---
title: 'Trust & Integrity Specialist at Solace'
canonical: 'https://feeny.ai/job/trust-integrity-specialist-solace-united-states-c02tgwzxr982'
type: 'job'
last_seen: '2026-10-19'
---

# Trust & Integrity Specialist at Solace

- **Company:** Solace
- **Location:** United States
- **Compensation:** $30–$31/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/solace/eb4f98da-04c3-4b5e-85e8-cf8a9d55a689

## Job description

## About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement [here](https://www.bloomberg.com/news/articles/2026-02-10/vcs-give-solace-health-1-billion-valuation-for-patient-advocacy-tech?accessToken=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzb3VyY2UiOiJTdWJzY3JpYmVyR2lmdGVkQXJ0aWNsZSIsImlhdCI6MTc3MDczMDg4MywiZXhwIjoxNzcxMzM1NjgzLCJhcnRpY2xlSWQiOiJUQThVUzhLR0NURzEwMCIsImJjb25uZWN0SWQiOiJBRDYxODI0MTc0ODM0MTk0QTRENUZFNzkwMzNGMDJGNSJ9.TE2pFUAOQAPMUXFlzoQ7zeJvctq7cSibbZqtIwhW-2U&leadSource=uverify+wall).

## About the Role

We're looking for a Trust & Integrity Specialist to protect the integrity of the patient experience and the Solace platform. Sitting within the Customer Experience team, you'll serve as a dedicated resource for identifying, investigating, and resolving situations that pose risk to the patient or advocate experience. This role sits at the intersection of patient safety, conduct oversight, and operational risk. You'll own the review of flagged cases, monitor for emerging patterns, manage complaints with care and urgency, and ensure that the people and systems patients interact with are operating within Solace's protocols and standards. Reporting to the T&I Manager, you'll work closely with QA, operations, and internal stakeholders to maintain a trustworthy, safe, and high-quality experience for every patient we serve. Today this work centers on advocate-facing cases; as Trust & Integrity expands, the same function will extend to other patient-facing groups (CX, physicians, and beyond).

## What You'll Do

Patient Safety & Complaint Management

- Serve as the primary point of escalation for patient safety concerns, complaints, and adverse experience reports
- Investigate and resolve complaints in a timely, thorough, and empathetic manner, documenting findings and outcomes with precision
- Identify when a patient situation requires urgent intervention and coordinate an appropriate response across CX and operations
- Ensure patients feel heard and supported throughout any complaint or escalation process

Conduct & Risk Oversight

- Review flagged reports from internal stakeholders regarding the behavior or conduct of any patient-facing individual or team
- Assess whether conduct aligns with Solace's ethical guidelines and engagement standards, distinguishing conduct/trust issues from process-conformance issues
- Maintain accurate, confidential records of all investigations and outcomes

Risk Monitoring & Pattern Analysis

- Monitor patient feedback, escalation data, and operational signals to identify emerging risk patterns before they become systemic
- Track complaint trends, root causes, and repeat issues; surface insights to CX leadership with recommended mitigations
- Contribute to risk reporting cadences and flag high-priority issues in real time
- Support the development of internal playbooks and response protocols for common risk scenarios

Cross-Functional Partnership

- Act as a trusted point of contact for internal stakeholders (operations, clinical, product) who surface risk or safety concerns
- Partner with QA to distinguish systemic quality issues from individual trust and safety incidents, ensuring each is handled appropriately
- Contribute to policy and SOP updates that reduce risk and strengthen the patient-advocate relationship

## What You Bring to the Table

- Experience in trust and safety, patient advocacy, healthcare operations, compliance, or a related field
- A calm, methodical approach to high-stakes or sensitive situations. You don't rattle easily and you know how to de-escalate
- Strong investigative instincts: you ask the right questions, follow the evidence, and reach sound conclusions
- Exceptional written communication skills with the ability to document cases clearly and handle sensitive topics with discretion
- Familiarity with complaint management, incident review processes, or risk frameworks
- Comfort navigating ambiguity and making judgment calls when situations don't fit neatly into a playbook
- Collaborative by nature: you work well across functions and build trust quickly with stakeholders
- A deep commitment to patient welfare and a clear sense of what's at stake

Applicants must be based in the United States.

Up for the Challenge? We look forward to meeting you.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or [ashbyhq.com](http://ashbyhq.com). Report suspicious activity to recruiting@solace.health or advocate@solace.health.

## About Solace

## Company Overview
- **One-liner**: Solace is a healthcare advocacy platform that connects patients with dedicated, experienced healthcare advocates (nurses and care specialists) who navigate the complex U.S. healthcare system on their behalf, covered by insurance.
- **Entity Type**: Private (Series C)
- **Headquarters**: Redwood City, California, United States (also listed with an Austin, Texas address)
- **Founded**: 2022
- **Founders**: Jeremy Gurewitz (CEO) & Sara Sargent (CPO)

## Core Business
- **Primary industry**: Healthcare advocacy, care navigation, patient support services
- **Target customers**: B2C (patients and families with complex or chronic health needs) / B2B (health plans, employers, and organizations like The American Legion) / Enterprise
- **Mission**: To empower patients, improve outcomes, and restore the promise of the U.S. healthcare system.

## Products & Services
- **Solace Advocacy Platform (Core Service)**: A service that pairs patients with a dedicated healthcare advocate—a registered nurse or care specialist with an average of 16+ years of experience. The advocate helps navigate diagnoses, coordinate care, understand insurance benefits (Medicare, commercial insurance), find specialists, schedule appointments, and manage continuity of care across different providers and systems (VA, private, Medicare). This service is covered by insurance (including UnitedHealthcare, Aetna, BCBS, Cigna) for eligible members.
- **American Legion Partnership**: A specialized program offering dedicated healthcare advocacy to veterans and their families, helping them navigate both VA and private healthcare systems.

## Market Standing
- **Valuation/Market Cap**: $1 Billion (as of February 2026, per reports from their Series C raise) [cbinsights.com]
- **Key Metric**: Total Funding of $204M raised to date.
- **Notable Investors/Partners**:
    - **Lead Investors (latest round)**: IVP (Series C lead) [linkedin.com]
    - **Other Investors**: Menlo Ventures (Series B lead), Inspired Capital Partners (Series A lead), Torch Capital, SignalFire, RiverPark Ventures [cbinsights.com]
    - **Key Partner**: The American Legion (nation's largest veterans service organization) [businesswire.com]
- **Growth Signals**:
    - **Valuation**: Reached $1B valuation in early 2026, just 4 years after founding. [cbinsights.com]
    - **Funding**: Raised $130M Series C in Feb 2026, following a $60M Series B in May 2025. [linkedin.com]
    - **Headcount**: 562 employees as of mid-2026, with a yearly growth rate of +402.6%. [linkedin.com]
    - **LinkedIn Growth**: 24,608 followers, with a yearly growth of +265.7%. [linkedin.com]
    - **Recognition**: Named to Jeffrey Bussgang's 2026 "Rocket Ship Startup List" of 35 Supernova companies out of 900 evaluated. [linkedin.com]
    - **New Markets**: Expanded services to commercially insured patients (Feb 2026). [cbinsights.com]

## Competitive Advantages
- **Insurance Coverage Model**: Unlike many advocacy services that are paid out-of-pocket, Solace is covered by major insurance plans (UnitedHealthcare, Aetna, BCBS, Cigna), removing the cost barrier for patients.
- **High-Touch, Longitudinal Care**: Each patient is paired with a single, dedicated advocate for the entire care journey, providing continuity. Advocates are highly experienced (avg. 16+ years).
- **Deep Veteran Focus**: A exclusive partnership with The American Legion gives them a unique and powerful distribution channel and brand credibility in the massive veterans' healthcare market.
- **Strong Traction & Funding**: Achieving unicorn status ($1B valuation) in just 4 years signals strong investor confidence and business model validation.

## Strategic Focus
- **Scale the Advocate Network**: Hiring heavily for clinical roles (Lead Advocate, Associate Researcher) to meet growing demand.
- **Deepen Insurance Partnerships**: Expanding coverage to more commercial and government insurance plans to reach a wider patient base.
- **Expand Veteran Programs**: Capitalizing on the American Legion partnership to become the leading patient advocacy solution for veterans.
- **Data & Technology Investment**: Hiring data analytics leads and impact researchers, suggesting a focus on measuring outcomes and using data to improve the platform and the care experience.

## Why Work Here
- **Mission-Driven Work**: Employees are motivated by a clear, tangible social impact—solving real suffering within a broken healthcare system. The company culture is described as one where the problem is "real, and so are the people living it."
- **Fully Remote & Anti-Meeting Culture**: The company is a "productive, fully-remote team" with a strong "anti-meeting culture" that values asynchronous work and quality conversations. [solace.health]
- **High-Growth Environment**: With 562 employees and a 402% yearly headcount growth rate, this is an extremely fast-scaling startup. This offers significant career advancement opportunities but also requires adaptability and a bias for action.
- **Culture of Feedback & Excellence**: The company values "feedback as a gift" and has a "bias toward action," emphasizing learning from mistakes while holding a high standard for performance.
- **Vibrant Work Environment**: High employee rating on LinkedIn (4.5/5.0) with strong marks for Work-Life (4.2) and Compensation (4.3). [linkedin.com]
- **Culture of Beauty**: The company believes in "functional beauty" in all they build, from design to code, fostering a culture of quality and delight.

## Sources
1. [Solace Careers Page](https://www.solace.health/careers)
2. [Solace Website](https://www.solace.health/)
3. [Solace LinkedIn Page](https://www.linkedin.com/company/find-solace)
4. [CBInsights - Solace Company Profile](https://www.cbinsights.com/company/solace-2)
5. [BusinessWire - American Legion Partnership](https://www.businesswire.com) (Source for business wire data)

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