---
title: 'Trade Support Associate at Checkatrade'
canonical: 'https://feeny.ai/job/trade-support-associate-checkatrade-portsmouth-knvqbfa1v73z'
type: 'job'
last_seen: '2026-11-07'
---

# Trade Support Associate at Checkatrade

- **Company:** Checkatrade
- **Location:** Portsmouth, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/checkatrade/3fad357b-1e78-4c9d-9dbf-fb40fdf7c33e

## Job description

Powering Great Work We started as the place to find a trusted trade. Now, as we shape the future of home improvement, we're building the tech to transform that landscape for everyone - better products, smarter data, AI where it actually helps - so trades can spend less time on admin and consumers can find someone they trust, first time. That's Powering Great Work, and it's why every team here exists:

🔧 Trades spend less time on admin and more on winning work and growing their business 🏠 Homeowners get a trusted trade, first time, every time 🚀 We get to build products that change homes and lives across the country

As our next Customer Service Advisor (Trade Support), you'll be the first voice tradespeople hear when they need help, support or advice. Whether it's solving a problem, answering a question or showing them how to get more from their membership, you'll make every interaction simple, helpful and worth their time. That's how trades get back to winning work, and it's a big part of why they stay with us. The job, unfiltered:

- Help tradespeople get more from Checkatrade by answering their calls and emails with care and confidence.
- Spot where you can add value, and guide members towards the tools, features or upgrades that support their goals.
- Solve the tricky ones: listen closely, think it through and use sound judgement to put things right.
- Escalate the right cases to the right teams, and work with them to get things sorted quickly.
- Share what you hear from members, so we can improve how we support them, cut repeat contact and build trust.

The fit:

- Customer service experience, ideally in a membership or B2B environment.
- Clear, calm and compassionate communication, even in tough conversations.
- A logical, problem-solving mindset. You work through issues methodically and keep things fair.
- Confidence working at pace and adapting when things change.
- Comfort with tech: systems like Salesforce Service Cloud, GSuite and AI-powered tools.

(Don't self-select out because you don't tick every box. We'd rather meet you.)

## What you get

💰 Competitive salary, annual bonus & equity scheme 🩺 Health, wellbeing and learning support 🚲 Gym membership, Smart Tech Scheme, Cycle Scheme 🎂 Birthday/special day leave, buy & sell holiday scheme ❤️ 1 week's paid charity leave, and more How this goes

- Screening call with one of our Talent Acquisition Partners
- First stage interview with our Associate Managers

Not this one? Stay close anyway. Join the [Talent Community](https://jobs.ashbyhq.com/checkatrade/form/register-interest) and we'll ping you the second something better fits.

## About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

## About Checkatrade

## Company Overview
- **One-liner**: Checkatrade is the UK’s leading online marketplace connecting homeowners with thoroughly vetted tradespeople for home repairs and improvements.
- **Entity Type**: Private – backed by private equity firm Brookfield with ambitious growth plans.
- **Headquarters**: London, England, United Kingdom (with a major office in Portsmouth).
- **Founded**: 1998
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Home Services
- **Target customers**: Two-sided marketplace – B2C (homeowners) and B2B (tradespeople, from sole traders to larger firms).
- **Mission statement**: “To be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities.”

## Products & Services
- **[Checkatrade Platform]**: A web and mobile marketplace where homeowners can find, compare, and book tradespeople. All tradespeople pass a 12‑point vetting process and are continually rechecked. Every job is backed by a £1,000 guarantee. The platform hosts over 6 million verified reviews and supports fixed‑price booking for simpler jobs. The company is investing in AI‑first tools to improve user journeys and matching.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held, backed by Brookfield).
- **Key Metric**: Annual revenue of £29.7 M (LinkedIn data, +2.4% YoY headcount growth to 409 employees).
- **Notable Investors/Partners**: Brookfield (private equity partner providing growth capital); also partners with brands like TradePoint (10% discount for trades).
- **Growth Signals**: Increasing job postings (+37.5% MoM, +100% QoQ); active in 12 countries; expanding product and engineering teams; heavy investment in AI and digital capabilities.

## Competitive Advantages
- **Trust & Reputation**: Over 25 years of brand equity – a household name in the UK. The 12‑point vetting process and £1,000 guarantee create a strong trust moat difficult for new entrants to replicate.
- **Scale of Reviews**: 6+ million verified reviews provide rich data for quality matching and consumer confidence.
- **Dual‑Sided Network Effects**: The more homeowners use the platform, the more tradespeople join, and vice versa – a classic marketplace flywheel.

## Strategic Focus
- **AI‑Powered Transformation**: Embracing AI to build smarter matching, improve customer experience, and drive operational efficiency.
- **Scaling the Marketplace**: Backed by Brookfield, the company is investing in product, engineering, and data teams to accelerate growth and expand beyond the core UK market.
- **Deepening Customer Obsession**: Aligning all teams (R&D, Commercial, Business Services) around the “Customer‑Obsessed” value to improve retention and lifetime value.

## Why Work Here
- **Culture & Values**: “All‑In”, “Customer‑Obsessed”, and “AI‑Powered” guide decision‑making. Teams are described as gritty, collaborative, and ambitious.
- **Work‑Life Balance**: Generous annual leave, flexible holiday trading, enhanced parental leave, birthday and volunteer days off.
- **Health & Wellbeing**: Private medical cover, 24/7 GP access, cash plan, mental health support, gym perks.
- **Financial & Lifestyle**: Enhanced pension, life cover, salary sacrifice schemes (EV, nursery, cycle to work), and discounts.
- **Office Environment**: High‑spec offices in London (City Point near Moorgate/Liverpool Street) and Portsmouth (lakeside campus). Modern, collaborative spaces with free breakfasts, weekly lunches, and regular social events.
- **Growth Potential**: Rapidly scaling company with clear roadmap; opportunities for internal mobility and professional development.

## Sources
1. [checkatrade.com](https://www.checkatrade.com/) – Official site with product and trust information.
2. [careers.checkatrade.com](https://careers.checkatrade.com/) – Careers page with culture, values, benefits, and team descriptions.
3. [uk.linkedin.com](https://uk.linkedin.com/company/checkatrade) – LinkedIn company page with employee count, revenue, funding background, and recent job trends.
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/checkatrade) – Active job listings and team structure.

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