---
title: 'Training and Experience Coordinator at Planned Parenthood Southeast, Inc.'
canonical: 'https://feeny.ai/job/training-and-experience-coordinator-planned-parenthood-southeast-inc-atlanta-dqenc8hzgtbk'
type: 'job'
last_seen: '2026-10-28'
---

# Training and Experience Coordinator at Planned Parenthood Southeast, Inc.

- **Company:** Planned Parenthood Southeast, Inc.
- **Location:** Atlanta, GA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/ppse/0219d988-f744-428c-9c23-9a294cafd7eb

## Job description

Job Title: Training and Experience Coordinator

Location: Metro Atlanta

Reports To: Director of Experience and Staff Training

FLSA Status: Non-Exempt

Salary: $31.92 - $35.38

## SUMMARY:

Working under the direct supervision of the Director of Training and Patient Experience, the Training Coordinator provides clinical, educational, operational, and administrative support in accordance with PPSE Medical Standards and Guidelines (MS&Gs), organizational policies, and all applicable state and federal regulations. The Training Coordinator supports the development, coordination, and delivery of training and onboarding programs for staff across all operational and clinical areas within the organization, with a focus on non-licensed staff. This role assists with hands-on training, orientation, onboarding, competency development, and ongoing staff education to promote consistency, quality, and operational excellence throughout the health centers.

This role serves as a resource for staff training and development and provides support for major organizational efforts including accreditation activities, service expansions, workflow implementations, and other system-wide initiatives requiring training and staffing support.

## QUALIFICATION REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to communicate effectively with multiple audiences.
2. Ability to work independently and as a team member.
3. Ability to prioritize and manage numerous projects simultaneously.
4. Self-motivated, with ability to work with little direct supervision.
5. Excellent written and verbal communication skills.
6. Accuracy and attention to detail are essential.
7. Professional appearance and attitude.
8. Availability to work flexible hours, including weekends and evenings, as required.
9. Ability and willingness to travel within Georgia (GA) and Alabama (AL).
10. Reliable means of transportation for onsite and off-site work.
11. If using a personal vehicle to drive for work purposes, a valid GA driver license and current auto insurance in compliance with the minimum requirements of GA vehicle code are required.

## EDUCATION AND/OR EXPERIENCE:

1. High school diploma or equivalent required.
2. Bachelor’s degree or equivalent work experience preferred.
3. One (1) to two (2) years’ experience as a trainer, educator, preceptor, Medical Assistant, Health Center Associate, or similar healthcare operations role required.
4. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and similar software.
5. Experience with electronic health records (EHRs), patient registration, patient intake, insurance verification, patient education, and CLIA-waived laboratory testing preferred.

Essential Duties and Responsibilities

1. Ensure all training is scheduled, coordinated, communicated and delivered in compliance with State, Federal, PPFA, and other requirements and deadlines.
2. Facilitate and evaluate New Employee Orientation (NEO) for all new staff members, including health center and administrative roles, in partnership with HR.
3. Monitor and communicate employee progress and ensure completion of onboarding materials, annual trainings, evaluations, etc.
4. Demonstrate, observe, and sign staff off on new skills required for care delivery using the PPSE training manual, training verifications, and skills checklist.
5. Monitor patient feedback and assist in developing action plans to improve satisfaction.
6. Serve as a primary in-field trainer for Health Center Associates (HCAs) and Medical Assistants (MAs), providing hands-on training, coaching, mentoring, and competency validation in health center settings. Continue observing and mentoring new staff throughout the training process until competencies are achieved
7. Train and assess staff on EHR documentation, patient registration, patient intake, chart preparation, patient education and counseling, appointment workflows, documentation standards, and patient-centered care practices.
8. Train staff on front desk operations, scheduling, insurance verification, demographic and insurance data collection, payment collection processes, and other revenue cycle workflows.
9. Provide instruction and competency assessment for CLIA-waived laboratory testing and specimen collection procedures, as permitted by organizational policy and applicable regulations, and under leadership of Lab Director.
10. Conduct routine observations, audits, and follow-up coaching to ensure consistency, quality, compliance, and adherence to organizational policies and procedures.
11. Identify training opportunities and performance gaps, and partners with health center leadership to develop and implement corrective action plans and individualized coaching plans.
12. Perform HCA and MA duties, to support uninterrupted patient care and health center operations. Serves as backup operational support during staffing shortages, call outs, onboarding activities, high-volume patient demand, or organizational initiatives.
13. Follow the training paths described in the training manual and ensure new staff follow the training tracks.
14. Check in with new staff regularly and communicate training concerns with the Director of Training and Patient Experience.
15. Assist with piloting new practices, processes and techniques, and report back on compliance.
16. Facilitate in-person and virtual classroom training to address skill gaps and business needs.
17. Coordinate documentation of staff completion of training requirements and ensure compliance with training requirements.
18. Support new agency rollouts and trainings, including patient experience strategies and service excellence initiatives, and any organizational initiatives in health services such as accreditation, service expansion, and other implementations.

## OTHER DUTIES AND RESPONSIBILITIES:

1. Performs other duties as may be assigned by the Director of Experience & Staff Training.

PHYSICAL REQUIREMENTS:  Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. This postion requires frequent standing, walking, sitting, seeing, hearing, speaking, reaching, and grasping. Occasional bending, kneeling, and driving. Rare lifting or carrying of heavy items, with lifting up to 10 pounds for up to one-third of the workday.

## About Planned Parenthood Southeast, Inc.

## Company Overview
- **One-liner**: Planned Parenthood Southeast (PPSE) is a nonprofit healthcare provider and advocacy organization delivering reproductive health services, sex education, and policy advocacy across Georgia, Alabama, and Mississippi.
- **Entity Type**: Private, Nonprofit (501(c)(3))
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2010 (formed from the merger of affiliates founded in 1930 in Alabama and 1964 in Georgia)
- **Founders**: Not publicly available (evolved from legacy Planned Parenthood affiliates)

## Core Business
- **Primary industry**: Healthcare Services / Nonprofit Advocacy
- **Target customers**: B2C — individuals seeking reproductive healthcare, including contraception, STI testing/treatment, cancer screenings, abortion care, and sex education. Serves low-income, uninsured, and Spanish-speaking populations.
- **Mission**: To provide comprehensive reproductive and complementary healthcare services in settings that preserve the essential privacy and rights of each individual; to advocate for public policies guaranteeing these rights; to provide educational programs on human sexuality; and to participate in research supporting the advancement of reproductive health care [guidestar.org](https://www.guidestar.org/profile/58-6045874).

## Products & Services
All services are delivered through in-person health centers and telehealth:
- **In-Person Health Center Services**: Well-person exams, contraception (pills, IUDs, implants, injectables, emergency contraception), STI testing and treatment, pregnancy testing, cancer screenings (Pap smears, breast exams), abortion care, and vasectomies.
- **Telehealth Services (Family Planning)**: Direct-to-patient virtual visits for contraceptive counseling, birth control prescriptions, and follow-up care. In FY25, PPSE provided 1,512 direct-to-patient family planning telehealth visits and 973 abortion follow-up telehealth appointments [plannedparenthood.org](https://www.plannedparenthood.org/uploads/filer_public/36/ac/36ac7af7-9eac-403f-9878-4d84bbfaaa19/fy25_annual_report_final.pdf).
- **Sex Education & Outreach**: Comprehensive, medically accurate sex education programming delivered in-person and virtually. Reached 6,307 participants in FY25 through educational programming, outreach, and training.
- **Advocacy & Policy**: Lobbying, coalition building, and grassroots mobilization to defeat anti-abortion legislation and advance reproductive rights. In FY25, PPSE’s advocacy team helped defeat 16 anti-abortion bills across three states.

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit). Total revenue for FY25: **$15.3 million** [plannedparenthood.org](https://www.plannedparenthood.org/uploads/filer_public/36/ac/36ac7af7-9eac-403f-9878-4d84bbfaaa19/fy25_annual_report_final.pdf).
- **Key Metric**: FY25 Net Surplus of $676,000; 100 days of cash on hand; $2 million in available financial assets.
- **Notable Investors/Partners**: Funding from Planned Parenthood Federation of America, grants, contributions ($10.8M in FY25), and patient service revenue ($3.9M). Key partnerships include Democratic Party of Georgia, Planned Parenthood of Florida, and CDC Foundation (talent sources) [linkedin.com](https://linkedin.com/company/planned-parenthood-southeast).
- **Growth Signals**: 
  - Expanded telehealth services in FY25, increasing virtual care access across Alabama and Georgia.
  - Active job postings grew 50% month-over-month, 500% quarter-over-quarter, and 500% year-over-year, signaling rapid hiring [linkedin.com](https://linkedin.com/company/planned-parenthood-southeast).
  - Headcount declined 16.4% YoY to 28 employees, but hiring is accelerating with 12 open positions.
  - Defeated 16 anti-abortion bills in 2025, demonstrating strong advocacy presence.

## Competitive Advantages
- **Trusted Brand & Network**: Operates under the nationally recognized Planned Parenthood brand with deep community roots across three states (7 health centers).
- **Integrated Care Model**: Combines in-person and telehealth services, reaching patients where they are geographically and digitally. Navigation teams assist with scheduling, insurance, and financial support.
- **Mission-Driven Workforce**: Attracts employees passionate about reproductive rights and health equity, resulting in high dedication despite modest compensation.
- **Political & Advocacy Muscle**: Active lobbying and grassroots engagement allow PPSE to proactively shape the regulatory environment, not just react to it.

## Strategic Focus
- **Telehealth Expansion**: Scaling direct-to-patient virtual visits to overcome geographic barriers, especially in restrictive states like Alabama and Georgia.
- **Patient Access & Navigation**: Investing in care coordination — helping patients understand insurance, access financial support, and reduce cost barriers.
- **Advocacy & Policy Protection**: Mobilizing to defend reproductive rights across Alabama, Georgia, and Mississippi, particularly in a challenging legislative climate.
- **Financial Sustainability**: Maintaining strong liquidity (100 days cash on hand) and a net surplus to ensure long-term mission stability.

## Why Work Here
- **Mission-Driven Culture**: Employees are motivated by the organization’s commitment to reproductive freedom and health equity. “We are a trusted health care provider, an informed educator, a passionate advocate, and a global partner” [linkedin.com](https://linkedin.com/company/planned-parenthood-southeast).
- **Diverse Roles**: Opportunities range from direct patient care (Registered Nurses, Ultrasound Technicians, Lead Clinicians, Staff Physicians) to operations and advocacy (Finance & Systems Analyst, Director of Patient Access & Flow Optimization, IT Field Technician).
- **Bilingual Focus**: Many roles seek Spanish-speaking candidates, reflecting commitment to serving immigrant communities.
- **Active Hiring Surge**: 12 active job postings with 500% YoY growth in openings, indicating expansion and investment in new talent.
- **Work Environment**: Blend of health center (in-person) and remote-eligible roles; telehealth roles may offer flexibility.
- **Perks & Culture**: Comprehensive benefits typical of nonprofit healthcare organizations; emphasis on professional growth, patient-centered care, and coalition building. Notable perks mentioned for specific roles (Bilingual Patient Access Center Associate, Associate Medical Director) include health insurance, paid time off, and retirement plans (details vary by role).
- **Location**: Headquarters in Atlanta with health centers across Georgia, Alabama, and Mississippi.

## Sources
1. [guidestar.org](https://www.guidestar.org/profile/58-6045874)
2. [linkedin.com](https://linkedin.com/company/planned-parenthood-southeast)
3. [plannedparenthood.org](https://www.plannedparenthood.org/uploads/filer_public/36/ac/36ac7af7-9eac-403f-9878-4d84bbfaaa19/fy25_annual_report_final.pdf)
4. [charitynavigator.org](https://www.charitynavigator.org/ein/586045874)
5. [jobs.lever.co](https://jobs.lever.co/ppse)

## Other roles at Planned Parenthood Southeast, Inc.

- [Office Manager](https://feeny.ai/job/office-manager-planned-parenthood-southeast-inc-atlanta-pjpnzry38bz0) — Atlanta, GA
- [Staff Accountant](https://feeny.ai/job/staff-accountant-planned-parenthood-southeast-inc-atlanta-j2ez8fn4qan0) — Atlanta, GA
- [Health Center Associate - Savannah](https://feeny.ai/job/health-center-associate-savannah-planned-parenthood-southeast-inc-savannah-xfgwzp74b3jg) — Savannah, GA
- [Health Center Associate - Cobb](https://feeny.ai/job/health-center-associate-cobb-planned-parenthood-southeast-inc-cobb-marietta-zmv5er5wvfre) — Cobb/marietta, GA
- [Ultrasound Technician](https://feeny.ai/job/ultrasound-technician-planned-parenthood-southeast-inc-savannah-the0cr5m8snw) — Savannah, GA
- [Health Center Associate - East Atlanta](https://feeny.ai/job/health-center-associate-east-atlanta-planned-parenthood-southeast-inc-east-88zhr9137n2d) — East Atlanta, GA
- [Senior Accountant](https://feeny.ai/job/senior-accountant-planned-parenthood-southeast-inc-atlanta-wsah7cp4y7z3) — Atlanta, GA
- [Registered Nurse](https://feeny.ai/job/registered-nurse-planned-parenthood-southeast-inc-atlanta-76gqk6p1tv06) — Atlanta, GA
- [Bilingual Health Center Associate](https://feeny.ai/job/bilingual-health-center-associate-planned-parenthood-southeast-inc-gwinnett-1q2h90z4z730) — Gwinnett/lawrenceville, GA
- [Facilities Maintenance Technician](https://feeny.ai/job/facilities-maintenance-technician-planned-parenthood-southeast-inc-atlanta-tyv7pd0qswb1) — Atlanta, GA