---
title: 'Travel Concierge at Atlas'
canonical: 'https://feeny.ai/job/travel-concierge-atlas-united-states-x2k5dqatygs9'
type: 'job'
last_seen: '2026-09-10'
---

# Travel Concierge at Atlas

- **Company:** Atlas
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/atlas/5030b74a-d291-433b-8679-e22e7bdccdb6

## Job description

Location: Remote Employment Type: Full Time

## About Atlas

Atlas is the concierge charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals and companies who rely on Atlas for insider access, curated service, and unmatched reliability. In just two years, we’ve organically scaled to hundreds of millions in spend volume, growing double digits month over month. Backed by Y Combinator, Valar Ventures (Peter Thiel), Eric Schmidt, Elad Gill, and other leading fintech and consumer investors, Atlas is building the modern alternative to Amex Centurion, with a high-margin, high-growth model and a clear path to over $1B in spend volume. Our team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more.

## The Role

As a Travel Concierge on the Travel & Lifestyle team, you are on the front lines of the Atlas member experience. You’ll handle complex, high-value requests in real time, bringing taste, precision, and calm execution to everything from international travel to last-minute lifestyle needs. This role is built for someone who genuinely enjoys solving hard problems for discerning, well-traveled members. You know how to move quickly without cutting corners, communicate clearly under pressure, and make judgment calls that protect both the member experience and the Atlas brand. You’ll work closely with internal teams and external partners to deliver thoughtful, concierge-level support, especially during overnight hours when speed, ownership, and judgment matter most. You must be willing to work on the days and times listed above.

What You’ll Do:

- Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including:
- Luxury hotels, resorts, and private villas
- Commercial flights and private aviation
- Dining reservations, events, and exclusive experiences
- Ground transportation and complex logistics
- Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through.
- Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly.
- Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail.
- Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality.
- Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs.
- Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function.

What We’re Looking For:

- 2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management
- Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight
- Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations
- Excellent written communication skills and a client-first mindset
- High level of discretion and comfort handling sensitive member information
- Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities
- Comfort working nights, weekends, and holidays as part of a globally distributed service model

Nice to have:

- Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes
- Familiarity with tools like Zendesk, CRM systems, or internal case management platforms
- Existing relationships with luxury hospitality brands (Aman, Rosewood, Belmond, Six Senses, etc.)

You also bring:

- Luxury travel experience required
- Calm under pressure and sound judgment in ambiguous situations.
- Strong ownership mentality; you don’t wait to be told what to do.
- Attention to detail without losing sight of the bigger picture.
- A collaborative mindset and respect for operational rigor.

## Why Join Us

- Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet.
- Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision.
- Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members.
- Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives.
- 401k
- Flexible Time Off
- A remote environment with flexibility when needed.

The salary range for this position is between $90,000- $100,000. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a full-time, exempt position. In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.

## About Atlas

## Company Overview
- **One-liner**: Atlas is an invite-only charge card and lifestyle platform offering premium travel, dining, and event access for high-net-worth individuals.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Not publicly disclosed on major sources (co-founder & CTO is Kenan Pulak; founding member/investor is Arnav Kapur)

## Core Business
- **Primary industry**: Financial Services / Fintech / Lifestyle
- **Target customers**: High-net-worth individuals and families (B2C, premium/ultra-premium segment)
- **Mission or purpose statement**: To provide a spend management and lifestyle platform that offers exclusive access to dining, travel, and events, all managed through a single, intuitive app and card.

## Products & Services
- **[Atlas Card]**: An invite-only, metal charge card (Visa Infinite) with no pre-set spending limits. Features include laser-etched personalization, premium purchase protection, and dynamic spending limits.
- **[Atlas App]**: A mobile application for managing all card activity, booking travel, accessing concierge, and viewing rewards.
- **[Atlas Concierge]**: A text-based concierge service that handles restaurant reservations, event tickets, hotel bookings, and private jet charters.
- **[Atlas Travel]**: A booking platform offering 5x points on hotels, private charters, luxury car rentals, and more.
- **[Atlas Dining]**: Access to dedicated tables at top restaurants in NYC, LA, SF, Miami, and worldwide.
- **[Atlas Experiences]**: Access to sold-out concerts, sporting events (F1, US Open), and exclusive experiences.
- **[Atlas Rewards]**: Points program earning 5x on Atlas Travel and 1x on all other purchases, redeemable for hotel stays, airline miles, or statement credits.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Total Funding**: $84.2M (as per CB Insights, including a $40M round announced April 2026)
- **Key Metric**: $40M funding round co-led by Elad Gil and Verified Capital (April 2026)
- **Notable Investors/Partners**: Elad Gil, Verified Capital, 01 Advisors, Marathon Management Partners. Partnership with Visa (Visa Infinite network).
- **Growth Signals**: 
  - Headcount grew 86% year-over-year to 58 employees (LinkedIn).
  - Website traffic grew 344% year-over-year, with 586,500 monthly visits.
  - LinkedIn followers grew 234% yearly.
  - $5,000+ in annual embedded credits and offers for members (starting July 2026).

## Competitive Advantages
- **Invite-only model**: Creates exclusivity and a curated member base.
- **Integrated concierge + card**: Combines spending, rewards, and lifestyle access in one platform—differentiating from traditional cards or standalone concierge services.
- **High-value credits**: $5,000+ in annual travel and lifestyle credits with potential to unlock up to $13,000 through spend milestones.
- **Visa Infinite benefits**: Full suite of travel protections, purchase security, and global acceptance.
- **Personalized experience**: Custom laser-etched card, dynamic spending limits, and a dedicated concierge.

## Strategic Focus
- **Scaling membership**: Currently invite-only with a waitlist, indicating controlled growth to maintain exclusivity and service quality.
- **Expanding partnerships**: Growing relationships with top restaurants, hotels, and event providers globally.
- **Product development**: Building a powerful, intuitive app to replace traditional booking websites and card apps.
- **Talent acquisition**: Hiring across engineering (AI, web), operations, and people functions to support rapid growth.

## Why Work Here
- **High-growth environment**: 86% headcount growth in the past year, indicating a fast-paced, scaling startup.
- **Office-first culture**: In-office roles in San Francisco and New York, with a focus on collaboration.
- **Talent from top companies**: Team includes alumni from Revolut, Balance, Point Card, Instagram, and other fintech/lifestyle brands.
- **Engineering focus**: Roles like Founding Applied AI Engineer and Web Engineer suggest a strong emphasis on building proprietary technology.
- **Unique product**: Opportunity to work on a premium, high-touch product in the intersection of fintech, travel, and lifestyle.
- **Leadership**: Experienced leadership team including VP of Engineering, VP of Operations, and Head of Growth from notable companies.

## Sources
1. [atlascard.com](https://atlascard.com/)
2. [LinkedIn - Atlas](https://www.linkedin.com/company/atlascard)
3. [Built In - Atlas](https://builtin.com/company/atlas-atlascardcom)
4. [CB Insights - Atlas Card](https://www.cbinsights.com/company/point-card)
5. [Atlas Jobs](https://jobs.ashbyhq.com/atlas)

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