---
title: 'Training Specialist at Colibri Group'
canonical: 'https://feeny.ai/job/training-specialist-colibri-group-remote-1yet9kwjsbwa'
type: 'job'
last_seen: '2026-09-17'
---

# Training Specialist at Colibri Group

- **Company:** Colibri Group
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.lever.co/colibrigroup/93ac15b6-78d0-4085-bc55-ccb55e79ed1e

## Job description

At Colibri Group, culture is at the heart of everything we do. Our values Love, Joy, Boldness, Teamwork, and Curiosity—guide how we work together, support our customers, and make a difference in the communities we serve. Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Customer Service teams support those learners from the front lines, helping them navigate questions, solve problems, and get the most from their experience with Colibri. Come Build What’s Next We’re looking for a Training Specialist Customer Service to help our Customer Service Representatives build the knowledge, skills, and confidence they need to deliver exceptional customer experiences across voice, chat, and email. This is an individual contributor role responsible for new hire onboarding, continuous learning, e-learning development, and performance enablement within a fast-moving Customer Service environment. You’ll build and facilitate learning experiences, identify opportunities for improvement through performance and Quality Assurance insights, and help teams successfully adopt new tools, processes, and ways of working. We’re looking for someone who can do more than simply deliver training. You should be equally comfortable building an e-learning course from the ground up, facilitating an engaging live session, analyzing where employees need additional support, and consulting with stakeholders to recommend the right learning solution.

## What You’ll Do

Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs that improve and maintain Customer Service Representative performance Facilitate engaging live virtual and instructor-led training across new hire onboarding, upskilling, process changes, technical topics, and ongoing professional development Partner consultatively with Customer Service leaders, Quality Assurance, and other stakeholders to identify performance gaps and recommend learning solutions, not simply take training requests at face value Use QA trends, learner feedback, KPIs, and post-training performance data to evaluate training effectiveness and identify opportunities for targeted reinforcement or improvement Maintain training programs and operations, including LMS content, course materials, scheduling, completion tracking, readiness documentation, and updates required as tools, technology, products, and processes evolve

## What You’ll Bring

3+ years of experience in training, Learning & Development, Customer Service, contact center operations, or a related environment Hands-on experiencedeveloping e-learning and training content, along with demonstrated experience facilitating live virtual and/or instructor-led learning A strong understanding of adult learning principles and the ability to translate complex processes, tools, or information into clear and engaging learning experiences A consultative approach to stakeholder partnership, with the confidence to assess needs, ask thoughtful questions, and recommend solutions based on performance needs Strong communication, presentation, organization, and execution skills, with the ability to manage multiple priorities and adapt quickly in a collaborative, evolving environment A bachelor’s degree in Education, Business, Organizational Development, or a related field is helpful, but equivalent professional experience is equally valued. Tools, Platforms, and Methodologies You May Use Experience with every tool or platform below is not required. We are most interested in your ability to build effective learning experiences, learn new technology quickly, and use data to continuously improve training. Learning Management Systems (LMS) E-learning and digital content development tools Virtual training and collaboration platforms Microsoft Office and productivity tools Quality Assurance, performance reporting, and learner feedback data

## Why You’ll Love Working Here

Own meaningful training programs that directly influence how prepared and confident our Customer Service Representatives are in supporting customers Build both live and digital learning experiences rather than being limited to facilitating preexisting content Work closely with Customer Service, Quality Assurance, and cross-functional stakeholders to solve real performance challenges Help shape learning programs as Colibri introduces new tools, technologies, processes, and customer service models Join a collaborative, supportive team where your creativity, judgment, and ideas are encouraged and your work will have a visible impact We Encourage You to Apply You may not check every preferred box, and that is okay! Strong candidates may come from contact center training, Customer Service enablement, corporate Learning & Development, instructional design, technical training, or other high-volume employee learning environments. However, this role does require hands-on experience developing training or e-learning content and confidently facilitating live learning experiences. If your recent experience has primarily involved coordinating training or delivering materials created entirely by others, this may not provide the depth needed for this particular opportunity. If you enjoy creating learning experiences, working closely with stakeholders, helping employees grow, and seeing a direct connection between your training and improved performance, we would love to hear from you. What You Can Expect From Our Hiring Process We want our interview process to give you a clear picture of the role, the team, and what it’s like to work at Colibri while giving us the opportunity to understand your experience, how you approach your work, and what you’re looking for next. We do not use AI to review applications. Your application is reviewed by a human on our Talent Acquisition team!! Application deadline: 9/25/26 While the exact process may vary slightly by role, you can generally expect:

1. Recruiter Conversation An introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We’ll also share more about the role, team, compensation, and what to expect throughout the process.
2. Hiring Manager Conversation A deeper discussion with the hiring manager focused on your training and e-learning experience, facilitation approach, stakeholder partnership, and how you approach identifying and solving performance needs.
3. Team and/or Cross-Functional Interviews Depending on the role, you may meet with future teammates, partners, or leaders you would work closely with. These conversations are designed to explore the experiences most relevant to the position while giving you the opportunity to learn more about how the team works together.
4. Final Conversation and Decision For some roles, there may be a final conversation with an additional leader or stakeholder. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process. Our goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process—we’re evaluating the opportunity together. Our Commitment to Inclusion Colibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.

## About Colibri Group

## Company Overview
- **One-liner**: Colibri Group is a professional learning company that provides licensing, continuing education, test preparation, and career advancement solutions for licensed professionals across multiple regulated industries.
- **Entity Type**: Private (owned by Gridiron Capital; last PE round led by Neuberger Berman in 2023)
- **Headquarters**: St. Louis, Missouri, United States
- **Founded**: Not publicly available (earliest acquisitions date to 2016, but the company may have been formed earlier)
- **Founders**: Not publicly available

## Core Business
- Primary industry: Professional Training and Coaching (online education for licensed professionals)
- Target customers: B2B (enterprise accounts for companies and associations) and B2C (individual professionals seeking licensure, continuing education, or career advancement)
- Mission statement: “To lead people to achieve more, adapt and thrive in their careers”

## Products & Services
Colibri operates through a portfolio of 30+ brands serving specific professions:
- **Real Estate**: Licensing and continuing education (e.g., Hondros Education Group, Gold Coast Schools, ASREB)
- **Healthcare**: CE for pharmacists, nurses, nurse practitioners, physicians, and therapists (e.g., TRC Healthcare, HomeCEU, Fitzgerald Health Education Associates)
- **Accounting**: CPA Exam Review, CMA Exam Review, and CPE (Becker Professional Education)
- **Financial Services**: Securities, insurance, banking, mortgage, and wealth management licensing and CE (e.g., Securities Training Corporation, XCEL Testing Solutions, OnCourse Learning, Boston Institute of Finance)
- **Teacher Education**: Technology-centric teacher certification (TeachNow)
- **Construction**: Exam prep and continuing education (e.g., Florida Plumbing Exam Prep Instructor materials)

All offerings are delivered as online learning (SaaS/platform) with some instructor-led components.

## Market Standing
- **Valuation**: Not disclosed (private company; Gridiron Capital acquired a majority stake in 2019)
- **Key Metric**: Annual revenue of **$112.5M** (estimated) – [LinkedIn](https://linkedin.com/company/colibrigroup)
- **Notable Investors/Partners**: Gridiron Capital (majority owner), Neuberger Berman (led 2023 PE round)
- **Growth Signals**:
  - Headcount growth: **+16.7% YoY** (519 employees as of early 2026)
  - Expanded into financial services in 2025 with acquisition of Boston Institute of Finance
  - Served **15+ million professionals** to date
  - Job postings active across 15+ roles, including AI-focused positions (e.g., AI Ecommerce Product Manager, Sr. Product Manager Education, AI & Professional Development)

## Competitive Advantages
- **Deep portfolio of 30+ trusted brands** covering multiple regulated professions (real estate, healthcare, accounting, financial services, construction, teacher education) – reduces churn and creates cross-sell opportunities.
- **Established B2B relationships** with enterprise accounts (e.g., medical centers, associations) alongside a strong B2C direct-to-learner channel.
- **Early adoption of AI**: Company explicitly states it is “harnessing AI to empower learners” and is hiring for AI product and education roles.
- **Scale and reach**: Over 15 million professionals served, giving significant data and brand recognition.

## Strategic Focus
- **AI integration**: Embedding AI into learning platforms to personalize content and improve learner outcomes.
- **Portfolio expansion**: Continuing to acquire complementary brands in adjacent licensed professions (e.g., recent Boston Institute of Finance acquisition).
- **Enterprise growth**: Deepening B2B relationships with companies and associations that require bulk licensing and CE.

## Why Work Here
- **Culture & values**: Emphasizes “Love, Joy, Boldness, Teamwork, Curiosity” – a collaborative and supportive environment.
- **Work model**: Multiple location types available – remote, hybrid, and on-site (St. Louis HQ, plus offices in New York, Ormond Beach, Warren, and others). Many roles are fully remote.
- **Growth**: High YoY headcount growth and active investment in AI suggest strong career advancement opportunities for engineers, product managers, and education professionals.
- **Purpose-driven**: Mission to help professionals adapt and thrive in their careers, especially in a rapidly changing AI landscape.
- **Diversity**: Employees are distributed across 11 countries, though the majority are in the US.

## Sources
1. [colibrigroup.com](https://www.colibrigroup.com/working-at-colibri/)
2. [colibrigroup.com](https://www.colibrigroup.com/about-us/)
3. [linkedin.com](https://linkedin.com/company/colibrigroup)
4. [jobs.lever.co](https://jobs.lever.co/colibrigroup)

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