---
title: 'Training & Support Consultant at Storable'
canonical: 'https://feeny.ai/job/training-support-consultant-storable-united-states-5pkae898namc'
type: 'job'
last_seen: '2026-09-09'
---

# Training & Support Consultant at Storable 

- **Company:** Storable 
- **Location:** United States
- **Compensation:** $40k–$45k
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.storable.com/about-us/culture/careers/?gh_jid=6123771004

## Job description

Location: Remote

## Overview

As a Training & Support Consultant, you will ensure Newbook clients receive a world-class experience from onboarding through day-to-day operations. You will combine deep product knowledge with strong communication skills to help customers get the most value from our platform.

In this dual support and training role, you will handle incoming requests, troubleshoot complex issues, and deliver engaging training that empowers clients to confidently use Newbook to run their businesses. You will work closely with teams across the company to surface feedback, reduce repeat issues, and continuously improve how we serve our customers.

You will also leverage modern tools, including AI-enabled solutions, to improve the quality, speed, and consistency of support and training, helping Newbook scale exceptional experiences across a growing global customer base.

## What you'll do every day

- Serve as a primary point of contact for Newbook clients, delivering timely, high-quality support via phone, email, and other channels.
- Diagnose and resolve complex technical issues using structured troubleshooting, replication, and thoughtful escalation to ensure durable resolutions.
- Utilise AI-assisted tools to accelerate troubleshooting, surface relevant knowledge, and improve response quality and efficiency.
- Plan and deliver engaging 1:1 and group training sessions that help clients confidently use Newbook to manage their reservations, operations, and guest experiences.
- Tailor training content and materials to each client's goals, configuration, and operating model.
- Prepare clients for their "go live" by validating data imports and system configuration, mitigating risks, and providing hands-on guidance during launch.
- Maintain accurate, up-to-date documentation of support interactions, training activities, and client feedback in CRM and knowledge systems.
- Contribute to the development and maintenance of knowledge base articles, playbooks, and Confluence pages, leveraging AI tools to improve documentation quality and reuse.
- Collaborate closely with Product, Customer Success, and other internal teams to surface product feedback, reduce repeat issues, and improve the overall client experience.
- Proactively identify opportunities to automate workflows and enhance client outcomes through AI-enabled and process improvements.

## What you need to bring

- 1–3+ years of experience in customer support, technical support, SaaS operations, or a similar customer-facing software environment.
- Strong working knowledge of property management, reservation, or operational SaaS platforms, ideally within hospitality, accommodation, or outdoor hospitality.
- Demonstrated ability to independently resolve complex Tier 2 and Tier 3 issues while consistently meeting SLA, CSAT, and productivity targets.
- Proven experience delivering customer training or enablement (for example, onboarding, webinars, advanced product education, or operational workflow coaching).
- Excellent verbal and written communication skills, with the ability to build strong client relationships and remain professional under pressure.
- Experience using AI-assisted tools to improve troubleshooting, documentation, training effectiveness, or personal productivity.

Bonus points

- Experience working with Newbook or similar PMS/reservation platforms used by RV parks, campgrounds, or accommodation providers.
- Background supporting customers across multiple time zones and regions.
- Experience creating or maintaining knowledge bases, training documentation, or Confluence spaces.
- Track record of contributing to process improvement, automation, or operational excellence initiatives.
- Experience mentoring peers or supporting less-experienced team members in a support or training environment.

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states:  AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the RV & camping industry, we provide the industry’s leading all-in-one technology platform, Newbook. Our solutions integrate management software, reservation tools, websites, online bookings, payments, and more to simplify operations, delight guests, and drive revenue growth. Explore our platform solutions at [www.newbook.cloud](http://www.newbook.cloud).

Benefits and Perks:

- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days, 100% vested after 1 year.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following:

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com

Pay Transparency at Storable

At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we include the salary range or hourly rate in each job posting. This range is a good-faith reflection of what Storable would pay for this role. The compensation we offer for this role will fall within this range and will be based on our internal budget, as well as your skills and experience. Please speak with your recruiter about the variable pay plan and earning potential for this role.

Potential Pay Range $40,000—$45,000 USD

## About Storable 

## Company Overview
- **One-liner**: Storable is the leading provider of integrated technology and AI-powered software for self-storage, marine, RV, and campground operators.
- **Entity Type**: Private (Growth-stage, backed by major PE firms)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2019 (via the merger of SiteLink, SpareFoot, and storEDGE; SpareFoot was founded in 2008)
- **Founders**: Chuck Gordon (CEO, co-founder of SpareFoot), Mario Feghali (co-founder of SpareFoot)

## Core Business
- **Primary industry/industries**: Property Management Software (Proptech), Specialty Real Estate Technology, Self-Storage, Marine & RV Management
- **Target customers**: B2B; Self-storage facility owners/operators (from "mom and pop" to large-scale portfolios), marina operators, and campground/RV park owners.
- **Mission or purpose statement**: "To help Storage, Marine and Campground operators run better businesses." Their vision is that "The storage industry runs on Storable."

## Products & Services
- **Storable Platform**: An all-in-one, AI-powered property management system (PMS) that handles tenant management, billing, online bookings, and operational reporting. Integrates access control, payments, and insurance.
- **Storable AI**: Embedded AI tools that power tenant interactions (chatbots), reporting, sentiment analysis, and decision support to increase occupancy and revenue.
- **SpareFoot**: An online marketplace and search aggregator that helps consumers find and book storage units, driving leads to operators.
- **SiteLink**: A legacy and modern cloud-based property management software for self-storage operators.
- **storEDGE**: A modern management and marketing platform designed for self-storage.
- **Easy Storage Solutions**: A solution for smaller, independent operators.
- **CallPotential**: A call tracking and analytics platform.
- **StorageAuctions.com**: An online auction platform for lien sales.
- **Molo / Stellar / Newbook**: Solutions acquired to serve the marine, RV, and campground industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Trusted by more than **33,000 facilities** globally. Employs over **800 people** ("Storriors"). The self-storage industry is valued at $38 billion.
- **Notable Investors/Partners**: Storable was formed by a merger backed by **Warburg Pincus** and **Charlesbank Capital Partners**, two major private equity firms. Key partners include integration partners in payments and insurance.
- **Growth Signals**: Strategic acquisitions (Easy Storage Solutions, CallPotential, StorageAuctions.com, Molo, Stellar, Newbook) have expanded their market from self-storage into marine and campgrounds. They are aggressively embedding AI across their entire platform and were voted "Best of Business" by Inside Self Storage for 2025.

## Competitive Advantages
- **Dominant Market Share**: They are the undisputed #1 technology provider in the niche self-storage industry, with a massive network effect from their marketplace (SpareFoot) and management software.
- **Integrated Ecosystem**: Unlike point solutions, Storable offers a fully integrated platform covering management, marketing, payments, insurance, and access control.
- **AI-First Innovation**: They are leveraging decades of operational data to build proprietary AI that executes real work (not just reporting) within existing workflows.
- **Multi-Industry Reach**: Having expanded beyond self-storage into marine, RV, and campgrounds, they have a diversified TAM (Total Addressable Market) in specialty real estate.

## Strategic Focus
- **AI Integration**: Deepening AI capabilities to automate repetitive tasks, optimize pricing, and improve tenant conversion and retention.
- **Platform Unification**: Continuing to unify the various acquired products into a seamless, single-platform experience.
- **International Expansion**: With a distributed team and customers globally, they are focused on scaling their technology to new markets.
- **Product-Led Growth**: Using their marketplace (SpareFoot) to drive leads and upsell operators onto the full management platform.

## Why Work Here
- **Remote-First Culture**: The team is fully remote in the U.S. and Romania, with hybrid models in India and Australia. They support asynchronous collaboration across time zones.
- **Flexibility & Work-Life Balance**: Unlimited PTO, flexible work hours, "Paw"ternity Leave (pet bereavement), and Volunteer Time Off.
- **Comprehensive Benefits**: Strong health/wellness plans (HSA with employer contribution), 401(k) matching, direct student loan payments, and a performance bonus program.
- **Growth & Development**: Mentor program, shadowing opportunities, access to online courses (LinkedIn Learning), and a strong "promote from within" ethos.
- **Inclusive Environment**: Active DEI program with Employee Resource Groups (ERGs). They offset 100% of Scope 2 emissions and plant a tree for every new hire.
- **Tech Stack Variety**: Engineers work with a diverse stack including PHP, .NET/C#, Ruby on Rails, Node.js, React, Vue.js, Go, Python, AWS, Terraform, and more.

## Sources
1. [storable.com - Careers Page](https://www.storable.com/about-us/culture/careers/)
2. [storable.com - Main Site](https://www.storable.com/)
3. [storable.com - About Us](https://www.storable.com/about-us/)
4. [storable.com - Our Story](https://www.storable.com/about-us/our-story/)
5. [builtin.com - Storable Profile](https://builtin.com/company/storable)

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