---
title: 'Training & Quality Executive at Careem'
canonical: 'https://feeny.ai/job/training-quality-executive-careem-dubai-yrvckaxn0f68'
type: 'job'
last_seen: '2026-09-23'
---

# Training & Quality Executive at Careem

- **Company:** Careem
- **Location:** Dubai, United Arab Emirates
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-23
- **Apply:** https://boards.greenhouse.io/careem/jobs/8805500002?gh_jid=8805500002

## Job description

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

## About the team

The Partner Onboarding team at Dineout is looking for a proactive and detail-oriented Training & Quality Executive. In this hybrid role, you will bridge the gap between quality assurance and partner capability building. Rather than treating training and quality as separate functions, you will own the end-to-end loop, using insights from quality audits to immediately improve onboarding programs, refine training materials, and elevate overall partner performance on the Careem app. Additionally, you will work closely with restaurant partners to optimize their menu, offer, and campaign listings while resolving customer escalations to ensure a high-quality experience for both partners and customers.

## What you’ll do

- Training & Capability Building:
- Plan and deliver onboarding programs for new partners, as well as regular refresher training sessions for existing partners.
- Develop, update, and maintain Standard Operating Procedures (SOPs), training decks, and job aids to reflect process and policy changes.
- Evaluate training effectiveness and learning retention through post-training assessments and practical evaluations.
- Quality Assurance & Auditing:
- Conduct regular quality checks on partner catalog data, including menu details, pricing, visuals, and promotional campaigns.
- Score catalog performance and provide structured, actionable feedback using defined quality scorecards.
- Identify root causes, recurring errors, and process bottlenecks to proactively address issues before they impact operational performance.
- Track and report key quality metrics and trends on a regular cadence to internal stakeholders.
- Closed-Loop Process Optimization:
- Analyze audit insights to immediately update and redesign training content, eliminating the gap between issue identification and training remediation.
- Own end-to-end performance improvement for partner operations by continuously aligning quality benchmarks with training initiatives.
- Partner & Customer Operations:
- Follow up with partners to gather updated menus, imagery, special offers, and campaign materials, ensuring accurate representation on the Careem app.
- Manage customer escalations in collaboration with partners to achieve prompt resolutions and maintain high customer satisfaction standards.

## What you’ll need

- Strong background in training delivery, quality assurance, or partner management, preferably within quick-commerce, food delivery, or e-commerce platforms.
- Excellent communication and presentation skills, with the ability to convey complex processes clearly to diverse audiences.
- Strong analytical and problem-solving abilities to spot operational trends, perform root cause analysis, and measure training/quality impact.
- Ability to design engaging training materials, SOPs, and user-friendly job aids.
- Experience in customer success, partner success, or escalations management with a strong customer-first mindset.
- High attention to detail and proficiency in tracking metrics and working with evaluation scorecards.

## What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

## About Careem

## Company Overview
- **One-liner**: Careem is building “the everything app” for the greater Middle East, making it easier to move around, order food and groceries, manage payments, and more.
- **Entity Type**: Private (acquired by Uber in 2020 for $3.1 B; subsequent $400 M investment from e&)
- **Headquarters**: Dubai, United Arab Emirates
- **Founded**: 2012
- **Founders**: Mudassir Sheikha (Co‑founder & CEO), Magnus Olsson (Co‑founder & Chief Product Architect), Abdullah Elyas (Co‑founder, joined 2013)

## Core Business
- Primary industry: Super app / ride‑hailing / food & grocery delivery / digital payments
- Target customers: B2C consumers across the Middle East, North Africa, and Pakistan (MENAP)
- Mission: “To simplify and improve the lives of people and build an awesome organisation that inspires.”

## Products & Services
- **Ride‑Hailing**: On‑demand transportation connecting passengers with “Captains” (drivers).
- **Careem Food**: Food delivery from local restaurants.
- **Careem Grocery**: Grocery and convenience store delivery.
- **Careem Pay**: Digital payments, money transfers, and mobile top‑ups.
- **Careem Rides (Business)**: Corporate travel management.
- **Captain Platform**: Earnings and tools for drivers/delivery partners.

All offerings are integrated into a single Super App available in 70+ cities across 10 countries.

## Market Standing
- **Valuation / Market Cap**: Acquired by Uber for $3.1 B in 2020; latest disclosed investment valued an unspecified stake at $400 M (e&, 2023).
- **Key Metric**: Total funding – $3.5 B+ (including acquisition amount); annual revenue not publicly available.
- **Notable Investors / Partners**: Uber Technologies (parent company); e& (global technology investor, $400 M strategic investment).
- **Growth Signals**:
  - Over 50 M customers and 2.5 M Captains served since 2012.
  - Expanded from ride‑hailing to food, grocery, and payments (super‑app strategy).
  - 12,000+ colleagues across five tech sites in Europe and MENAP.
  - Largest tech startup exit in the MENAP region.

## Competitive Advantages
- **First‑mover & brand trust** in a region with fragmented mobility and delivery options.
- **Super‑app ecosystem** that increases user stickiness and cross‑selling (rides → food → payments).
- **Backing of Uber** (global scale, technology, and capital) plus local expertise from e&.
- **Large, loyal network of Captains** and deep understanding of local regulatory environments.

## Strategic Focus
- Scaling the Super App by launching and expanding verticals (e.g., payments, groceries) across key markets.
- Leveraging synergies with e& and Uber to accelerate growth and achieve profitability.
- Building a lasting tech institution in the region that attracts and develops top talent.

## Why Work Here
- **Ownership culture**: Careem calls colleagues “owners, not employees” and emphasises autonomy and impact.
- **Learning & growth**: Opportunity to work on cutting‑edge technology across multiple verticals, with on‑the‑job learning and mentorship.
- **Community & purpose**: A stated mission to simplify lives and drive social/economic progress in the region.
- **Work‑life**: Hybrid/remote policy not explicitly confirmed; presence in Dubai, plus engineering hubs in Europe and MENAP suggests flexible arrangements.
- **Benefits**: Comprehensive perks (details on careers page), plus the chance to be part of the region’s most celebrated tech success story.

## Sources
1. [careem.com – About Us](https://www.careem.com/en-KW/about-us/)
2. [careem.com – Home](https://www.careem.com/)
3. [why.careem.com – Colleague Value Proposition](https://why.careem.com/en/)
4. [careem.com – Careers / Life at Careem](https://www.careem.com/en-AE/careers/)
5. [jobs.careem.com – Careers Page](https://jobs.careem.com/)

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