---
title: 'Trust & Safety Investigator at 10a Labs'
canonical: 'https://feeny.ai/job/trust-safety-investigator-10a-labs-remote-419ndj65ygda'
type: 'job'
last_seen: '2026-10-20'
---

# Trust & Safety Investigator at 10a Labs

- **Company:** 10a Labs
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/10alabs/jobs/4421563009

## Job description

About 10a Labs: 10a Labs is the safety and threat-intelligence layer trusted by frontier AI labs, AI unicorns, Fortune 10 companies, and leading global technology platforms. Our adversarial red teaming, model evaluations, and intelligence collection enable engineering, safety, and security teams to stay ahead of evolving threats and deploy AI systems safely.

Location & Travel Expectations

We are primarily seeking candidates based in the Washington, DC, New York City, San Francisco Bay Area, and Denver metropolitan areas. Candidates hired in these locations will be expected to work from a 10a Labs office at least two days per week.

All new hires will participate in in-person onboarding in Washington, DC, New York City, or San Francisco during their first week. Occasional travel may also be required for interviews, in-person meetings, and other business needs.

We're growing our trust and safety operations and looking for contractor investigators who can dig into one or more specialty areas: Scaled Enforcement, Fraud & Scam Prevention, Privacy & Regulatory Compliance, or Emerging Risk Operations.

About the Role:

You'll be part of a broader trust and safety function, helping protect products and users from abuse, fraud, scams, and related risks across tools. The work is hands-on: clearing ticket queues, resolving cases, carrying out enforcement actions, and surfacing patterns worth flagging to your lead. Every decision is grounded in existing policy frameworks, with a clear path for escalating anything outside your scope.

Please note: this work involves exposure to difficult material, some of it sexual, violent, or otherwise disturbing in nature.

This position includes on-call coverage on a rotating basis, up to 7 days at a time, with no more than 5 consecutive days falling on weekends or holidays.

This is a remote, 6-month fixed term position.

In this role, you will:

- Work through assigned ticket queues, resolving cases while hitting quality, accuracy, and turnaround targets.
- Chip away at backlog by triaging cases according to urgency and risk, keeping pace with service-level goals.
- Evaluate evidence tied to enforcement reports and apply consistent, policy-aligned actions.
- Investigate flagged activity using internal tooling, documenting your reasoning and outcomes clearly.
- Route ambiguous or high-stakes cases to the right escalation path, backed by clear evidence and context.
- Spot emerging patterns, unusual spikes, or recurring tactics, and surface them to the team.

Requirements:

- 2–5 years of experience in trust and safety, fraud, privacy, compliance, or a similarly operational function.
- A track record managing ticket-based workflows against productivity and SLA benchmarks.
- Comfort applying policy frameworks consistently, while still knowing when to escalate.
- A sharp eye for detail, even at high case volumes.
- Pattern-recognition instincts, and the ability to summarize findings clearly for your lead.
- Experience with and willingness to handle difficult or sensitive material as part of the job.
- Familiarity with case management platforms, investigative tooling, and approved AI-assisted workflows.
- Flexibility to move across queues as priorities shift.

Preferred Qualities (but not required):

- Experience drafting case summaries or enforcement write-ups using standard templates.
- Comfort participating in calibration sessions to keep decisions consistent across the team.
- Strong writing skills for case notes, escalations, and user-facing communications.
- Sound judgment when handling sensitive data and content.

Compensation & Benefits:

- Work Environment: Fully remote, U.S.-based
- Health Benefits: Comprehensive health, dental, and vision coverage
- Time Off: Generous PTO and paid holiday schedule
- Retirement: 401(k) plan

## About 10a Labs

## Company Overview
- **One-liner**: 10a Labs is an applied research and technology company providing AI security, threat intelligence, and independent safety evaluations for frontier AI models and major technology platforms.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Washington, D.C., United States
- **Founded**: 2021
- **Founders**: Bobby McKenzie (Founder & CEO)

## Core Business
- **Primary industry**: AI Security & Safety, Threat Intelligence, Research Services
- **Target customers**: Frontier AI labs, AI unicorns, Fortune 10 companies, and leading global technology platforms (B2B, Enterprise)
- **Mission or purpose statement**: "The safety and threat-intelligence layer trusted by frontier AI labs... enabling engineering, safety, and security teams to stay ahead of evolving threats and deploy AI systems safely."

## Products & Services
- **Model Evaluations & Red Teaming**: Independent safety evaluations for frontier AI models, built for EU AI Act compliance and regulatory readiness. Includes scaled red teaming technology stress-testing generative and agentic AI systems against high-priority threats (CBRNE, Cyber Harms, Data Exfiltration, Model Distillation, Terrorism, Fraud, and more).
- **Threat Intelligence (Scout)**: Real-time monitoring for emerging threats to frontier AI systems, with proprietary threat intelligence delivered via API. Covers malicious tooling, novel abuse patterns, unauthorized access pathways, credential resale, jailbreaks, and dark web monitoring.
- **Model Defense & Integrity (Spartan)**: Advanced R&D in agentic AI systems, ML and RL model-distillation risks, and multimodal adversarial defenses to strengthen AI security and robustness.
- **Data Center Risk Analysis**: Assessment of risks to data centers stemming from geopolitical, regulatory, jurisdictional, and operational challenges.
- **Classification System**: A proprietary production ML pipeline with datasets and taxonomies informed by deep subject-matter expertise to detect emerging abuse patterns across text and other modalities.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total headcount of approximately 36 employees (as of mid-2025), with strong growth (+172.2% year-over-year).
- **Notable Investors/Partners**: Clients include frontier AI labs, AI unicorns, Fortune 10 companies, and leading global technology platforms. Alumni have gone on to OpenAI, Microsoft, Verizon, and other tech leaders. Talent sourced from organizations like the U.S. Department of State, Columbia SIPA, and the United Nations University.
- **Growth Signals**: Rapid headcount growth (+172.2% YoY), 32 active job postings in mid-2025, quarterly job posting growth of +166.7% and yearly growth of +3100.0%, indicating aggressive expansion across multiple departments (Research, Engineering, Threat Investigation, Data, Operations).

## Competitive Advantages
- **Specialized Focus**: A rare company fully dedicated to AI safety, security, and threat intelligence for frontier models, serving as an independent, expert safety layer.
- **Deep Expertise**: Combines subject-matter expertise (e.g., CBRNE, cyber, terrorism) with proprietary ML pipelines and red teaming technology.
- **Trusted Client Base**: Serves the most advanced AI labs and largest tech platforms, providing a unique vantage point on emerging threats.
- **Regulatory Readiness**: Built to help clients comply with frameworks like the EU AI Act, positioning them as a critical partner in the evolving regulatory landscape.

## Strategic Focus
- **Scaling the Team**: Aggressively hiring across engineering, research, threat investigation, and operations to expand capacity.
- **Advancing R&D**: Deepening research into agentic AI risks, model distillation, and multimodal adversarial defenses.
- **Global Expansion**: Posting roles in multiple regions (US, UK, Australia, France), indicating international growth.
- **Product Development**: Continuing to build out their suite of safety, intelligence, and evaluation products (Scout, Spartan, Classification System).

## Why Work Here
- **High-Impact Mission**: Work directly on ensuring the safe deployment of the world's most advanced AI systems, addressing critical security and societal risks.
- **Compelling Compensation**: Salary ranges for technical roles are highly competitive (e.g., $255K–$405K + Equity for exceptional engineers, per a recent hiring post).
- **Rapid Growth Environment**: Join a company in a strong growth phase (+172% headcount growth), offering significant opportunities for impact and career advancement.
- **On-Site Collaborative Culture**: While some roles are remote, many positions are in-office (Washington D.C., San Francisco, London), emphasizing a collaborative, hands-on work environment.
- **Strong Talent Network**: Surrounded by colleagues from top institutions and government agencies (State Department, UN, Columbia SIPA, Michigan State), fostering a culture of expertise and mission-driven work.
- **Comprehensive Roles**: Opportunities span from hands-on red teaming and software engineering to research and operations, appealing to a wide range of skills and career paths.

## Sources
1. [10alabs.com](https://10alabs.com/)
2. [Built In - 10a Labs](https://builtin.com/company/10a-labs)
3. [LinkedIn - 10a Labs](https://www.linkedin.com/company/10a-labs)
4. [Greenhouse - 10a Labs Jobs](https://job-boards.greenhouse.io/10alabs)

## Other roles at 10a Labs

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- [Senior Imminent Risk (Law Enforcement) Specialist – Evening Shift](https://feeny.ai/job/senior-imminent-risk-law-enforcement-specialist-evening-shift-10a-labs-tqbgysye7zwj) — Washington, DC
- [Principal Imminent Risk (Law Enforcement) Specialist](https://feeny.ai/job/principal-imminent-risk-law-enforcement-specialist-10a-labs-washington-7bhpn3h99w4b) — Washington, DC
- [Technical Recruiter](https://feeny.ai/job/technical-recruiter-10a-labs-remote-qh27k3ceaq5p)
- [Head of People](https://feeny.ai/job/head-of-people-10a-labs-remote-dnaky4g0xbrm)
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