---
title: 'Travel Advisor (Fluent in English) at ATI Business Group'
canonical: 'https://feeny.ai/job/travel-advisor-fluent-in-english-ati-business-group-south-tangerang-1wvf686xm09h'
type: 'job'
last_seen: '2026-09-08'
---

# Travel Advisor (Fluent in English) at ATI Business Group

- **Company:** ATI Business Group
- **Location:** South Tangerang, Indonesia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/atibusinessgroup/fa251c20-9a96-4f8b-83dc-515148b8c9ac

## Job description

Are you someone who enjoys solving travel challenges and making sure every detail of a trip is handled smoothly? Do you thrive in a fast-paced environment where you can assist travelers, manage complex requests, and turn travel needs into seamless experiences? If you have a passion for travel and enjoy delivering exceptional customer service, this could be the right opportunity for you.

We are looking for a Travel Advisor to support one of our US-based clients by managing travelers’ end-to-end travel needs. This role will be responsible for handling travel requests, creating itineraries, managing air and land bookings, processing refunds, and resolving traveler inquiries through email and chat. You will play an important role in delivering accurate, timely, and professional travel support while maintaining high customer service standards.

## Key Responsibilities

- Handle end-to-end travel requests directly from travelers, including itinerary creation and travel arrangements.
- Manage airline ticketing, hotel, car, and train reservations.
- Process refunds and assist with changes or other travel-related requests.
- Resolve traveler inquiries related to air and land bookings through email and chat.
- Respond to inquiries accurately, professionally, and within the required service timelines.
- Identify and escalate complex or higher-level inquiries to the appropriate team or channel.
- Maintain a consistently high standard of customer service and ensure a positive traveler experience.
- Ensure all travel arrangements and transactions are completed accurately and efficiently.

Is this you?

- Excellent written and spoken English proficiency (minimum B2–C1).
- Proven experience in customer service and/or the travel industry.
- Experienced in GDS system (Amadeus, Galileo, Sabre) is a plus.
- Strong communication, problem-solving, and customer service skills.
- Good attention to detail and ability to manage multiple travel requests efficiently.
- Willingness to work on a permanent night shift.
- Willingness to work on weekends and public holidays based on operational requirements.
- Willingness to be placed in BSD, Tangerang and/or Jakarta.

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

## About ATI Business Group

## Company Overview
- **One-liner**: ATI Business Group is a business process outsourcing (BPO) and technology solutions provider specializing in the travel, aviation, and hospitality industries.
- **Entity Type**: Private (no disclosed funding)
- **Headquarters**: Jakarta, Indonesia
- **Founded**: 2001
- **Founders**: David Harsamto (Co-Founder & CFO), with Brad Holman (CEO) leading the commercial side since 2010

## Core Business
- **Primary industries**: Travel, aviation, hospitality, business process outsourcing (BPO), and travel technology
- **Target customers**: Travel agencies, airlines, hotel groups, and other travel/hospitality organizations (B2B, enterprise)
- **Mission / purpose statement**: To help travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.

## Products & Services
- **Fare Filing & Fare Loading**: Managing fare data across multiple Global Distribution Systems (GDS) for airlines and travel sellers.
- **Ticketing & Refund Operations Support**: End-to-end ticketing, reissuance, and refund processing.
- **Finance & Accounting Support Services**: Outsourced accounting, reconciliation, and financial reporting for travel companies.
- **Fare Audit Services**: Auditing fare calculations to ensure accuracy and revenue protection.
- **Business IT Development**: Custom software development and automation solutions (including RPA and AI) for travel operations.
- **Call & Chat Support**: Multilingual customer contact center services for travel and hospitality clients.
- **Client Corporate Finance**: Finance and operations associate roles supporting client back-office functions.

## Market Standing
- **Valuation**: Not publicly available
- **Key metric**: Annual revenue estimated at ~$588K (based on third-party estimates) – note this figure appears low relative to headcount and may not be verified; private company, no official disclosure.
- **Headcount**: 1,034 employees (as of 2026), +8.6% growth YoY
- **Notable clients/partners**: Garuda Indonesia (flagship client for fares management platform), and other airlines, travel agencies, and hospitality brands.
- **Growth signals**: Strong hiring momentum – active job postings grew +141% year-over-year; expanded automation and AI team (hiring Automation & AI Lead, AI Engineer); global footprint across 8 countries.

## Competitive Advantages
- **Deep domain expertise**: Over 20 years focused exclusively on travel and aviation BPO, giving them institutional knowledge of airline pricing, GDS systems, and global distribution.
- **End-to-end service stack**: Covers fare filing, ticketing, refunds, audit, finance, IT development, and contact center – a one-stop shop for travel operations.
- **Scalable offshore model**: Majority of workforce in Indonesia (77%) allows competitive cost structures while maintaining English-language capabilities for global clients.
- **Technology-led transformation**: Investing in automation, AI, and robotic process automation (RPA) to drive efficiency gains for clients.

## Strategic Focus
- **Current priorities**: Scaling automation and AI capabilities (recently posted roles for Automation & AI Lead and AI Engineer), expanding service lines, and deepening relationships with existing travel/hospitality clients.
- **Direction for growth**: Enter new geographies (presence in US, Australia, India, Maldives, Thailand, Poland, Canada); continue to build the ATI Academy for structured talent development; leverage technology to move from pure BPO to technology-enabled services.

## Why Work Here
- **Culture**: Team-driven environment focused on collaboration, clear roles, and measurable impact. Review ratings: 3.6/5 (168 reviews) – work-life 3.6, compensation 3.8, culture 3.6, career 3.2.
- **Work policy**: On-site positions (Central Jakarta and BSD South Tangerang) – currently no remote/hybrid model evident from job postings.
- **Training & growth**: ATI Academy provides structured onboarding and upskilling; employees report clear career paths.
- **Global exposure**: Opportunity to work with international clients across multiple time zones and cultures.
- **Rewards**: Competitive compensation (especially for the local market) and recognition programs.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/ati-business-group)
2. [ATI Business Group official site](https://atibusinessgroup.com/jobs/)
3. [Lever careers page (job listings)](https://jobs.lever.co/atibusinessgroup)
4. [ATI Business Group leadership page](https://atibusinessgroup.com/leadership/)
5. [Craft.co company profile](https://craft.co/ati-business-group)

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