---
title: 'Training & Quality Analyst at Lalamove'
canonical: 'https://feeny.ai/job/training-quality-analyst-lalamove-sao-paulo-620brznd5par'
type: 'job'
last_seen: '2026-10-25'
---

# Training & Quality Analyst at Lalamove

- **Company:** Lalamove
- **Location:** São Paulo, Brazil
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.lever.co/lalamove/0a768f98-031b-4fd3-bb2d-54fdcf41dbcf

## Job description

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move what matters. Delivery is what we do best — and we make sure it’s always fast and simple. Since 2013, we’ve been working in the logistics industry to find the best delivery solutions for the world. Our goal is to make Lalamove synonymous with delivery, and our mission is to empower local communities by making deliveries quick and easy! We’ve achieved our goals in Asia, and now we’re expanding our technology around the world — in LATAM, we’re currently operating in Brazil and Mexico. We’re looking for a Training & Quality Analyst with strong training, quality assurance, and process management experience. This role will be responsible for onboarding and coaching new hires, monitoring QA performance, and identifying improvement opportunities through data and feedback. The professional will prepare support materials, lead continuous training efforts (including for BPO teams), and ensure alignment with global teams. A critical eye, strong communication skills, and the ability to document and improve processes are essential for success in this position.

## Key Responsibilities

- Training and coaching new hires to make sure they can perform in CX structure;

- Conduct weekly quality evaluations with L1 and L2 agents to track our QA performance;

- Identify QA markdown patterns and provide insights and feedback to leadership and management;

- Conduct trainings, refreshments and action plans to update the operation or recover bad performers on QA metrics;

- Conduct refreshment trainings, create and apply tests in a recurrent basis;

- Prepare guideline materials and maintain CX indicators reports and dashboards;

- Document and follow up processes with HQ structure and make sure the team is up to date;

- Participate in local and global alignment meetings with HQ to negotiate and review current processes;

- Conduct onboarding, communications and training for BPO (vendors) teams;

- Provide daily support to team members on their real time tasks;

- Support management on process improvement and updates.

## Requirements

- Advanced English (Conversation and Writing);

- Intermediate Spanish is desirable;

- Advanced Google Suite (Google Sheets and Slides);

- Degree in Business Administration or similar area;

- Proven experience on AI tools usage for reports, training material creation (slides and videos) and so forth;

- Solid experience in training and development;

- Solid experience in QA monitoring and evaluation;

- Solid experience with processes and flowchart design;

- Solid experience in continuous improvements.

- Solid experience in outsourced and in-house CX operations.

- Organizational skills

Time management

Analytical mindset

Accountability

Professional maturity

Proactivity

Strong communication skills (written and verbal)

Strong interpersonal skills

## About Lalamove

## Company Overview
- **One-liner**: Lalamove is an on-demand delivery technology platform that connects individuals, small businesses, and corporations with a diverse fleet of professional drivers for fast and reliable same-day deliveries across 17 markets.
- **Entity Type**: Private (Unicorn, Series F funded)
- **Headquarters**: Hong Kong
- **Founded**: 2013
- **Founders**: Chow Shing-Yuk (founder), John H.K. Tang (co-founder)

## Core Business
- **Primary industries**: On-demand logistics / last-mile delivery, software development (delivery technology)
- **Target customers**: Individuals (B2C), small-and-medium businesses (SMB), and large enterprises (B2B)
- **Mission**: To empower local communities by making deliveries fast, simple, and affordable

## Products & Services
- **On-Demand Delivery Platform (App & Web)**: Mobile-first service that enables users to book deliveries from a fleet of vehicles (motorcycles, sedans, vans, trucks up to 12,000 kg) with real-time GPS tracking and transparent, upfront pricing.
- **Business Solutions**: Tailored logistics support for MSMEs and large enterprises, including dedicated account management, pooling options, and API integrations.
- **Lalamove Driver App**: Connects driver-partners with delivery and transport requests, providing flexible earning opportunities.

## Market Standing
- **Valuation**: Unicorn; total funding raised is approximately $2.476B, with the most recent Series F round (January 2021) led by Hillhouse Investment and HSG at $1.5B (conflicting reports of $1.0B–$1.5B may exist).
- **Key Metric**: Annual Revenue of ~$1.04B (2025 estimate); total funding ~$2.48B ([LinkedIn financials](https://linkedin.com/company/lalamove)).
- **Notable Investors/Partners**: Hillhouse Investment, HSG, Shunwei Capital, MindWorks Capital, Crystal Stream Capital, and others across 8 funding rounds.
- **Growth Signals**: 1,562 employees (+33.8% YoY), presence in 400 cities across 17 markets (Asia, Latin America, EMEA), strong headcount growth driven by expansion into new geographies like Bangladesh, UAE, Saudi Arabia.

## Competitive Advantages
- **Scale & Network Effects**: Operating in 17 markets with a large base of driver-partners and users creates a strong moat in local last-mile delivery.
- **Technology Platform**: Proprietary matching algorithm, real-time tracking, and dynamic pricing provide efficiency and reliability.
- **Asset-Light Model**: No ownership of fleet—works with professional driver-partners, reducing capital expenditure and enabling rapid scaling.
- **Multi-Vehicle Fleet**: Covers small parcels (motorcycles) to heavy freight (trucks), serving a wide range of customer needs.

## Strategic Focus
- **Geographic Expansion**: Continued growth in Latin America (Brazil, Mexico) and EMEA (UAE, Saudi Arabia), as well as deepening presence in existing Asian markets.
- **Tech & AI Innovation**: Hiring for AI roles (e.g., Senior AI Engineer focusing on OCR/VLM) and investing in Business Intelligence, suggesting a push toward automation and data-driven operations.
- **Talent Development**: Launch of Global Trainee Program and Tech Graduate Program to build senior leadership and engineering talent pipelines.

## Why Work Here
- **Culture**: Described as fast-paced, dynamic, and challenging—employees work in a “startup unicorn” environment with meaningful impact on local communities.
- **Work Policy**: Mixed; roles are often listed as on-site (e.g., Hong Kong, Mexico City) with some regional or hybrid positions.
- **Growth Opportunities**: Structured graduate programs (Global Trainee, Tech Graduate) and clear career progression across departments (Operations, Sales, Tech, Marketing).
- **Perks**: Not explicitly listed, but the company emphasizes “endless opportunities to learn, advance, and grow” and a culture of overcoming challenges as a team.
- **Employer Rating**: 3.5/5 on LinkedIn (based on 954 reviews), with strengths in mission-driven work but room for improvement in career development (2.8/5).

## Sources
1. [Lalamove Career Page](https://www.lalamove.com/careers)
2. [LinkedIn Company Profile](https://linkedin.com/company/lalamove)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/lalamove)
4. [Lalamove Philippines About Page](https://www.lalamove.com/en-ph/about-lalamove)
5. [Lalamove Job Board (Lever)](https://jobs.lever.co/lalamove)

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