---
title: 'Training and Development Manager at takealot.com'
canonical: 'https://feeny.ai/job/training-and-development-manager-takealot-com-cape-town-aweec2mjdfw5'
type: 'job'
last_seen: '2026-11-06'
---

# Training and Development Manager at takealot.com

- **Company:** takealot.com
- **Location:** Cape Town, South Africa
- **Posted:** 2026-07-03
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/takealotcom/jobs/8045295

## Job description

[takealot.com](http://takealot.com/), a leading South African online retailer, is looking for a highly talented Training and Development Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports into the Head of Customer & Business Support Operations.

Purpose

Lead the strategic design and delivery of customer service learning and training programs across the contact centre operations, with a focus on performance-driven learning solutions, structured training interventions, and measurable skill development. The role is responsible for driving end-to-end learning success, including training strategy development, learning program design, training delivery governance, performance measurement, and commercial impact assessment, while maintaining strong stakeholder relationships across Operations, Quality, and senior management teams.

Your Responsibilities will include:

Customer Service Learning & Training Strategy

- Design and execute an end-to-end customer service learning and training strategy aligned to operational, customer experience, and commercial priorities.
- Integrate learning programs into contact centre performance management, succession planning, and customer service workforce development.
- Own structured training frameworks and learning pathways across frontline agents, team leaders, supervisors, and customer service management levels.
- Take accountability for Skills Development Facilitator (SDF) requirements and regulatory compliance within customer service training operations.

Leadership Development & Career Training

- Build structured leadership development and training journeys across the customer service hierarchy from agent to senior management levels
- Design role-based learning curricula and training pathways that connect customer service skills, behaviours, and career progression opportunities
- Create training programs for succession readiness and embed mentoring, coaching, and experiential learning initiatives

Operational Training & Behavioural Learning

- Design training programs across Customer Experience, Contact Center Operations, Client Engagement, and Service Leadership competencies
- Translate customer service performance gaps into targeted learning interventions and structured training improvement plans
- Partner with Quality and Operations teams to embed training on call handling, service delivery, and behavioural frameworks

Digital Learning & Training Innovation

- Lead contact centre LMS ecosystem design and governance for scalable customer service learning and training delivery
- Deploy blended learning, digital-first training, and micro learning models aligned with customer service operational workflows
- Introduce AI-enabled and data-informed learning pathways for personalised customer service training and development
- Translate complex customer service and product concepts into engaging learning content and accessible training materials

Training Performance & Learning Impact

- Link learning and training programs directly to CSAT, NPS, FCR, AHT, Reopen Rates, quality scores, and agent attrition outcomes
- Define clear training effectiveness metrics, learning impact dashboards, and executive-level training ROI reporting
- Position customer service learning and training as a measurable performance lever driving operational excellence and customer satisfaction

Attributes Required:

- Strong grounding in learning and training methodologies,contact center operations, and customer service training frameworks
- Advanced knowledge of South African skills development legislation, training SETA processes, and learning industry regulations
- Proficiency in contact centre LMS platforms, training deliver tools, and learning analytics with emerging technology awareness
- Excellent communication and presentation skills with the ability to influence customer service leadership and training stakeholders
- Commercial acumen with a deep understanding of training economics, contact centre metrics (CSAT, NPS, FCR, Reopen Rates, AHT), and e-commerce operations
- Advanced proficiency in training performance measurement, learning ROI analysis, and contact centre workforce development systems
- Strategic thinking with ability to align customer service learning and training initiatives to customer experience and commercial objectives
- Change management expertise with proven ability to transform learning culture and drive training program adoption
- Leadership and people development capabilities with experience building high-performing customer service training teams
- Data analysis and measurement skills to evaluate training effectiveness and demonstrate learning ROI and customer experience impact
- Stakeholder management and influencing skills across customer service operations, quality, and senior management teams
- Customer service expertise with deep understanding of contact centre operations, training needs, and learning methodologies

Qualifications and Experience:

- Bachelor's degree in Human Resources, Education, Learning & Development, Training Management, or related field
- Post-graduate qualification in Learning & Development, Training Management, or Contact Center Operations preferred
- Registered Skills Development Facilitator (SDF) certification with customer service or contact center training experience
- Contact Centre Manager qualification (NQF Level 5) or Training and Development certification advantageous
- Professional certification in Learning & Development (CIPD,ATD) or Training Management preferred
- 10+ years progressive experience in Learning & Development or Training Management with focus on customer service or contact centre environments
- 5+ years in senior training leadership within scaled contact centre, customer service, or customer experience operations
- Proven delivery of measurable learning outcomes and training effectiveness linked to customer service performance
- Experience designing and implementing customer service training strategies and learning program development
- Strong track record in contact centre learning transformation and training delivery governance across customer-facing operations
- Experience integrating customer service training with performance management, quality assurance, and workforce development
- Demonstrated expertise in South African skills development legislation and SETA requirements within training and service industries

The Environment:

- [takealot.com](http://takealot.com/) employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of [takealot.com](http://takealot.com/) being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for [takealot.com](http://takealot.com/)
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

## About takealot.com

## Company Overview
- **One-liner**: Takealot.com is South Africa's largest online retailer, offering millions of products across 30+ categories through a marketplace and owned logistics network.
- **Entity Type**: Private (division of Takealot Group, majority-owned by Naspers; total funding $1.2B across multiple rounds)
- **Headquarters**: Cape Town, South Africa
- **Founded**: 2011
- **Founders**: Kim Reid

## Core Business
- Primary industry/industries: E-commerce / Online Retail
- Target customers: B2C consumers across South Africa, plus B2B services for 12,000+ marketplace sellers
- Mission or purpose: "Changing lives in South Africa for the better through e-commerce."

## Products & Services
- **Takealot.com Marketplace**: Core e-commerce platform offering millions of products from local and international brands, with options for delivery or collection at 100+ Pickup Points (including 30+ Pick n Pay locations).
- **Mr D**: On-demand food delivery service (part of Takealot Group).
- **Superbalist.com**: Online fashion and homeware retailer (part of Takealot Group).
- **TakealotMORE**: Membership/loyalty program offering perks and faster delivery.
- **Seller CAPITAL**: Funding program for marketplace sellers.
- **Pickup Points**: Nationwide network for order collection, including in-store Pick n Pay locations.
- **Exclusive Brands**: George & Mason, Getup, Campground, Fire Up.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Takealot Group is private, majority-owned by Naspers)
- **Key Metric**: Annual Revenue of $808M (2024) for takealot.com; takealot.com became profitable in 2024; Takealot Group targets group profitability by 2026.
- **Notable Investors/Partners**: Naspers (majority owner, 96% stake), Tiger Global Management (early investor), Pick n Pay (pickup point partner)
- **Growth Signals**: +18% employee headcount growth YoY (2,162 employees); 105 active job postings (+114% YoY); 288,225 LinkedIn followers (+18.9% YoY); operates in 13 countries

## Competitive Advantages
- Largest e-commerce platform in Africa with a vast product selection and owned logistics network (Mr D) enabling fast delivery.
- Extensive physical infrastructure: 100+ Pickup Points integrated into grocery stores, reducing last-mile costs.
- Exclusive financial tools for sellers (Seller CAPITAL) that lock in marketplace loyalty.
- Strong parent company backing (Naspers) providing capital and strategic support.

## Strategic Focus
- Achieving group profitability by 2026 after takealot.com's 2024 profit milestone.
- Expanding the marketplace ecosystem with more sellers and exclusive brands.
- Deepening customer loyalty through TakealotMORE membership and convenient Pickup Points.
- Investing in technology and supply chain automation to improve efficiency.

## Why Work Here
- Culture values: "Customer-obsessed, entrepreneurial, deliver results fast, achieve more together."
- Engineering roles available in Cape Town and Johannesburg, with a focus on Java, Python, Scala, and logistics tech.
- Hybrid/remote policy not explicitly stated; roles are based in South Africa.
- Notable perks: Opportunity to work on Africa's largest e-commerce platform, exposure to high-scale logistics and marketplace systems, and a diverse, trust-based environment.
- Employer rating: 3.2/5 (422 reviews) – strengths in culture (3.4) and career (3.3), but compensation rated lower (2.4).

## Sources
1. [Takealot Group – About Takealot.com](https://takealotgroup.com/takealot-com/)
2. [Takealot Group – Our Story](https://takealotgroup.com/)
3. [Takealot.com LinkedIn](https://za.linkedin.com/company/takealot)
4. [Takealot.com Careers (Greenhouse)](https://job-boards.greenhouse.io/takealotcom)
5. [Crunchbase-style data from LinkedIn](https://za.linkedin.com/company/takealot) (financials and employee info)

## Other roles at takealot.com

- [Senior Commercial Analytics Manager](https://feeny.ai/job/senior-commercial-analytics-manager-takealot-com-cape-town-7r0bgz994tce) — Cape Town, South Africa
- [Administration Controller](https://feeny.ai/job/administration-controller-takealot-com-cape-town-xhsaq2zcrahy) — Cape Town, South Africa
- [Junior Shift Manager](https://feeny.ai/job/junior-shift-manager-takealot-com-cape-town-6qvca12szsyy) — Cape Town, South Africa
- [Promotions & Merchandising Manager - Cross Border](https://feeny.ai/job/promotions-merchandising-manager-cross-border-takealot-com-cape-town-0bwam0w85r0k) — Cape Town, South Africa
- [Head: Driver Experience and Future of Work](https://feeny.ai/job/head-driver-experience-and-future-of-work-takealot-com-cape-town-hh5dp07n0z83) — Cape Town, South Africa
- [Head: Corporate Communications](https://feeny.ai/job/head-corporate-communications-takealot-com-cape-town-ttkf8ar39jqb) — Cape Town, South Africa
- [Engineering Director: Fulfilment](https://feeny.ai/job/engineering-director-fulfilment-takealot-com-south-africa-c3bxs24ch69g) — South Africa
- [Mr D - Merchandising Lead](https://feeny.ai/job/mr-d-merchandising-lead-takealot-com-cape-town-pk5m5m694v8k) — Cape Town, South Africa
- [Mr D - Operations Associate 2](https://feeny.ai/job/mr-d-operations-associate-2-takealot-com-cape-town-btmcw9388xqf) — Cape Town, South Africa
- [Key Account Manager - Mr D](https://feeny.ai/job/key-account-manager-mr-d-takealot-com-cape-town-vvg73hyhnh9f) — Cape Town, South Africa