---
title: 'Total Rewards Analyst at Pendo'
canonical: 'https://feeny.ai/job/total-rewards-analyst-pendo-raleigh-m3ay97z2ajjd'
type: 'job'
last_seen: '2026-10-25'
---

# Total Rewards Analyst at Pendo

- **Company:** Pendo
- **Location:** Raleigh, NC
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-25
- **Apply:** https://job-boards.greenhouse.io/pendo/jobs/8892622002

## Job description

The team + the role

Pendo's Total Rewards team runs the benefits, leave, and compensation programs that employees depend on for health coverage, financial security, and time away from work. Accurate enrollments, clean vendor data, and clear communication determine whether those programs work efficiently.

Total Rewards at Pendo runs on accuracy, speed, and a practice of improving every process we touch.

The Total Rewards Analyst administers benefits and leave programs day to day, keeps enrollment and eligibility data accurate across vendors and payroll, and reports on program health. The role partners with Payroll, Finance, the wider People Team, and external benefits vendors. At the P3 level, the role works independently within a defined scope, adapts established approaches to varied problems, and turns audit findings into process improvements. When the role is done well, employees get correct answers quickly, vendors receive clean files, and payroll deductions match elections the first time.

What this looks like day-to-day

- Benefits operations: Works the queue of life event changes and benefits inquiries, confirms each change lands correctly in vendor and payroll systems, and prepares open enrollment materials ahead of the annual window.
- Leave administration: Runs leave intake through return, keeps status tracking current, and sends timely updates to Payroll and the sales organization.
- Data quality: Audits benefits and compensation data on a recurring cadence, resolves eligibility file errors with providers, and documents the fix so the same error does not return.
- Compliance and reporting: Fulfills required benefits reporting and filing requirements such as audits, 5500 filings, Non-discrimination testing, etc.
- Support employee & manager inquiries: Triage escalated tickets through Kinfolk (AI based HR ticketing & workflow system), and enhance knowledge base and workflows.
- Vendor and invoice management: Reviews benefits invoices, supports invoice processing.
- Knowledge and documentation: Keeps leave and benefits guides, process documents, and employee resources accurate in Confluence and Google Drive.
- AI-assisted execution: Applies AI to drafting, anomaly detection, reporting, and documentation upkeep.

## Who you are

Must-haves

- You have 5 or more years of experience in benefits administration, leave administration, HR operations, or total rewards, or equivalent experience, and you can point to outcomes you owned.
- You have owned processes from intake to accurate completion, working independently with review at key milestones.
- You have working knowledge of benefits programs (health, dental, vision, FSA, HSA, 401(k), COBRA) and of leave and accommodation processes, including the compliance basics behind them.
- You bring strong attention to detail with data, including auditing eligibility files, reconciling invoices, and spotting anomalies.
- You make sound calls with incomplete information and know when to escalate with a recommendation.
- You communicate clearly in writing and in conversation with employees, vendors, Payroll, and leaders, and you handle confidential medical and personal information with discretion.

Nice-to-haves

- Experience leading an annual open enrollment cycle.
- Experience with Workday as a benefits enrollment platform.
- Experience building process documentation and employee-facing guides.

## EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

## Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in Raleigh, North Carolina is $102,000 - USD $143,000.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

## About Pendo

## Company Overview
- **One-liner**: Pendo provides a comprehensive product experience platform that uses AI-powered analytics, in-app guidance, and user feedback to help companies improve software adoption and user experience.
- **Entity Type**: Private (Unicorn, Secondary Market)
- **Headquarters**: Raleigh, North Carolina, United States
- **Founded**: October 2013
- **Founders**: Eric Boduch, Erik Troan, Rahul Jain, Todd Olson

## Core Business
- **Primary industry/industries**: Product Experience & Analytics Software, SaaS
- **Target customers**: B2B; serves a wide range from SMB and mid-market to large enterprises (Fortune 500, B2B tech, education, healthcare). Over 14,000 companies use Pendo across 115 different industries.
- **Mission or purpose statement**: "To elevate the world's experiences with software." [pendo.io](https://www.pendo.io/about/)

## Products & Services
- **[Pendo Platform]**: The core all-in-one product experience platform combining powerful software usage analytics, in-app guidance (walkthroughs, tooltips), and user feedback capabilities. It enables both technical and non-technical teams to deliver better product experiences. [pendo.io](https://www.pendo.io/)
- **[Pendo Listen]**: An AI product launched in 2024 to help product teams take action on customer feedback and deliver returns on R&D investments. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io)
- **Mind the Product & Customer Communities**: Provides education, events, and training to support product and digital leaders globally.

## Market Standing
- **Valuation**: Not publicly disclosed (Private Unicorn status).
- **Key Metric**: Surpassed **$200 Million in Annual Recurring Revenue (ARR)** as of May 2024, with a record number of new products released during that fiscal year. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io)
- **Total Funding**: $469.5M raised. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io)
- **Notable Investors/Partners**: Thoma Bravo, Tiger Global Management. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io)
- **Growth Signals**: 
  - Processes over **20 billion daily events** and serves **1 billion+ monthly users**. [pendo.io](https://www.pendo.io/about/)
  - Has collected **35 trillion events** to power its AI. [pendo.io](https://www.pendo.io/)
  - Customers include major names like Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. [crunchbase.com](https://www.crunchbase.com/organization/pendo-io)
  - 850+ employees across 10 global offices. [pendo.io](https://www.pendo.io/about/)

## Competitive Advantages
- **Massive Proprietary Data Set**: The largest product data set in the world (35 trillion events), which powers a uniquely smart, real-time AI for products and agents. [pendo.io](https://www.pendo.io/)
- **Comprehensive Platform**: Combines analytics, in-app guidance, and feedback in one platform, enabling non-technical teams (e.g., product managers, marketers) to act on data without engineering support.
- **Strong Community Moat**: Through "Mind the Product," Pendo has built a large, loyal community of product professionals, creating a powerful network effect and brand loyalty.

## Strategic Focus
- **AI-First Innovation**: Heavily investing in AI, with a Chief AI Officer and new AI products like "Pendo Listen" to close the gap between AI spend and AI adoption. [pendo.io](https://www.pendo.io/careers/)
- **Product-Led Growth**: Continuing to put "product at the center of everything," helping companies innovate at the speed of changing user needs.
- **Global Expansion**: Operating in 10 offices worldwide (Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, Sheffield) with a clear focus on scaling international sales and engineering teams.

## Why Work Here
- **Culture**: Described as a blend of "startup thrill with grown-up responsibility." Values include "Maniacal Focus on the Customer," "Bias to Act," and "The TEAM is Pendo." The culture is ambitious, caring, and direct. [pendo.io](https://www.pendo.io/careers/)
- **Remote/Hybrid/Office**: Offers flexible work hours and a flexible time off policy. Many roles are available in specific offices (Raleigh, NYC, San Francisco, London, etc.) with some remote options (especially for EST-based roles). [greenhouse.io](https://job-boards.greenhouse.io/pendo)
- **Notable Perks**: 
  - Up to **16 weeks of paid parental leave** with a flexible return schedule. [pendo.io](https://www.pendo.io/careers/)
  - Generous health and wellness plans (medical, dental, vision, mental health).
  - In-house management development classes, guest speaker lunch & learns, and conference attendance.
  - Fun workplace culture including board game nights, team karaoke, ping pong, weekly catered lunch, and local brews on the rooftop deck. [pendo.io](https://www.pendo.io/careers/)
- **Diversity & Inclusion**: Committed to building teams that represent the communities they operate in, valuing diverse backgrounds and lived experiences. [pendo.io](https://www.pendo.io/careers/)

## Sources
1. [Pendo Careers Page](https://www.pendo.io/careers/)
2. [Pendo About Page](https://www.pendo.io/about/)
3. [Pendo Product Page](https://www.pendo.io/)
4. [Pendo Job Board (Greenhouse)](http://job-boards.greenhouse.io/pendo)
5. [Pendo Crunchbase Profile](https://www.crunchbase.com/organization/pendo-io)

## Other roles at Pendo

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- [Security Enablement Engineer](https://feeny.ai/job/security-enablement-engineer-pendo-raleigh-xnkwtahx34qb) — Raleigh, NC
- [Software Engineer, Mobile SDK](https://feeny.ai/job/software-engineer-mobile-sdk-pendo-herzliya-1sbzhxa4n6n9) — Herzliya, Israel
- [Sr. Account Executive Enterprise Sales](https://feeny.ai/job/sr-account-executive-enterprise-sales-pendo-munich-ejfwry1fkp3x) — Munich, Germany
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- [Sr. Customer Engineer (Pre & Post Sales)](https://feeny.ai/job/sr-customer-engineer-pre-post-sales-pendo-london-2tv67f26mmds) — London, United Kingdom
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- [Workday Systems Engineer](https://feeny.ai/job/workday-systems-engineer-pendo-raleigh-nc-or-new-york-fw700ze7cr9z) — Raleigh NC OR New York, NY
- [VP, Growth Marketing](https://feeny.ai/job/vp-growth-marketing-pendo-san-francisco-70ytxkbanw9n) — / San Francisco, CA / New York, NY / Raleigh, NC