---
title: 'Trust & Safety Associate at ZipRecruiter'
canonical: 'https://feeny.ai/job/trust-safety-associate-ziprecruiter-phoenix-gn95tgb9c4aw'
type: 'job'
last_seen: '2026-09-11'
---

# Trust & Safety Associate at ZipRecruiter

- **Company:** ZipRecruiter
- **Location:** Phoenix, AZ
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/ziprecruiter/jobs/8129365

## Job description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is verified. Your work directly impacts the safety and success of millions of job seekers, safeguarding them from fraud and helping us fulfill our mission. If you are a detail-oriented investigator with a passion for doing the right thing, this role is for you.

The target start date for this role is 9/14/2026.

Responsibilities:

- Protect Our Users: Investigate potential fraud, account takeovers, and policy violations to maintain a safe and reliable platform.
- Verify and Validate: Proactively connect with new employers via phone (inbound and outbound) and email to verify their accounts, ensuring a high-quality experience from the start.
- Uphold Quality Standards: Meticulously review job advertisements to ensure they comply with our guidelines and protect the integrity of the job seeker experience.
- Stay Ahead of Threats: Analyze and identify emerging scam trends, collaborating with the team to adapt and evolve our prevention strategies.
- Drive Improvement: Help refine and optimize our safety protocols and validation procedures, making our team more effective and efficient.
- Serve as an Expert: Provide interdepartmental support on account validation and act as a point of contact for user-reported concerns, handling sensitive issues with empathy and professionalism.

Qualifications:

- High school diploma or GED.
- 1-2 years of experience in a customer service, support, or client-facing role.
- Ability to attend mandatory in-office training sessions in our Phoenix, AZ office.
- 1-2 years of experience in fraud detection, compliance, content moderation, or a similar Trust & Safety role.
- A sharp eye for detail and a passion for investigation and problem-solving.
- Excellent time management and organizational skills; you can handle multiple complex tasks without missing a beat.
- A collaborative and positive mindset with a strong commitment to team success.
- Exceptional communication skills, with an ability to build rapport with customers and colleagues.
- A growth mindset with an eagerness to learn, listen patiently, and implement feedback.
- Proficiency with MS Office Suite (Word, Excel) or Google Workspace.

As part of our team you’ll enjoy:

- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan

The US base pay for this full-time position is $21.00/hr USD.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

## About ZipRecruiter

## Company Overview
- **One-liner**: ZipRecruiter operates a leading AI-powered online employment marketplace that actively connects job seekers with employers.
- **Entity Type**: Public (NYSE: ZIP)
- **Headquarters**: Santa Monica, California, USA (with additional offices in Phoenix, Arizona; London, UK; Tel Aviv, Israel)
- **Founded**: 2010
- **Founders**: Ian Siegel, Joe Edmonds, Ward Poulos, Adam Tichauer

## Core Business
- **Primary industry**: Online employment marketplace / human resources technology
- **Target customers**: B2B (employers of all sizes, from SMBs to enterprises) and B2C (job seekers)
- **Mission or purpose statement**: “To actively connect people to their next great opportunity.”

## Products & Services
- **ZipRecruiter Marketplace**: An AI-powered two-sided platform where employers post jobs and receive matched candidate recommendations, and job seekers find relevant roles and get real-time application status updates. (SaaS / Marketplace)
- **Phil (AI Career Advisor)**: An AI-driven assistant that personalizes the job seeker experience by recommending opportunities and providing guidance. (AI / Software)
- **Employer Tools**: Suite of hiring solutions including job distribution, candidate screening, and analytics dashboards. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not publicly available in the provided sources (refer to public stock listings for current market cap).
- **Key Metric**: Annual revenue reported in SEC filings (10‑K for fiscal year ended December 31, 2025 is available); the company employed over 800 people as of that date.
- **Notable Investors/Partners**: The company is publicly traded; notable early investors include institutional venture capital firms (specific names not provided in search results).
- **Growth Signals**:
  - Over 4.9 million businesses have used ZipRecruiter for hiring, and 172 million+ job seekers have used the platform.
  - #1 rated hiring site in the U.S. and #1 rated job search app on iOS and Android.
  - Recognized by Comparably, Newsweek (“Most Loved Workplaces” 2023), and Great Place to Work (2025).
  - Maintains a remote/hybrid workforce and offices in multiple locations.

## Competitive Advantages
- **AI‑powered matching technology**: Advanced deep‑learning NLP trained on billions of interactions continuously improves the relevance of job recommendations for both sides of the marketplace.
- **Network effects**: A large, active user base creates a virtuous cycle that attracts more employers and job seekers.
- **Brand recognition**: Consistently ranked as the #1 job site in the U.S., with high trust among job seekers and employers.

## Strategic Focus
- Continued investment in AI and machine learning to enhance matching accuracy and user experience.
- Scaling the marketplace by attracting more employers and job seekers, particularly in enterprise and staffing segments.
- Expanding remote‑work capabilities and maintaining a flexible, hybrid workforce to attract top talent.

## Why Work Here
- **Culture & Values**: The company emphasizes “fearless builders,” “excellence without egos,” inclusion, and belonging. Employee‑led groups and a safe environment for risk‑taking are core.
- **Work Flexibility**: Remote‑friendly for many roles; collaboration weeks are held several times a year to bring teams together in person. Offices are open in Santa Monica, Phoenix, and London.
- **Compensation & Perks**: Competitive compensation packages, health benefits, financial wellness resources, ample time off, and a stocked kitchen at offices.
- **Recognition**: Named a “Great Place to Work” (2025) and “Most Loved Workplace” (Newsweek 2023). Over half of leadership positions are filled internally, reflecting a commitment to career development.
- **Engineering Culture**: Focus on big data, machine learning, full‑stack development, and site reliability; many remote and on‑site engineering roles open (Senior Software Engineer, ML, Big Data, etc.).

## Sources
1. [sec.gov – ZipRecruiter 10‑K Filing (FY2025)](https://www.sec.gov/Archives/edgar/data/1617553/000161755326000025/ziprecruiterinc_20260225x.pdf)
2. [ziprecruiter.com – About Us](https://www.ziprecruiter.com/about)
3. [ziprecruiter.com – Careers](https://www.ziprecruiter.com/careers)
4. [greenhouse.io – ZipRecruiter Job Board](http://job-boards.greenhouse.io/ziprecruiter)
5. [linkedin.com – ZipRecruiter Company Page](https://www.linkedin.com/company/ziprecruiter)

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