--- title: 'Trader Success Manager at Tradeify' canonical: 'https://feeny.ai/job/trader-success-manager-tradeify-remote-bvkym2sebbbj' type: 'job' last_seen: '2026-09-13' --- # Trader Success Manager at Tradeify - **Company:** Tradeify - **Location:** Remote - **Employment:** contract - **Work type:** remote - **Posted:** 2026-07-29 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/tradeify/3ff22413-3b7a-4a3c-b8e5-ce6e8bfa9e2f ## Job description Trader Success Manager ## About Tradeify Tradeify is a professional-grade futures trading platform providing access to commodities, equity indices, currencies, and interest rate products. We equip traders with the execution tools, market data, and infrastructure they need to perform at the highest level — whether they are independent retail participants or institutional desks. We are building a world-class team that combines deep market knowledge, analytical rigor, and a genuine passion for performance. If futures markets excite you, you will feel right at home here. Position Summary The Trader Success Manager plays a critical role in managing sensitive, high-level trader communications and complex case evaluations. Serving as a crucial bridge between our traders and internal Risk & Compliance teams, you will oversee high-stakes decisions—including payout reviews, payout denials, account restrictions, account closures, and VIP trader relations. Your mission is to balance risk mitigation and company policy enforcement with exceptional diplomacy, empathy, and professionalism—protecting the company’s reputation while ensuring fair, transparent resolutions for our traders. ## Key Responsibilities 1. High-Stakes Case Management & Escalations - Act as the primary, high-touch liaison between traders and the internal Risk and Compliance teams for escalated cases. - Manage complex cases involving account restrictions, suspensions, closures, or permanent platform bans. - Serve as the dedicated point of contact for high-value and VIP traders, handling sensitive appeals, escalated complaints, and priority disputes with a white-glove approach. 1. Transparent & Sensitive Communication - Communicate difficult decisions—such as payout denials, risk flags, or account terminations—clearly, empathetically, and professionally. - Work to de-escalate emotional or high-friction situations, maintaining composure under pressure. - Deliver transparent explanations grounded in company terms of service and compliance rules while upholding brand integrity. 1. Cross-Functional Resolution & Mediation - Collaborate closely with Risk, Fraud, Legal, and Compliance teams to thoroughly review case evidence and agree on fair, consistent resolutions. - Design and execute approved goodwill solutions, tailored incentives, or settlement offers where appropriate to resolve disputes amicably. - Facilitate smooth, professional offboarding processes for traders when account termination is necessary. 1. Reputation Protection & Process Improvement - Proactively protect the company’s brand reputation by minimizing unnecessary public disputes, negative reviews, chargebacks, and social media complaints. - Maintain meticulous, audit-ready records of all case files, trader communications, compliance decisions, and final outcomes. - Track recurring complaints or friction points, synthesizing data into actionable recommendations to improve internal workflows, platform policies, and the overall trader experience. ## Qualifications - 3–5+ years in high-level Customer Success, VIP Account Management, Risk/Fraud Operations, or Dispute Resolution within Prop Trading, Fintech, Brokerages, or Financial Service). - Exceptional written and verbal communication skills, with a proven track record of delivering tough news with tact, empathy, and firmness. - Skilled at handling hostile or upset customers and turning tense situations into constructive conversations. - Able to review complex data, trade logs, and compliance reports to understand why a decision was made and articulate it clearly. - Comfortable partnering with Risk, Legal, and Product teams to align on fair outcomes. - Absolute professionalism when handling confidential trader data and sensitive financial information. Why Join Us? - Impact: You will directly shape how our brand interacts with its highest-value users and protect company operations. - Culture: A fast-paced, collaborative environment where your feedback directly drives policy and product improvements. - Growth: Opportunity to develop deep expertise at the intersection of risk management, customer success, and proprietary trading operations. ## About Tradeify ## Company Overview - **One-liner**: Tradeify is a futures proprietary trading firm that provides traders with instant access to up to $750k in simulated funding, daily payouts, and a clear path to a live funded account. - **Entity Type**: Private (Privately Held) - **Headquarters**: Miami, Florida, United States - **Founded**: 2021 - **Founders**: Brett Simberkoff (Founder & CEO), Vinan Mistry (Co-Founder & COO) ## Core Business - Primary industry: Financial Services – Prop Trading / Futures Funding - Target customers: B2C – individual retail traders (active futures traders) - Mission statement: “We make trading accessible to everyone.” ## Products & Services - **Lightning Funded (Instant Funding)**: Skip evaluations and get funded immediately; simulated capital up to $750k. - **Evaluation Plans (Select, Growth)**: Short trading challenge to qualify for funded accounts; profit targets and daily payouts. - **Tradeify Elite**: Live capital program for consistent traders who hit 3 approved payouts; performance rewards up to $18,000 per account. - **Automated Journaling**: Built-in tool to analyze and improve trading performance. - **Trader Support & Coaching**: Dedicated support team and performance coaching led by CFTe Asanka Weeratunge. ## Market Standing - **Valuation**: Not publicly available - **Key Metric**: Over $250 million in verified payouts to traders (as of website); 60,000+ traders served. - **Notable Partners**: NinjaTrader, Tradovate (brokerage/platform partners referenced in job postings). - **Growth Signals**: Headcount grew 583% YoY to 90 employees; monthly website visits of 2.86M (+254% YoY); operating in 16 countries. ## Competitive Advantages - Instant funding model with no consistency rules once funded (end-of-day drawdown only). - Daily payouts (Select plan) and 5-day payouts on other plans; 0% payout denial rate. - Clear, transparent rules with no retroactive changes – “no drama.” - Path to live capital via Tradeify Elite, differentiating from purely simulated prop firms. ## Strategic Focus - Scaling content and brand presence through Tradeify TV (YouTube livestreams, video content). - Hiring across engineering (real-time systems, full-stack), marketing (measurement, operations), and trader support. - Building additional products and sister brands to expand the ecosystem. ## Why Work Here - **Work Environment**: 90% remote, 10% hybrid; fully remote roles available globally (US, UK, EMEA, LATAM). - **Culture**: “Dynamic and innovative” fintech company with a focus on data-driven strategies and cutting-edge technology. - **Growth**: Rapidly scaling team (583% YoY) offers career progression opportunities. - **Notable Perks**: Salary ranges posted for some roles (e.g., $65k–$80k/year); emphasis on “best global talent” and “cutting-edge tools.” - **Engineering Culture**: Building mission-critical real-time systems; stack includes Confluence, Stitch, Intercom, WooCommerce, blockchain. ## Sources 1. [linkedin.com](https://www.linkedin.com/company/tradeifyfunding) 2. [tradeify.co](https://tradeify.co/) 3. [jobera.com](https://jobera.com/employer/tradeify/) 4. [remote.com](https://remote.com/jobs/tradeify-c1b79zdg) ## Other roles at Tradeify - [Senior Accountant](https://feeny.ai/job/senior-accountant-tradeify-united-states-qrcyjw5dvn9y) — United States - [Agentic Coder](https://feeny.ai/job/agentic-coder-tradeify-remote-1qfg187dsg46) - [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-tradeify-remote-ynvbkwzph6me) - [Trader Support Specialist - Futures](https://feeny.ai/job/trader-support-specialist-futures-tradeify-remote-jqd54vnmkrhd)