel)
- Intermediate to advanced Microsoft Office capabilities
- Located in the South within commuting distance to Grand Prairie, Texas

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

## About Hankook Tire America Corp.

## Company Overview
- **One-liner**: Hankook Tire America Corp. is the North American sales and manufacturing subsidiary of Hankook Tire & Technology, supplying high-quality tires for passenger cars, light trucks, and commercial vehicles.
- **Entity Type**: Private (wholly owned subsidiary of Hankook Tire & Technology, publicly traded on KRX: 161390)
- **Headquarters**: Nashville, Tennessee, United States
- **Founded**: 1941 (parent company); America Corp. established as a fully integrated U.S. entity
- **Founders**: Not publicly available (founded by Chung Hwoi-jung for the parent company)

## Core Business
- **Primary industry**: Motor Vehicle Manufacturing – Tire production and distribution
- **Target customers**: B2B (dealers, corporate fleets, OEMs) and B2C (end consumers through retail network); serves both SMB and enterprise segments
- **Mission or purpose**: “To provide the best products and services to our customers” and to “remain a leader in customer satisfaction, be one of the best-known tire brands, consistently provide top-quality products, maintain a highly knowledgeable and motivated workforce, and achieve significant growth and strong financial results.”

## Products & Services
- **Hankook Brand Tires (Passenger, Light Truck, SUV, Truck & Bus)**: Core product line including premium sub-brands: iON (dedicated EV tires), Ventus (premium performance), Dynapro (SUV/truck), Kinergy (comfort), Vantra (van), Winter i*cept (winter), Smart (truck/bus). Type: Physical product.
- **Laufenn, Optimo, Kingstar**: Additional value and specialty tire brands under the global portfolio. Type: Physical product.
- **Manufacturing & Distribution**: Operates a manufacturing plant in Clarksville, Tennessee, plus distribution infrastructure across North America. Type: Manufacturing/Logistics service.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for America Corp.; parent Hankook Tire & Technology market cap approx. ₩4.5 trillion (~$3.4 billion as of mid-2026).
- **Key Metric**: Annual revenue of parent was ₩8.4 trillion (~$6.4 billion) in 2024; America Corp. revenue not separately reported. **Total Funding**: Not applicable (subsidiary).
- **Notable Investors/Partners**: Part of Hankook Tire & Technology group; strategic partners include OEMs (e.g., BMW, Mercedes-Benz, Volkswagen) and racing series (TGL golf league, etc.).
- **Growth Signals**: Headcount grew 6.1% YoY to 276 employees (LinkedIn); opened a new onsite health center at Clarksville plant in January 2026; grand opening of “Hankook Tire Clinic Powered by Evernorth”; expanding production capacity in North America; became official tire partner of TGL golf league.

## Competitive Advantages
- **Global scale with local production**: Manufacturing plant in Tennessee allows fast supply to U.S. market and avoids tariffs.
- **Premium technology**: Dedicated EV tire line (iON), advanced winter tire test center (Technotrack in Europe), and a strong R&D network (5 global R&D centers).
- **Brand recognition**: One of the top tire brands globally, with partnerships in motorsports and premium OEM fitments.
- **Vertical integration**: Owns distribution subsidiaries (e.g., Jax Tyres in Australia) and controls supply chain.

## Strategic Focus
- Expand production and distribution infrastructure in North America and Europe to capture leading market shares.
- Accelerate electric vehicle tire portfolio (iON) and sustainable materials (ESG management).
- Pursue both organic growth and inorganic growth (M&A, JVs, off-take agreements) – e.g., acquisition of Hanon Systems (automotive thermal management) at parent level.
- Strengthen brand position through premium branding and motorsport partnerships.

## Why Work Here
- **Culture**: Emphasizes teamwork, community involvement (e.g., winter drives, career fairs), and employee well-being (onsite health clinic).
- **Remote/Hybrid**: Some roles are remote (Strategic Account Manager, Sales Engineer, Territory Manager) or hybrid (Field Technical Service Specialist - Illinois). Many roles are Nashville HQ-based.
- **Growth**: Company is expanding headcount (+6% YoY) and manufacturing footprint, offering career advancement in a global company.
- **Notable perks**: Onsite health center at Clarksville plant; engagement in local communities; intern programs celebrated; equal opportunity employer.
- **Engineering culture**: Strong technical roles in IT, tire testing, web development, and systems administration; uses modern tech stack (Salesforce, SAP, Workday, Python, etc.).

## Sources
1. [linkedin.com](https://www.linkedin.com/company/hankook-tire-america-corp.)
2. [hankooktire.com](https://www.hankooktire.com/global/en/company/company-overview.html)
3. [hankooktire.com](https://www.hankooktire.com/us/en/company/career.html)
4. [greenhouse.io](http://job-boards.greenhouse.io/hankooktireamericacorp)

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