---
title: 'Training Operations Specialist at First Due'
canonical: 'https://feeny.ai/job/training-operations-specialist-first-due-united-states-5qeqbprj4ayq'
type: 'job'
last_seen: '2026-11-12'
---

# Training Operations Specialist at First Due

- **Company:** First Due
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-12
- **Apply:** https://job-boards.greenhouse.io/localitymediallcdbafirstdue/jobs/4477714009

## Job description

## About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Training Operations Specialist

Location: Remote - US Only Country: United States Department: Advisory Services Reports To: Director of Advisory Services Position Type: Full-Time Salary: $80,000

Job Summary:

First Due is seeking a tech-savvy individual with firefighting/EMS experience to deliver highly engaging online and in-person product training to our expanding list of leading public safety agencies. As a First Due Trainer, you will also be responsible for developing training content. This includes planning, producing, writing, recording, and sharing training content covering First Due’s full suite of software products. Your goals will be to ensure the public safety agencies we work with receive superior product training and have access to a wide range of training content.

You are passionate about how technology can make crews and communities safer. You thrive when developing strong and lasting relationships and are motivated by delivering exceptional customer service. Your organizational skills enable you to stay on top of a rapidly growing community of clients and an ever-evolving product.

Key Responsibilities:

- Delivering exceptional customer service during all interactions with customers, both internal and external.
- Conducting online and in-person training.
- Collaborating with customers to maximize their success with First Due’s products.
- Considering the unique needs of each customer by delivering intellectually stimulating instruction.
- Identifying and mitigating gaps in customer knowledge.
- Nurturing long-term relationships with our customers.
- Creating knowledge base articles, release notes, training videos and other instructional content.
- Serving as a subject matter expert for internal and external customers.
- Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

Qualifications:

- +5 years of firefighting/EMS experience.
- Technical experience managing or implementing software platforms within your fire department.
- Demonstrated excellent written, verbal communication and interpersonal skills.
- Experience in adult learning environments.
- Self-directed with strong organizational and time-management abilities.
- Ability to contribute and collaborate as member of a remote-based team.
- Project management experience.
- Demonstrated strong leadership abilities.
- A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues.
- Experience creating knowledge base articles, release notes, video-based training, and other instructional content.
- Ability to build positive and effective work relationships with customers, co-workers, vendors, and others.
- Ability to travel 30% of the time to deliver in-person customer training.

For US-based Roles All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit [www.firstdue.com](http://www.firstdue.com/) to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy [here](https://www.firstdue.com/first-due-applicant-privacy-policy).

## About First Due

## Company Overview
- **One-liner**: First Due provides the only end-to-end, cloud-based software platform built specifically for Fire & EMS agencies to manage their entire operation—from response and reporting to prevention and personnel.
- **Entity Type**: Private (venture-backed; raised $356.8M total funding across multiple rounds)
- **Headquarters**: Garden City, New York, United States
- **Founded**: 2016
- **Founders**: Ed Stempinski (Founder/Inventor)

## Core Business
- Primary industry: Public safety technology (GovTech) for fire departments and emergency medical services (EMS)
- Target customers: B2G – fire and EMS agencies of all sizes, from small volunteer departments to large metropolitan cities (e.g., El Paso, New Orleans, Seattle, Vancouver)
- Mission statement: “Prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.”

## Products & Services
All offerings are cloud-based SaaS modules accessible via a single login. Key products include:

- **ePCR**: Electronic Patient Care Reporting for EMS.
- **Fire Prevention**: Inspection, code enforcement, and plan review management.
- **Scheduling & Personnel**: Shift scheduling, time tracking, and staff management.
- **Assets & Inventory**: Tracking of equipment, apparatus, and supplies.
- **Hydrants**: Hydrant inspection and maintenance records.
- **Training**: Course management, certifications, and drill tracking.
- **Community Connect**: Public-facing portal for community engagement and pre-incident info.
- **Mobile Responder**: Mobile app for field access to all modules.
- **Incident Command**: Real-time incident management and accountability.
- **Pre-Incident Planning**: Digital pre-plans for commercial and high-risk buildings.
- **Data & Analytics**: Advanced reporting and dashboards for operational insights.
- **ITM**: Inspection, Testing, and Maintenance for fire protection systems.
- **Fire Investigations**: Case management for fire origin and cause investigations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue of $3.7M (LinkedIn estimate); Total Funding of $356.8M (LinkedIn)
- **Notable Investors/Partners**: New York Angels (lead in seed rounds), other angel groups; partners include government agencies and integration with NERIS.
- **Growth Signals**:
  - 385 employees (40.3% YoY growth, +143 people)
  - 2,800+ agencies using the platform, 300,000+ users, 4M+ incident reports/year
  - Recognized as GovTech 100 honoree (2025), Fast Company’s Next Big Thing in Tech (2024), #1 Fire & EMS Software Company (2022–2024), SOC 2 Type 2 compliant
  - Operating in 19 countries (US, India, Spain, Uruguay, Canada, Brazil, etc.)
  - Acquired Data Chief in 2019

## Competitive Advantages
- **Single, unified platform**: Only vendor offering a complete end-to-end suite for fire/EMS, eliminating the need for multiple disconnected systems.
- **Cloud-native and in-house built**: All development done internally, ensuring seamless integration, rapid innovation, and effortless maintenance.
- **Aggressive innovation cycle**: Continuously releases new features and modules (e.g., AI-powered workflows).
- **Trusted by large cities**: Deployed in major metros like El Paso, New Orleans, Seattle, and Vancouver, proving scalability.
- **SOC 2 Type 2 compliant**: Meets rigorous security and data protection standards.

## Strategic Focus
- **AI-powered enhancements**: Integrating artificial intelligence into RMS workflows to improve efficiency and decision-making.
- **Global expansion**: Continuing to grow across North America and into new international markets.
- **Holistic product development**: Deepening integration between all modules and expanding into adjacent areas (e.g., health & wellness, community engagement).
- **Client success partnerships**: Emphasizing customer success and support to retain agencies and drive referrals.

## Why Work Here
- **Mission-driven culture**: Directly contributes to preventing first responder injury and death—work has tangible, life-saving impact.
- **Remote-first**: All listed jobs are remote within the US (“Remote - US Only”), offering flexibility.
- **High growth**: 40%+ headcount growth signals opportunity for career advancement and impact.
- **Global team**: Colleagues across India, Europe, Latin America, and North America; strong engineering hub in Hyderabad.
- **Recognition & perks**: Award-winning company (GovTech 100, Fast Company), with benefits including health insurance, flexible working hours, job training, soft skill training, and employee-friendly policies.
- **Engineering culture**: In-house development, modern cloud stack, and a focus on continuous improvement and innovation.

## Sources
1. [firstdue.com](https://www.firstdue.com/)
2. [firstdue.com/about](https://www.firstdue.com/about)
3. [linkedin.com/company/firstdue](https://www.linkedin.com/company/firstdue)
4. [ambitionbox.com](https://www.ambitionbox.com/overview/first-due-overview)
5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/localitymediallcdbafirstdue)

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