---
title: 'Trust & Safety Product Operations Specialist at Instawork'
canonical: 'https://feeny.ai/job/trust-safety-product-operations-specialist-instawork-san-francisco-nfnq85p6wbng'
type: 'job'
last_seen: '2026-10-28'
---

# Trust & Safety Product Operations Specialist at Instawork

- **Company:** Instawork
- **Location:** San Francisco, CA
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/instawork/jobs/4723579006

## Job description

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

We are hiring a Trust & Safety Product Operations Specialist to investigate safety incidents and work with the Product and Legal teams to prevent the next one. You will report to the Director of Trust & Safety. You will turn what cases and data show into product feedback and process fixes.

This role uses AI throughout. You will prompt it to query data and build tools, and you will answer for what it produces.

## Key Responsibilities

Investigations & Policy

- Run safety investigations from intake through resolution. Weigh conflicting accounts against the evidence, and close each case with a written finding that a second reviewer can verify.
- Handle escalated tickets. Communicate clearly with professionals and partners, and with legal and law enforcement when a case requires it. Tie every resolution to the facts and to our terms.
- Apply Instawork’s Community Guidelines consistently, and propose revisions where cases expose gaps.

Data & Metrics

- Use natural language to generate SQL for our databases. Review each query’s logic and verify its results before you act on them.
- Identify fraud patterns and safety trends yourself, without a technical intermediary. Report what the data supports and where it falls short.
- Track the metrics that show whether Trust & Safety is working, including incident rate, time to first action, appeal overturn rate, and repeat-violation rate. Report results to Product and Legal against targets set by the Director of Trust & Safety.
- Investigate the cause when a metric moves off target, and recommend a response.
- Re-review a sample of closed cases each month to check that findings are accurate and consistent.

Product Operations & Automation

- Test new safety and enforcement features before launch, and send Product written defect reports.
- Help plan outreach to professionals and partners for each new feature, and track adoption from launch.
- Collect and analyze feedback from cases and support channels, and report what it implies for departmental and company planning.
- Build internal tools by prompting AI coding assistants. Check the logic and test the output before a tool touches a live case. Examples include scripts that assemble case evidence and workflows that route incoming reports. Keep data privacy and human review in each tool.
- Find the manual steps that slow investigations and replace them with automation or a tool you build. Maintain what you ship.

## What You Bring

- 1+ years in Trust & Safety, Operations, or Compliance.
- Demonstrated ability to weigh conflicting accounts and reach a fair finding under pressure, with a habit of checking your own bias.
- Daily professional use of AI to query data and build tools, and a working knowledge of where it fails.
- Fluency in Excel or Google Sheets, and comfort moving through internal systems to assemble facts.
- Experience tracking and reporting operational metrics, and judgment about which ones mislead.
- Ownership of each case until the underlying problem is solved.

## Nice to Have

- SQL, Python (Pandas), or a BI tool such as Looker or Tableau.
- Familiarity with AI coding assistants such as Codex, Claude Code, Cursor, or Replit, or with no-code tools such as Zapier.
- Experience working with external stakeholders such as clients, legal teams, or law enforcement.
- Experience testing or launching product features.
- Background in a marketplace or labor platform.

#LI-Onsite

## Our Values

- Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

- Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

- Always Be Learning We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

- Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

## About Instawork

Founded in 2015, [Instawork](https://www.instawork.com) is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at [www.instawork.com/about](http://www.instawork.com/about).

[Personnel Privacy Policy](https://info.instawork.com/legal/california-personnel-privacy-policy)

## About Instawork

## Company Overview
- **One-liner**: Instawork is a leading AI-powered labor marketplace that connects businesses with vetted, skilled hourly workers for shifts, temp-to-hire, and full-time roles across North America, and is expanding into humanoid robotics training.
- **Entity Type**: Private (pre-IPO; Series D stage)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2015
- **Founders**: Sumir Meghani (CEO), Deep Abhani (CTO)

## Core Business
- **Primary industry/industries**: Labor marketplace, flexible staffing, temporary staffing, AI-powered workforce management, robotics workforce training
- **Target customers**: B2B (businesses in hospitality, warehouse/logistics, manufacturing, retail, and light industrial sectors); also serves B2C (hourly workers seeking flexible shifts)
- **Mission or purpose statement**: "To create economic opportunities for local businesses and hourly workers across the globe" — empowering everyone to thrive in their careers.

## Products & Services
- **Instawork Platform (Core Marketplace)**: An AI-powered mobile app and web platform where businesses post shifts and workers browse and book them. Features background checks, skills verification, ratings, and automated payroll, taxes, and insurance. Fills 90% of jobs within 24 hours.
- **Instawork Robotics**: A new division that pays employees to help train humanoid robots, expanding Instawork’s labor marketplace into AI and robotics data generation and validation. Includes roles like Founding Machine Learning Lead, Field Engineering Technician, and Robotics AI Campus Lead.
- **Top Pro Program**: Rewards high-performing workers with access to more shifts and cash bonuses.
- **'Captains' Program**: Sends vetted on-site shift leaders to manage large groups of workers for businesses.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (pre-IPO private company); last known Series D valuation was not publicly reported.
- **Key Metric**: Over 7 million hourly workers in its network (source: [instawork.com/about](https://www.instawork.com/about)); over 40 markets across North America (expanding to 60+ cities); 2+ billion data signals optimizing worker/business connections; 90% of jobs filled within 24 hours.
- **Notable Investors/Partners**: Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator (source: [Greenhouse jobs page](https://job-boards.greenhouse.io/instawork)).
- **Growth Signals**: Launch of a dedicated Robotics division (2025-2026); active hiring for robotics, AI, and enterprise sales roles across multiple US and international hubs (San Francisco, Chicago, New York, Pittsburgh, Bengaluru, Vancouver, Monterrey, Austin, Atlanta, Philadelphia, Chapel Hill).

## Competitive Advantages
- **Network effects**: The largest platform connecting businesses to hourly workers (7M+ workers) creates a deep, defensible moat — more workers attract more businesses, and vice versa.
- **AI & data moat**: Billions of proprietary data signals (worker performance, fit, reliability) power a machine-learning engine that optimizes worker matching, increasing return rates and reducing churn.
- **Full-stack trust & safety**: Background checks, skills verification, worker ratings, on-shift insurance, and a dedicated Trust & Safety team lower risk for businesses.
- **50-state+ coverage**: Presence in 60+ metro areas across the US and Canada allows rapid scaling for multi-location enterprise clients.
- **New robotics pivot**: Leveraging its massive workforce to train humanoid robots creates a unique competitive position at the intersection of labor and AI infrastructure.

## Strategic Focus
- **Scaling the core marketplace**: Expanding into new geographies (60+ cities) and verticals (e.g., light industrial, retail).
- **Enterprise growth**: Building out enterprise account management and strategic account teams for large clients in logistics, manufacturing, and retail.
- **Robotics & AI expansion**: Developing a new business line around training humanoid robots, positioning Instawork as a key partner for robotics companies needing real-world data and validation.
- **Product innovation**: Using AI to improve worker fit, reliability, and return rates; investing in automation and operational efficiency.

## Why Work Here
- **Mission-driven impact**: "Your work at Instawork directly benefits thousands of businesses and millions of workers." The company emphasizes creating economic opportunities.
- **Rapid growth and strong investors**: Pre-IPO company backed by top-tier VCs (Benchmark, Spark, Greylock, Y Combinator) — offers potential for career growth and equity upside.
- **Rewarding problems**: Tackle challenging, high-velocity problems in AI, robotics, marketplace dynamics, and trust & safety.
- **Culture values** (from careers page): Bias for Action, Act Like an Owner, Always Be Learning, Empathy/Trust/Candor.
- **Benefits**: Medical/Dental/Vision insurance, 401K/PF contribution, FSA & Commuter Benefits, Flexible Time Off, Parental & Family Leave, Office & Phone Plan Reimbursement, Employee Referral Bonus, Catered Lunches, Pet Friendly Offices, Mental Health Benefits, Team Offsites.
- **Work model**: Hybrid / in-office hub locations in San Francisco, Chicago, New York, Pittsburgh, and Bengaluru; also remote-friendly for certain roles.

## Sources
1. [Instawork Careers Page](https://www.instawork.com/careers)
2. [Instawork Greenhouse Jobs Board](https://job-boards.greenhouse.io/instawork)
3. [Instawork About Page](https://www.instawork.com/about)
4. [Instawork Homepage](https://www.instawork.com/)
5. [Instawork How It Works](https://www.instawork.com/how-it-works)

## Other roles at Instawork

- [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-instawork-san-francisco-srkksd7a35cy) — San Francisco, CA
- [Engineering Manager/Senior Engineering Manager - Instawork Robotics](https://feeny.ai/job/engineering-manager-senior-engineering-manager-instawork-robotics-instawork-6hypa8xteps2) — Bengaluru, India
- [Finance Automation Lead](https://feeny.ai/job/finance-automation-lead-instawork-san-francisco-a4t834tg7mdh) — San Francisco, CA
- [Business Development Executive](https://feeny.ai/job/business-development-executive-instawork-bengaluru-a9eh36fgw6mz) — Bengaluru, India
- [Hardware  Technician Lead || Night Shift](https://feeny.ai/job/hardware-technician-lead-night-shift-instawork-bengaluru-s7zhk38v0jc7) — Bengaluru, India
- [Operations Associate — Fleet Manager](https://feeny.ai/job/operations-associate-fleet-manager-instawork-bengaluru-jh9pzw4nfhaa) — Bengaluru, India
- [Finance Associate](https://feeny.ai/job/finance-associate-instawork-bengaluru-1p0xj1z5a5fc) — Bengaluru, India
- [QA Lead](https://feeny.ai/job/qa-lead-instawork-bengaluru-a73f8hw8x2a9) — Bengaluru, India
- [Video Platform Engineer - E3](https://feeny.ai/job/video-platform-engineer-e3-instawork-bengaluru-b0azs0sn0mmb) — Bengaluru, India
- [Platform Engineer - E3](https://feeny.ai/job/platform-engineer-e3-instawork-bengaluru-28pdcv0djnfz) — Bengaluru, India