--- title: 'Travel Operations Manager | Remote | Luxury Travel Leadership at Fresh Prints' canonical: 'https://feeny.ai/job/travel-operations-manager-remote-luxury-travel-leadership-fresh-prints-m2cvcvtq6abm' type: 'job' last_seen: '2026-11-09' --- # Travel Operations Manager | Remote | Luxury Travel Leadership at Fresh Prints - **Company:** Fresh Prints - **Location:** Philippines - **Work type:** remote - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-09 - **Apply:** https://job-boards.greenhouse.io/freshprints/jobs/6241849004 ## Job description ## About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier. At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. Think of us as your personal talent agent — and good luck with the application! 😊 Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews. ## About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world. Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication. ## The Role We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company. You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable. ## What You’ll Do Lead and Develop Your Team - Manage 3–4 Team Leads across all concierge functions. - Provide daily coaching, feedback, and support to develop their judgment and leadership. - Build a culture where ownership, precision, and empathy are balanced with speed and quality. - Conduct regular reviews to support team member growth and performance. Own Shift Operations - Direct all client-facing operations during your shift with real-time decision-making. - Allocate resources, manage escalations, and resolve complex issues with calm confidence. - Ensure seamless handovers between shifts—nothing falls through the cracks. - Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management. Deliver Exceptional Client Experiences - Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. - Personally handle VIP clients and high-complexity situations requiring senior judgment. - Ensure clients receive timely updates, proactive solutions, and service exceeding expectations. - Turn service recovery moments into opportunities that strengthen client relationships. Drive Process Excellence - Submit at least two documented process improvements per month that increase efficiency or quality. - Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically. - Partner with Process Management and other teams to streamline workflows. - Use data to make decisions, validate improvements, and track impact. Collaborate Across Ascend - Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts. - Represent the voice of both clients and your team in strategic discussions. - Contribute insights that shape how we grow globally while maintaining service quality. ## What You Bring Must Have - 4+ years in luxury travel, hospitality, or high-touch service operations. - 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks. - Strong Sabre proficiency —comfortable with fare rules, complex routing, and ticketing. - Data-driven approach—you use metrics to spot trends and improve performance. - Excellent written and verbal communication—you can coach with clarity and write polished client messages. - Calm under pressure—when everything hits at once, you’re the steady presence. ## Nice to Have - Experience with international business/first-class bookings or award travel programs. - Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms. - Track record of building or improving operational processes, SOPs, or training programs. - Experience managing remote, global teams. - Background in luxury hospitality brands (hotels, premium concierge services). You don’t need to check every box—if you have ~80% of the skills and the drive to learn, we want to hear from you. What Makes You Stand Out - You’ve turned around an underperforming team or operation (and can show the metrics). - You’re known as the manager people want to work for because you make them better. - You have a reputation for spotting issues before they become problems. - You think in systems but lead with empathy—process without people is just bureaucracy. - You’re comfortable being hands-on when needed while developing others to take ownership. ## Why Ascend Clear Growth Path Your progression: Concierge Manager → Senior Concierge Manager → Associate Director → Director. We promote from within based on demonstrated performance and impact, not politics or tenure. Build, Don’t Just Maintain We’re implementing our concierge framework and career systems right now. You’re not inheriting a rigid legacy system—you’re helping shape how Ascend’s operations scale globally. Real Support - We hire proficient people—you won’t be carrying underperformers. - Regular reviews with clear metrics and feedback. - Head of People who understands operations and partners with you. - Process Management team dedicated to making your job easier. Work-Life Balance - Predictable scheduling—you’ll know your shift in advance. - Proper handovers—the next manager gets everything they need. - Global team—talented colleagues across continents. - Merit-based performance incentives. Learn While You Lead - Advanced travel optimization strategies used by elite professionals. - Lead global teams with shared metrics and real-time decision-making. - Collaborate cross-functionally with Product, Engineering, and Operations. - Gain operational leadership experience at a venture-backed company growing 5x year-over-year. What Success Looks Like First 90 Days: - Learn systems and tools (Sabre, Asana, Periskope, booking platforms). - Lead shifts independently with 95%+ SLA adherence. - Begin coaching Team Leads effectively. - Identify your first improvement opportunities. Within 6–12 Months: - Consistently deliver 95%+ SLA and 98%+ accuracy. - Achieve strong team sentiment scores (8/10+). - Lead at least one initiative that measurably improves client satisfaction or efficiency. - Build strong relationships with frequent travelers. ## Our Values - Customer Obsession: We win when our customers win. - Urgency with Impact: Clients expect answers in minutes, not hours. - Radical Candor: Honest, direct, respectful feedback builds trust. - Ownership: If something breaks, we fix it. - Relentless Excellence: Good enough is never enough. ## About Fresh Prints ## Company Overview - **One-liner**: Fresh Prints is a custom apparel company that designs and prints merchandise for collegiate organizations, schools, and businesses, operating through a network of student campus managers. - **Entity Type**: Private (bootstrapped, acquired by founders for $16,000) - **Headquarters**: New York, NY, USA (with offices in Manila, Philippines and Hyderabad, India) - **Founded**: 2009 - **Founders**: Originally co-founded by Jason Israel and Sasha Sherman; later acquired and led by Jacob Goodman, Josh Arbit (CEO), and Jolijt Tamanaha (co-owner) ## Core Business - **Primary industry**: Custom apparel / collegiate merchandise - **Target customers**: B2B (Greek organizations, student clubs, university departments, companies) and B2C (through campus managers) - **Mission or purpose statement**: Not publicly stated, but the company emphasizes "living and working with purpose," meritocracy, and investing in individual development. ## Products & Services - **Custom Apparel**: T-shirts, sweatshirts, sweatpants, bottles, hats, and other merchandise – designed and printed for student organizations, Greek societies, corporate clients, and events. (Service-oriented, design + printing) - **In-House Apparel Line**: Launched in 2021, a matching sweat set (sweatshirt and sweatpants) sold directly. (Retail product) - **Campus Manager Program**: A network of student representatives (380+ active) who sell to their campus communities, supported by training, design tools, and order financing. (Sales channel / internship program) ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Revenue reported as $40 million (2022) per Wikipedia; LinkedIn estimates $6.3M (possibly a different calculation). Conflicting reports – both cited. - **Notable Investors/Partners**: Bootstrapped; no external investors. Licensed vendor for Affinity Licensing (Greek organizations) and Collegiate Licensing Company (universities). - **Growth Signals**: - 380+ active campus managers, up from 120 in 2016 and 625 in 2022 (Wikipedia). - 400+ total team members, 928 employees on LinkedIn (including campus managers?). - Expanded into new verticals via "Frontier" division (real estate, luxury travel, jewelry, fintech). - Operating in 486+ schools, 16,566,500+ orders placed. ## Competitive Advantages - **Unique sales model**: A distributed network of college students (Campus Managers) who act as local brand ambassadors – low cost, high-touch, and scalable. - **Meritocracy**: Promotes a culture where "your voice is as loud as the quality of your input, not your title." - **Vertical integration**: In-house design, printing, and logistics across multiple countries. - **Strong brand affinity**: Trusted by major universities (e.g., University of Virginia, University of Florida, University of Pennsylvania). ## Strategic Focus - **Diversification beyond apparel**: The "Frontier" division is building new businesses in travel, real estate, jewelry, banking, and fintech staffing. - **Global expansion**: Operations in the US, India, and Philippines – with remote-first roles across these hubs. - **Talent development**: Heavy investment in internal training and career growth; 99% of campus managers say Fresh Prints helped them get jobs, and 87% say skills developed helped their career grow. ## Why Work Here - **Culture**: Meritocratic, purpose-driven, with a focus on individual development. The company values "ambitious" people who want to "live and work with purpose." - **Remote/Hybrid policy**: Multiple roles are remote (India, Philippines, US), though New York HQ is in Manhattan. Offices in Hyderabad and Manila. - **Perks**: Not detailed, but the company offers scholarships and a strong emphasis on growth and ownership. - **Engineering culture**: Growing tech team (Full Stack Engineer, ML Engineer, etc.) working on internal tools, signal processing, and e-commerce support. ## Sources 1. [freshprints.com](https://www.freshprints.com/about-us) 2. [greenhouse.io](http://job-boards.greenhouse.io/freshprints) 3. [wikipedia.org](https://en.wikipedia.org/wiki/Fresh_Prints) 4. [linkedin.com](https://www.linkedin.com/company/fresh-prints) 5. 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